NOMI - Luxury Bathroom Remodel

"Dear [Member Name Removed], Thank you for taking the time to share your feedback about your recent experience with Nomi. We sincerely apologize for any disappointment and frustration you encountered during your bathroom renovation project. Your insights are incredibly valuable to us as we continually strive to enhance the quality of our services. We would like to address the concerns you raised in your review and provide clarity on some points: Regarding the increase in project cost, we want to emphasize that we adhered strictly to the original quote provided at the beginning of the project - we did not charge a single dollar above the original estimate. It's important to note that any additional costs incurred, such as the electrical work requested by [Member Name Removed], were not part of the initial quote provided by Nomi. We ensured transparency by allowing you to pay the electrician directly. We understand the confusion and frustration that can arise from such situations and apologize for any inconvenience caused. In terms of project management, we deeply regret that the performance of your initial project manager did not meet the high standards we set at Nomi. While he had a strong background in construction, we acknowledge that his performance fell short of expectations. In light of your feedback, we promptly made the decision to reassign your project to a senior project manager with a proven track record of excellence. We accept full responsibility for this oversight and are committed to ensuring that such issues do not recur in the future. Before closing your project, we conducted a walkthrough and review your project. At that time, we were unaware of any outstanding items or repairs needed. However, if there are indeed any issues that have arisen after project completion, we sincerely apologize. Please don't hesitate to let us know so we can promptly address them. Thank you again for sharing your thoughts, and we hope to have the opportunity to regain your trust again. Best regards, Joseph and the nomi Team."

"[Member Name Removed], It was our pleasure! Thank you for choosing NOMI for your bathroom project! We look forward to working with you in the future again. Team NOMI"