Dallas Flooring Warehouse

This company is known as S&H Flooring, S&H Distributing, and Dallas Flooring Warehouse. Pre-Installation: Terrible experience, communication, workmanship, and respect for the customers time. The salesman either canceled or was late to our meetings. 2 hours late on once occasion. I understand things happen and didn't let that impact my decision to purchase- but the sum of this entire experience leads me to believe this is a systemic problem. The flooring was scheduled to be delivered on a Saturday and the installation set for the following Mon/Tues. I received a call the week before installation letting me know the floors will be delivered on a Friday. No - that was what we agreed on - I wont even be home. After a few calls, the delivery was set for the original Saturday. Installation: The crew arrived at 9:30 on Monday, left at 4:30.I started to notice signs of poor workmanship on day 1, but thought day 1 may be a little sloppy because day 2 is for fine-tuning. (flash forward - it isn't) Day two the crew arrived at 8:30. I watched some very sloppy caulking. So much it can be found in one location about waist high on the wall. About 4:30 the crew started packing up. The job was not finished. I said wait wait this was scheduled as a 2-day job I work tomorrow. They had no response - just a shrug. I contacted my salesman and he apologized and said sometimes the jobs take longer. Ok - I guess I can see that but I said finding that out at 4:30 on the last day was unacceptable. In very clear words I said, "I have to take a day off and reschedule other stuff tomorrow." Guess what - no one showed the next day....after I took another day off! The salesman said that I had told the crew not to come back tomorrow. What? Why would I tell them that...and if I did wouldn't someone from their office call and confirm that is the case and reschedule? Ugg so now they are scheduled for the following Saturday for 3-4 hours of remaining work. One person showed up on Saturday at 8:30 am and left at 2:30. 6 hours! Work Quality: Caulk everywhere, baseboards do not meet in several locations, flooring gaps at wall, chunk taken out of brink fireplace, dent in fridge, dishwasher reinstalled wrong, missed replacing baseboard in a closet, did not complete the wood to carpet transitions. Post Installation I sent 20 images of the work to my salesman immediately after the job. He responded with "I just scheduled a meeting with the owners for Monday regarding the pictures you just sent me. For an installer to leave a job like that is absolutely." I received a message from their customer service stating she was told I was unhappy with the installation and she wanted to schedule someone to come out. Aside from things that can't be repaired like brick and frig damage...we are on the right track. When I called her back she said she only saw a few images but they were one their side so it was hard to tell what she was looking at. She said let me make a list of what STILL NEEDS TO BE COMPLETED. That simple statement essentially removed all glimmers of hope I had - like sticking a needle in a balloon. I said I need to send you the pictures so you understand this is more about the work quality and damage that was left behind. The baseboards and transitions need to be finished...but that's easy. How do repair caulk everywhere, boards that are to short, undent a frig? She then said she will send a quality control person to the house a complete a punch list. I said let's do that and I will send you the pictures so your team understands. Later that day I received a call from a working asking if he could come by today to do work. #IGIVEUP When is the quality control person coming, why didn't customer service call me to let me know her planned changed. I cannot express the the feeling of being taken, frustration, disappointment, and overall sadness as a result of this not-so-cheap experience with this company. (I would post pictures if I could.)

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