Extreme Comfort Air Conditioning & Heating

Very well. Great service. The technician was very informative and friendly.

Have used this company for 16 years, and they only get better! This is my second A/C system to have installed; Jose, Noel and Victor did the install-what a great team! Punctual, careful while in my home, great clean-up when done. Nice appearance, too. Mark, the owner, is wonderful to deal with and always puts his cutomers first. As a woman with no knowledge of A/C systems, I wanted a company I could trust and boy did I find one! Everyone I have met or spoken to from Extreme Comfort has always been top-notch. I have a service contract that I have used twice, and as promsed, they came out right away to take care of the problem. I highly recommend Extreme Comfort AC.

Extreme Comfort Air & Heat came to the rescue. They accessed the problem & since the HVAC system was too old & unfixable, they installed a new HVAC system at a very reasonable price. Jonathan was the Tech & he & the others were so very nice & so very professional & they worked so hard to get the new system installed & they did an excellent job & in such a timely manner! I was very happy with their work! I could not be happier! They are the BEST A/C company in the Metroplex! I recommend them to everyone, for they are the absolute best! Thank you Extreme Air! 🐾

Ron Hollins called ahead of time & arrived on time. He was very professional and immediately understood our complicated air conditioning system . He replaced our upstairs thermostat. We are happy with his service and will call him again if we need service on our air conditioning system.

Howard came out after the company I have been using told me I need to put a tidy sum into my system to correct some issues or spend more and replace my 12 year old system. After only being here a few minutes and a review of the noted issues Howard said that nothing needed to be done at this time and my system was operating ok currently. Recommended that I hold off until later and consider a new system should I actually start experiencing issues. What a relief. When the time comes for a new system Howard and Extreme Comfort will be the first call I make. Thanks Howard. Richard

went very well, ron just came this month to give us a cooling checkup, he was professional and thorough,

Extreme Comfort replaced my A/C unit. They were very professional and their customer service was excellent. I'd highly recommend them to anyone needing service on their residential air conditioning.

Great - Howard was honest and the only problem was a loose wire on the inside air handler unit. Will certainly use them again if have any other HVAC problems.

Went well. The technican was very knowledgeable and went over every possiblity with me and diagnosed the problem well.

Okay, except that I'll probably need a new unit next year, due to new freon requirements.

i paid for their poor service call. Lucky for me I found another provider on Angie's List

Great technician was able to identify problem and quickly resolve at no additional cost.

It took half of a day. It was really hard getting that big unit up the stairs into the attic. We like the customer service. We used them before we bought the new unit from them. Mark is always willing to bend over backwards for you. We had a particular service person that we really liked, even though he wasn't in the repair part, and Mark would make sure to let him be the one to come to our house. The owner is really great.

Their technician, Ron, was prompt and fixed all the items on our list. He serviced the units and gave us an estimate for the repairs which he performed the next day. We had another issue, but Ron came back out first thing the next morning and repaired the situation. He was very easy to work with and answered all my questions.

We got an estimate actually, they gave us a real high estimate and they were pretty rude, I wasn't here my wife was here and they kind of treated her like a second class citizen so I don't think we be using them. I wouldn't recommend them based on the estimate. My wife is usually easily impressed, she says oh they were so nice oh yes I'll use them but that's not what she said here.

It worked out great. They came immediately and solved the problem. They left within a couple of hours and I was satisfied.

My husband and I recently hired Extreme Comfort Heating and Air Conditioning to replace our large downstairs air conditioning and heating system. We are extremely happy and satisfied with the service we received from Extreme Comfort, and I wanted to go into more detail just so we can share how well we were treated and how considerate this company is. To give us a bid for replacement of our air conditioning system, Extreme Comfort sent out Mike. He was very knowledgeable and helpful, and he took the time to explain our options and what might serve us best. He took the time to answer our many questions and thoroughly explain everything. The price quote was quite fair, and we chose to purchase a full Carrier air conditioning and heating system through Extreme Comfort. Within a few days, Extreme Comfort came out and did the full installation in less than a day. The crew was quick and professional, and at the end of the day, we had a brand-new fully operational air conditioning and heating system. We are now ready for the few cold nights left and the hot summer months to come. Extreme comfort also arranged the required city permits and inspection. During this inspection, the inspector approved of all of Extreme Comfort’s work. However, the inspector also noticed a significant pre-existing problem with our second story air conditioning unit (the one that Extreme Comfort had not been hired to work on). We were so pleased with our service so far, we called Extreme Comfort to come out and make the needed repairs on that one as well. Extreme Comfort came out that same day, figured out the problem, made the needed repairs to the secondary unit, and did it for no charge! We were floored by this as the repair took a couple hours. This was so considerate and kind given myself and my family were ill at the time and needed the problem fixed right away. Humberto, the repair technician, was thorough and took the time to explain everything. We could not have been happier. Extreme Comfort really took care of us. When it comes time for any additional AC & heating work and to replace the upstairs ac and heating system, we will not hesitate to call them. It was nice to find such a responsive, caring and quality company.

My experience started with the customer service call, they went above and beyond to accommodate my needs. The salesperson that came out spent a good amount of time going through my house looking at all the air intake ducts and going over all my options. There was no pressure to sign and they didn't sell me a unit I didn't need. The other 2 quotes I received were for a similar unit for 9000.00, Extreme Comfort gave me a quote of 7100.00. The installers were very professional and once they arrived they worked non-stop to complete the installation. Once the installation was complete they went over everything they did before they left. What impressed me the most was the salesperson actually came to my house while the installers were working to check and make sure everything was going according to my agreement. This was done on a weekend. I have dealt with a lot of AC companies over the years and by far this is the best experience I have ever had. I highly recommend this company to anyone that needs a new unit or just a service call.

