Lucas Roofing and Inspections Inc

...

unknown

The new roof on my house went well. The crew was there on time, worked most of the day, cleaned up after themselves when they were done. They did a great job and I am very pleased with the whole process.

unknown

Jeff F. The owner was very hands on through out the process. He was very educated on how to handle the claim with our insurance company. Jeff set very satisfying timelines for the completion of the project and was in touch with me constantly through the project completion. I highly recommend Lucas Roofing and Especially Jeff F. The owner for his sincere dedication in pleasing his customers.

I gave this contractor an F rating before and need to apologize to him. Due to a miscommunication I was a little too quick to jump the gun on rating him. I have talked with Jeff and everything is solved. He has been very helpful and forth coming and I am grateful to him.

Jeff has a wealth of knowledge in home construction and left me feeling confident I won't have any more issues. Thanks Jeff!

The hail storm in Frisco of 4/3/2014 resulted a storm cloud of roofer driving up and down the street, knocking on doors. Having had previous experience with fly-by-night contractors I did not trust any of them. We called a friend real estate agent for some recommendations (sorry Angie). She recommended Lucas Roofing. They had just finished a job where damage came after the contract to sell but before closing. At that point I did not know if a claim to the insurance company was needed and wanted an inspection before the claims inspection. Jeff Faharendorf came the following day to inspect. Jeff explained the claims process, explained the need for the check to be endorsed by the lean holders and the depreciation reimbursement. His recommendation was to file a claim. I did. When the claims inspector was assigned and we got a firm appointment for his inspection (took about three days) Jeff agreed to come and meet the inspector. When they came down off the roof the insurance company was prepared to cut a check for the roof replacement. At this point I had two choices, pay Jeff for his inspection services and find a roofer or sign up to have Jeff's company do the roof. After a slight delay while I checked BBB I hired Lucas Roofing. Weather delayed the roof installation, we had some high winds in April, until May 2. All in all one month from storm to replacement I felt was pretty good. The roofing material arrived about an hour before the crew was scheduled to begin. I have always been a fan of the efficiency of and quot;just in time planning. This was a perfect execution of that pattern. The roofing crew arrived nearly on time in the early morning. There was some drinking of coffee an milling about before they hit the roof. When they did the 10 men on the crew worked straight until they took a late lunch about 3 in the afternoon. They finished at dusk. During the day they continually policed the yard picking up scraps and rolling the yard with a magnet to pick up nails. I will admit that there were a few scraps of a couple of sq inches each found. The recent rain did flush some nails off the roof as well. However, considering the volume of material that came off the roof a few sq inches is minimal. (Better than 5 sigma). Given that this event happen in the middle of our preparing to list our house and that it did add stress we came out the other side with a 50 year transferable certificate that we can present to the new owners.

Roofer showed up very promptly after contacting (same day we called) and had to order replacemen shingles for ones that had blown away or been damaged. He stated that there was little to no change of water leaking until he completed the repair. He returned in about a week and finished the job. He was quick and efficient. I will use him again when I need roofing done.

Got on roof and inspected for hail damage. Provided pictures of the damaged spots. Provided an estimate as to the probability that my insurance company will pay for it.(50/50) Recommended filing a claim, will meet with the claims adjuster when they come.

