Hess Air Inc

unknown

Hess gave me an estimate for a new a/c system installation. $5100 for a 13 SEER 2 ton Goodman. That was with a 10% discount. I'm glad I shopped around! Cytech gave me an estimate of $3400 for a 14.5 SEER 2 ton Lennox. So Cytech offered a far superior unit for $1700 less. Wow! So I ended up buying 2 systems from Cytech for two apartments that I own. They showed up on time and did an excellent job. Hess does good work but they are far far too expensive. They know that most people don't know what an a/c system should cost. I learned that the hard way when I paid Hess too much 2 years ago when I had an a/c system installed for $4800. Don't buy from Hess until they lower their prices to a reasonable level.

It's gone well and I call them whenever I need them. They always are reasonable. They're reliable and they usually come pretty quickly. I already felt very comfortable with them.

The provider installed a Trane "High efficient" Unit that costed me over eight thousand dollars and from the beginning I complained that the unit was not performing well. Never got the electricity savings. A year after I called for warrranty and the want to charge me another two thousand dollars. I did not accepted and I am just waiting to replace it completely with another provider. Called McAllen refrigeration and because I did not purchased the unit from them they even regected to come and check it. So they are not a service oriente provider either. Do not deal with this people.

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they are on time each time. THEY CHARGE A LOT I MEAN A LOT compared to other companies.

Patient, fair, and professional

I will never again have them work on my A/C

THe company took care of everything perfectly

Timely. Start to finish like clockwork. Installed as promised A+

My experience with them was good. They were on time and they did what they said. They did it in a timely manner and they had a good crew.

The estimate was for about $5000. The owner is a community servant. He does a lot of community service. I would recommend him because of that reason. We could talk to the community.

My experience with Hess Air dates back to 1996. Since moving to my present location I have continued to use Hess Air and when the time came that I needed to replace the AC/Heating system I used Hess Air and was very pleased with the salesman and estimate and with the installation and follow-up care. I continue to use Hess Air for my annual inspection and service.

Hess first came to check out and clean our central Heating & A/C around 15 months ago. They were available the next day, and they arrived at the start of the two-hour window I was told they'd arrive within. I was so impressed w/ their knowledge and professionalism that I agreed to sign one of their service contracts, which I've recently renewed for a second year. That first visit cost me around 400$, as something (a 2-pole conductor?) was recommended for replacement, and it was replaced at a discount, seeing as I agreed to sign a service contract, paying the full-year in advance (155$). The faulty part was shown to me in contrast with the replacement part. The tech stayed for around an hour, half of which consisted of him patiently answering my questions.A few months later, the outside unit started roaring and stopped cooling. It was a weekend. I called Hess, and they had someone over within one hour. The tech (the same one who'd come out the first time) fixed the problem within 30 minutes and charged me nothing. Maybe he was rectifying a previous mistake, but I was happily surprised at the speed and cost of the fix. A year later we had another regularly scheduled maintenance check. Once again the tech (a different one) arrived at the start of the two-hour window I'd requested. (He, like the previous tech, slipped on little shoe covers before entering the house.) Finding that the condensate drain line on the inside unit was nearly clogged, he took it outside and cleaned it out w/ a hose. (He showed me it before and after the work was done.) He also washed the coil and replaced the blower run capacitor (?) after showing me the used part. Total cost was 110$. (I now pay 19$ a month for my service contract.) Finally, last week, the outside unit started roaring so loudly it woke us up as we slept. I called Hess a couple days later, a tech came out that afternoon, fixed the problem in about 10 minutes, and charged me nothing.... Several years ago, using a different AC company, I was forced to go without AC for 11 summer days, waiting for parts and tech availability etc. Paying 19$ a month to eliminate such uncertainties is worth it, in my view.

Horrible experience

I was very pleased with them. They did the job quick and were very professional.

They were over priced. They were professional enough but I also feel like they were just interested in making money.

We have a service contract with them so they come in every once in a while. They are excellent. We’ve used them for more than four years. When we've needed them to come they have come right away and been excellent. We have the units checked in the winter each year. Their rates are not exorbitant. They are very efficient and really maintain the elements of the service contract. They have always been very good and take care of whatever we need done. They provide quality equipment and quality service. They are prompt and reasonable. They seem to send the same service guy to our house so we have kind of a relationship with him which we like. He is familiar with the equipment and our house. We shopped around. We don’t go for cheap; we want quality. We will absolutely continue to use them.

They were excellent. While installing the air conditioner, they had to reposition the indoor unit as it was initially not installed properly. It was in the closet; so they did that. The staff was excellent. They were very professional, friendly and time oriented. There were two units that came. One unit came and did some plywood work and the other unit had to work on the unit itself.

Repairman was polite though 2 hrs late. I had a minor repair done by this company a few months earlier so I thought they were trustworthy. They replaced 2 "Relays" and the labor was fixed at $199 for the first one and they gave me a "deal" on the 2nd relay (different a/c unit) for $139, then the parts were $50 each (I'll bet the parts only cost $8 each) and the bill was around $450 and the tech was only at my home 1 hr and 15 minutes. I was shocked when the tech totaled the bill. He said I could just call the manager or owner the next day and they would talk to me about it. I called and left a message for Rudy (I asked who the manager was for this type of problem) and he did call me back the following day. I explained the situation to Rudy (75 minutes at my home and over $300 labor) and Rudy said that he would call me back soon. 2 weeks went by and no call back so I called him again and no return call. Then approx 6 weeks later and the AC stops working. Called Hess, as I had no air conditioning and left message for their Manager again without anyone returning call. Called again the next day and asked who else I could talk to as it was very hot in my home and they gave me Kimberly Hess's name but she wasn't in so I left another message. Kimberly called me back and said she was shocked that I had repeatedly not received a call and that she would immediately find out what was up and call me back. She never returned call. I called 1 more time and left my numbers and never received a call. I hired a local company after receiving a referral from a neighbor and they were awesome. Beware of this company, very slick ads that say they don't charge a premium for anything BUT they charged me $270 an hour, were late and wont call back if you ask a question or they didn't fix it. I contacted the BBB (Better Business Bureau) and filed a complaint but they responded that I never answered my phones. Funny as I gave them my same numbers for their techs to get directions and I initially got calls back when I was asking for price justifications and for their tech to come back out to look at unit for possible warranty but they have no problem calling you to schedule their service. They also responded to BBB that they would send a written letter to me but that never happened. Beware of this company as it is way over priced and they don't stand behind there work. Hess Air is not a good company!