Higher Level Stairs

Everyone thought it was weird to "get new stairs" but it has truly elevated (pun intended) the look of our early 90's home (check out our before and after photos!). Chris was extremely helpful from our first email to job completion. He helped us pick materials for the contemporary look we were going for and made suggestions to keep costs down. His installation team was also extremely professional, meticulous and courteous. We are thrilled with the finished product. I wish we had more stairs they could do for us! Note: Chris's team did not do the painting or staining - that had to be done by other contractors we hired separately. We highly recommend Aaron's Touchups & Restoration and Sun Painting.

I could not be happier with how beautiful my stairs turned out to be, and could no be happier with the overall service. Chris, the owner, came to our house to measure the stairs and to discuss all the possibilities. After providing estimates for different options and answering my many questions, we settled on a design. It didn't take long before we were scheduled for the work. In all, it took about 3 days to complete the work (not including stain and paint, which they do not do). I used a painter recommended by Chris, which took another 4 days to complete. The craftsmanship of the work was outstanding. Chris also did not collect any money until the work was completed and he was sure I was completely satisfied. I would highly recommend Higher Level Stairs.

Chris and his team were fantastic to work with on this project. Chris spent extra time on the front end of the sale to make sure he understood our style and presented excellent options in great detail. Once the project began, they were on time, efficient and maintained a clean work area. It couldn't have been any better.

Exceeded expectations. Wonderful craftsmanship. Would definitely use again. I am looking for before and after pics. It was unbelievable. Honest company. It's been about a year since the work was done but something always pops up in our lives so I'm finally getting around to submitting a review. It has been on my "to do" and I definitely wanted to give everyone notice about this company. I can't remember the cost, it was cheap but it was beyond well worth it. Every time we walk up our stairs we just can't believe it.

Our staircase was looking a little dated so I contact Chris, the owner, for an estimate on iron baluster replacement. I liked the fact that he confirmed my appointment via text the day before scheduled meeting. To me, this set the tone for someone who's organized and professional. He was on time and brought actual iron baluster samples to show us the different options available. He also utilized a web design tool to produce sample image to help us better visualize end result. Post appointment, he was great with responding to my email inquiries and explaining everything in detail. I appreciated how his estimate/work agreement proposal clearly outlined the work to be conducted, which covered all aspects of the job including details such as site preparation (plastic covering to wall off areas of work to reduce dust issues). He worked with us on an ideal installation date and his team arrived on time for work. Since our family does not wear shoes indoors, they respectfully used shoe booties and floor coverings and the crew lead vaccumed up all dust at end of job. Installation took less than a day and the iron balusters were beautifully installed. I would definitely recommend anyone who's in the market for a stair case revamp or "face lift" to contact Chris right away.

Incredible! We just remodeled our entire downstairs, complete new kitchen, tore down walls, new floors, all new windows, sliding doors, master bedroom door to pool & complete remodel of master bath including expanding that rooms too. So it only made sense to replace the old 90's style staircase - but when I heard the price I was in shock! Stairs are bloody expensive more than some of the remodeling projects going on.. However when I spoke to Chris - the owner of Higher level he explained to me in detail what it would take and I was so impressed by his knowledge and sincerity on the fact that it is an expensive project - he was not pushy he was very happy to try to work with me on cutting budget where we could.. he was by far the easiest and most pleasurable company to work with during the entire process of my remodel. The stairs are showcase ready they are just beautiful. My house would not be as beautiful had I not done the stairs! I would 100% recommend his company!

Chris was fabulous to speak with on stair remodel project. Even though he was not available in the time frame I needed, he still spent several minutes with me to educate me on remodel strategies and possible costs for those options. This provided me with wonderful insight to talk with other contractors. Thank you very much, Chris, for your time.

Chris was awesome! He got back to me immediately. Within a few days we had agreed on the work that was going to be needed. His estimate was very reasonable and his work was amazing. They cleaned up after themselves and made sure they were careful with my furniture by covering all up. They were don't within a two day period. Gorgeous work and very professional. I would definitely refer him to anyone!!

My stair rail post had become loose over the years. The previous owners had attempted to fix it themselves by adding more nails and screws to tighten it; this had made the post not possible to tighten the right way using the post bolt. I had another general handyman company come out to look at it, and their stair professional would not touch it citing how poorly in shape it was. That is when I contacted Higher Level Stairs. Their craftsman came out, gave us a very reasonable estimate to fix the post the right way, and we had the work completed that very day. We are very happy with the work that was completed.