I'm not even sure where to start. A year and a half before putting my house on the market, I had a shady roofing company come by and file a claim on my roof with my insurance company and then refuse to do the work for the amount paid on the claim (which was their original agreement). Being a single mom, I didn't have the additional funds ($4,000) to get the roof done. When I decided to sell my home at the end of last year, I found that my home wouldn't sell due to the roof claim - and a new roof had never been put on. Jeff was referred by a local insurance person as an expert in roofing and inspections. Jeff came out, showed me where the other company literally destroyed my roof to get the claim paid and came back to me with a quote of $10,000. I had hoped to just credit that money off the sale of the house but lenders will not approve loans if there is a roof claim and there is no new roof. I was really stuck. Jeff and his wife Heather offered to put the roof on and accept payment when my house closed. Financially, they didn't have to offer that... it was an expensive roof...and they put it on the week of Christmas! To add to this, Jeff originally quoted $10,000 for the roof and when the job was complete, he handed me a bill for $8,800. He had overestimated the size of the roof. Any other company would have billed the original quote, but not Jeff. How's that for morals and ethics? You can't find that in most service providers today. I couldn't believe it. Jeff and my real estate agent became fast friends and he is now her and quot;go toand quot; person for roofs, inspections advice, etc. He has a wealth of knowledge regarding anything that has to do with your house. And to take that one step further, the day the appraiser came to my house, my water heater had busted and flooded the downstairs. The appraiser contacted my real estate to advise her of the situation. I was not available by phone, and not knowing what else to do, she called Jeff! Jeff took it upon himself to immediately come out to the house to meet my realtor and got the situation under control. The appraiser was taking pictures and starting her report which would have not been good at all! Jeff asked the appraiser to give us 24 hours to replace the water heater and dry the carpets and come back. AND SHE AGREED! This fiasco could have ruined the sale on my house!!! Jeff immediately called one of his many contacts who came within hours to replace my water heater while I tended to drying the carpets...with industrial fans that Jeff lent me of course! Somehow within 24 hours we managed to get the mess cleaned up and the house restored before the appraiser came back out. I'm still not sure how Jeff pulled that off, but he did! I'm not sure why he came to help with a busted water heater when i couldn't be found, but he did. And he never sent me a bill or anything else for his time/services. Jeff's roofing company rocks by the way - professional, tidy and quick. Iand quot;m just so blown away by everything else it's easy to forget to mention how awesome my roof looked and that my roof was done in one day and the entire mess was cleaned up tidy. MOST AMAZING EXPERIENCE EVER! I could not be more pleased with my roof, but that was really only 10% of the story. Great company, great service, great individual that owns this company, super family and an extended and quot;thank youand quot; to Heather. So much thanks and appreciation for everything ya'll did.

Last month during the middle of December, our area was hit pretty hard with an ice storm. That storm left ice sitting on my roof for over a week. As the ice melted very slowly one area of my roof became so saturated, a leak occurred. There was literally water coming down into my closet from the ceiling inside my house. Of course I was very concerned and immediately called a roofing company that was listed in Angie's List. I explained to the person at that roofing company that water was coming into the house and was destroying my ceiling and my roof. He told me that they would not come out to my house until all of the ice had melted on the roof, and to call him back when that has happened. I tried to explain to him that I couldn't wait until all the ice melts as that would cause even more damage to my roof and ceiling, as that could still be at least 3 more days away. He told me good luck and hung up. I called another roofing company, and got the exact same response. I tried to get up on the roof myself to shovel and breakup the ice, but was unsuccessful. I tried one more roofing company, Lucas Roofing and Inspections, Inc., and spoke directly with Jeff, the owner. He completely understood my situation and my anxiety over the situation. Within the hour, he was at my house, got on my roof and shoveled all the ice off the roof to stop the leaking. He explained to me why the roof started leaking and what was needed to be done to fix the roof. The next day his crew came back, replaced the damaged shingles with higher grade shingles, and installed a water and ice shield. He guaranteed me that my roof would never leak from that spot again with that water and ice shield. Not only did Jeff fix my roof, he calmed my fears by coming out to my house and getting all the ice off the roof within an hour, when the other two roofing companies I talked to really didn't care. Very surprising, as they were also listed in Angie's List and also had good reviews; it just shows you that who you choose to do business with does matter. Jeff also saved me from buying a new water heater as he noticed that I was speaking to a plumber when he arrived at my house. I told him that the plumber was recommending that I replace my water heater. He immediately had concerns that I probably didn't need a new water heater when I told him what was going on with it. He called his personal plumber and had him come out to look at my water heater; turns out I only needed to replace a part. He replaced the part and now the water heater works just fine. I believe Jeff went above and beyond what was necessary. It's very obvious after just a few minutes talking with Jeff that he gets it, he's not only in the roofing business, but he's also in the people business. Many service companies don't always get that. Living in North Texas where we get a lot of wind, hail and ice, it's just a matter of time when you will have to replace or repair your roof; I know who I'm calling when that time comes.

I called Lucas Roofing (Jeff Fahrendorf) on Aug 19, 2013. He returned my call and came to my house Aug.21 to complete the bid. I have 5 projects to complete. Mr. Fahrendorf only gave a verbal bid on 2 of the 5 projects with a promise to complete a bid on all 5 in a few days. No return bid was made. I left a message on Aug 27, 2013. Mr. Fahrendorf returned my call, again, with no progress made on the bid. He promised to have the bid by the end of the day or early next morning. Mr. Fahrendorf never called with a final bid. This company is in very close proximity to my home. Lucas Roofing/Mr. Fahrendorf has no professionalism.