We bought iron balusters for our two-story staircase, replacing original wooden ones. Chris showed top professionalism from the first inquiry through completion of job. Prompt replies to emails and voice mails. We set a date, then Chris agreed to our change of date needed. During install he and his guys were courteous to my wife and exhibited the utmost competency. My wife even said "These guys are awesome" when I called to check on the progress. Highly recommend. We'll use them again if we have needed jobs.

Chris and his team are true craftsmen. I have done many remodeling jobs and this complete remodel of a 5000 sq ft historic home on Swiss Ave in Dallas is my own residence and labor of love for over a year now. I brought Chris in to rebuild a gorgeous main staircase because we raised the landing where the stairs turned at the top. I was VERY concerned about the job because it's a focal point of the entrance and couldn't be happier with the job done by Chris and his team. We worked off and on for months as the job progressed and he was always there when he said he would be, was honest in his price and work ethic, and did an outstanding job. If you want someone cheap to come and do a cheap job, Chris is not your guy. But if you want a fair price for craftsman work, I'd recommend him without hesitation.

Everything was great. The communication was great from start to finish. He did a really good job of asking a lot of questions and figuring out exactly what I was looking for. He gave me a couple of options including the cheapest route versus the most expensive route; so it's very acceptable.

It was a pleasure doing business with HigherLevel Stairs, Inc. Chris and Scott were responsive and punctual through out the process. HigherLevel Stairs did quality work and were very neat while in my home. The work took 1 1/2 days and when they left everything was cleaned up and put back in place. I was very impressed with their professionalism and expertise throughout the process. I plan on having Higher Level Stairs come back in the next few months to do some additional work on my balusters. I couldn't be more please with my new oak steps and the trim panels that they added. I would recommend Higher Level Stairs to anyone looking to update, repair, or install new stairs.

He came in and made detailed notes and photos of the stairs. He found exact replacements and put hem in. He is a detail guy. The kind of person you want to make your stairs look great.

Everything went smoothly and in the the time frame that had been quoted.

From day one, Chris was highly responsive to my questions and emails and went above and beyond trying to find what I wanted. I had very ornate balusters and have disliked them since we moved into our home. I was looking for a very simple, contemporary design (which apparently is difficult to find when it comes to balusters). Chris sent me PDFs of catalogs and made suggestions so i didn't have to dig through it all by myself. I found the perfect design and, of course, it was one that was being discontinued! However, Chris searched and found the 10 I needed for my project in Georgia. He called as soon as they came in and was over the next day to install them. They are just beautiful and Scott did a superb job on the installation. They were meticulous about cleaning up and performed the installation in just a couple of hours. I am delighted with the job Higher Level did and highly recommend them.

Chris and his partner were on-time, knowledgable, and did excellent work. They had a good attention to detail and left everything clean and in place when they were done.

Chris and team did an excellent job from the point of contact to completion of work. Our rails are so much better and safer. At some point in the next couple of years we will be updating our stairs and will be using Higher Level Stairs for the job.

Chris was very accommodating in working with our timeframe. Our closing date got moved a couple times, but he was still able to work us into his schedule. He arrived on time each morning ready to work. He did a great job. The stairs look like they came with the house.

I am a very picky do-it-your-self homeowner. Chris and his team were punctual and professional. Chris was instrumental in helping us decide the final design. When it came time for the removal, the team were careful and left the area clean. The final install was implemented exactly as agreed upon w/o any hastle.

They did an excellent job. They showed up on time and cleaned up their mess. They kept everything as they found it and did excellent work.

Chris did an excellent job overall. He was prompt to our first appointment and did the job in two days as promised. It's very dusty work getting new stairs put in and Chris did a great job of keeping the dust to a minimum. The workmanship was great and we are just happy overall with the experience.

Overall experience was great from initial meeting to sending proposal to installation. Guys showed up at 9 AM and were done in a little over 3 hours. Looks great and they cleaned up.

Chris dropped off and picked up samples a couple of times and got a quote to me quickly. The price was very good and they got the job done in less than a day. The workers were nice and did their best to keep the house clean. Chris was quick to follow up to make sure I was happy with the work. I would have no problem recommending them to anyone.

It went great, they were very professional, cleaned up after themselves. They asked me to call them to report how secure it was after the epoxy dried.