Jeff was prompt in scheduling my appointment was on time to meet with my insurance agent. Jeff walked the roof with my insurance agent and took the time to detail everything that needed to be done with the roof. Once the assessment was completed, the roof replacement was scheduled within a couple of days. The workers arrived early and started by 7 in the morning and completed the roof replacement the same day. Also, some of the windows, doors and garage frames required caulking. The repair person sanded, caulk and painted the windows, door and garage frames, all the repair work took a couple of days. In addition, Jeff helped with a very complicated job, fixing a rafter in the attic directly over the A/C unit, which proved to be very difficult to maneuver around. Jeff’s staff did a great job. I was very pleased with the overall performance and it was a pleasure working with both Jeff and Heather (Office Manager).

We are very pleased with the job Lucas Roofing has done for us. The workers were prompt and finished the work as was promised. The owner, Mr. Fahrendorf, even found that the estimate of our insurance company was based on lower quality material than was originally used on our roofs and convinced the insurance to adjust the estimate accordingly.

It was excellent. He really helped us with dealing with the insurance adjuster and insurance company. He provided a lot of additional help as far as an AC contractor we had an issue with before the roofing. There was a water leak up in the ceiling so he brought someone out to fix the leak and recommended someone to fix the ceiling, which had nothing to do with the roof. He was able to start within a few days. He was always on time and got us a tremendous deal.

The owner promptly responded to my first inquiry, made an appointment and came over to check on the needed repairs. He seemed interested in taking care of damage resulting from a roof leak and was even willing to intercede on my behalf with my homeowner's association. However, after two weeks, I still hadn't heard back from him. It's now been almost three months, and I've never received a phone call or response to my emails. I feel he should have contacted me even if it was just to let me know that he was unable to do the job. I am unable to recommend this company based on this lack of customer service/professionalism.

Excellent service. Prompt, friendly, professional. Clean up was wonderful. Could not have asked for better or different service.

Lucas Roofing was exceptional to work with. The owner actually came to my house on a Sunday afternoon to visit with us on our roof damage and how he felt his company could assist. Within a week he had a team on site and finished the work in less than 5 hours. I would recommend them to anyone that has roof storm damage repair or complete roof replacement. David Cook

I contacted Jeff and he promptly set up a time to inspect the roof. He explained various options available and the next day he provided me with an estimate of the cost, he explained how the job would be completed and the amount of time it would take to complete the job. He worked with me to set up a time that fit into my schedule. Jeff's crew showed up the morning of the job and the crew foreman was active in the supervision and the completion of the project. My impression of Jeff is that he is honest, honorable and conscientious, he is a man that takes pride in all services that he and his company provide. The job foreman exhibited that same traits, so it appears that Lucas Roofing takes care to hire individuals that will represent their company with the same attitude and the desire to exceed a customer's expectations. My wife has flowers planted all around the house and the crew took precautions ensure no plants were destroyed (this may seem trivial but it was very important to her). Once the crew finished installing the roof they quickly cleaned the area around the house and the only evidence that they had been there was a beautifully installed roof. Jeff contacted me to ensure that I was pleased with the job and asked if I had any concerns/issues related to the roof replacement. He explained what I was required to do with regard to the insurance claim and so the processing of the claim was efficient and expeditious. I obviously would highly recommend Lucas Roofing and Inspections to my friends, my family and to anyone who requires the services that they provide.

This is the second time I have used Jeff in the last four months. I was very happy with both jobs and will continue to use Jeff and his crew on future jobs.

We had baseball-sized hail damage to our roof. The roof was made of concrete tiles that weight about 15 lbs each, and 3 of them were completely knocked off of the roof. The insurance company was unwilling to pay to replace the entire roof, claiming that only those three tiles needed to be replaced, and that there was no damage to the remaining tiles. Jeff at Lucas Roofing was incredibly helpful in getting the claim to go through.

I found them through my realtor. I didn't spend anything as it was covered by insurance. I pay plenty of premiums for that insurance so it was free. It's hard to say anything about the quality, but my roof hasn't leaked.

Jeff Fahrendorf was very easy to work with. He provided me with a quote over the phone that was very reasonable. After receiving other quotes, I called him back to ask more questions and ultimately scheduled the installation. His employees were very professional and the quality of their work was exceptional. I inspected the installation after they were finished and was very impressed at how well they were able to make it look. I highly recommend using them to install radiant barrier. I can't wait to see how well it performs this summer. I will probably be using them in the near future to install the attic foil in my parents house.

THIS COMPANY WAS VERY PROFESSIONAL. THEY ARE ALSO THE CHEAPEST COMPANY I COULD FIND. THEY ALSO RESPONDED THE QUICKEST. THEY HAD ALL OF THE WORK DONE WITHIN A FEW DAYS.