I got three estimates to replace my air conditioner, and Extreme Comfort's bid was the smallest. I have a tiny house that doesn't need a huge system and won't benefit much from the added efficiency of a unit with a SEER rating higher than 14. One of the other companies who gave me an estimate only offered SEER 16 or greater. They were immediately scratched from my list both because they lacked SEER 14 systems and because their price was almost $10,000. The other company who gave me an estimate also recommended a SEER 16 system at the cost of $9,000 even though they offered SEER 14 systems. When Extreme Comfort came to bid, they were honest in saying that I won't save much money on a higher efficiency unit in a house that's less than 1,200 square feet. I already knew this, but they laid it out stating that a SEER 16 unit would save me only about $50 per year over a SEER 14 unit. They recommended a cheaper option: a SEER 14 system. Then I asked whether I should go with the more expensive Trane system or spend less on a Carrier. Once again, Extreme Comfort told the truth. They said they far prefer the cheaper system, as their experience informs them that the Carrier is more reliable even though it's cheaper. The quote was approximately $6,000. So even though my mantra of "Sometimes the cheap comes out expensive" was reverberating in my brain, I decided the only prudent thing to do was to sign the Extreme Comfort contract. I signed the contract at noon on a Monday, they had a city permit by 5 pm that same day, and workers were at my house the next morning at 9 AM to begin work. All the workers were friendly, seemed experienced and knowledgeable, and all of them spoke English very well. They replaced my inside unit, my outside unit, and all of my duct work in the attic. It took them until about 3 pm in the afternoon to complete work. Even the salesman came by during the installation to make sure everything was going well. They tested the system and allowed me to take my time inspecting their work. I don't claim to be an AC installation expert, but the work looked great to me. The next day, the city came to inspect, and the work passed inspection. Since the installation, both the heating and AC have worked well. The true test comes this summer, but I have a one-year bumper-to-bumper warranty I hope I will not have to use.

Our upstairs AC went out this past summer and we had several companies come out to provide quotes. The first quote we received told us that the entire unit needed replacing. The technician from Extreme Comfort and Air took the time to explain each piece of the unit to us and let us know why or why not it needed to be replaced. We ended up only replacing the condenser and the coil. That of course brought the price down but even if we had replaced the entire unit, it would still have been less expensive with Extreme. The technician was on time, polite and left us feeling comfortable with our decision. We would absolutely use them again.

Extreme Comfort were easy to deal with. They showed up when they said they were going to, and the job they did was done very well. The pricing was very competitive. The technicians that installed the a/c unit were very polite and professional.

We were overcharged $318.00 for a $4 Dual-rated Run Capacitor (AC). The technician also refused to honor a valid, unexpired coupon covering the work. A complaint with the BBB (Dallas) is in progress. Inquiries with the TDLR (Texas Department of Licensing and Regulation) are also in progress. ____ Copied from the BBB Complaint Case # 91345108: On Sept 19th, we went to the Home Depot (Store # 6502, Allen Texas, 972-359-0336) to ask for assistance with an AC issue. While we were there, Home Depot customer service recommended and called an AC company called Extreme Comfort -- http://ExtremeComfortAC.com -- 972-234-2336. My husband told the AC repair company's service manager, Marc Burke (over the phone at Home Depot), and the AC repairman, Mike Adcock (in person), that roughly 5 weeks ago, on August 14th, he had replaced the "Dual-rated Run Capacitor" with the original-rated 40uF/5uF capacitor (which he bought from eBay for $4.00). It worked fine for about 4 weeks, then the AC started blowing hot air again. At the house, when the repairman opened the control panel, it was immediately apparent to both him and my husband that the replacement part had failed. The repairman asked my husband if he wants him to replace it? My husband asked how much would it cost him -- again mentioning that it was a $4 capacitor. The repairman replied "$2.49" ____ About 15 minutes later, the huge repair man (who had commented earlier about going postal and shooting everyone) wrote a bill with a service charge of $69.00 (refusing a valid, unexpired coupon -- covering Trip Charge, First 1/2 Hour Diagnostic AND First pound of R-22 -- for $29.95) *** PLUS *** $249.00 (for the $8.17 capacitor -- Home Depot price, one year warranty), which could be bought for $4.00 on eBay. The total bill presented was $318.00, when it should have been $38.12 ($29.95 + $8.17). My husband called the Home Depot (Allen Store) the next day to complain. He explained to four (4) different people before being able to talk to the store's Assistant Manager directly to get some assistance. Home Depot (Nicole -- Installation Dept) was unwilling to help, and defended the AC company's right to charge exorbitant fees. The Allen Store's Asst Mgr called the AC company, but they just blew him off. ____ Notes: * We should only have been charged $38.12. We request a refund of $279.88. * The repairman also failed to have the work authorization signed before commencing work; and forced my husband to sign it afterwards. * On the work order, the repairman used his manager's license number -- as verified with the TDLR (Texas Department of Licensing and Regulation). * BBB Complaint Case # 91345108 (Ref#66-90012047-91345108-3-210) ____________________________________________ Notes 2: Home Depot -- Dual Rated Motor Run Round Capacitor (40uF/5uF): http://www.homedepot.com/p/Unbranded-Packard-440-Volt-40-5-MFD-Dual-Rated-Motor-Run-Round-Capacitor-TRCFD405/204415846 Model # TRCFD405 -- $8.17 -- Home Depot ships Titan Pro (Professional-Grade 40uF/5uF Capacitor) -- 1-year Warranty Packard 440-Volt 40/5 MFD Dual Rated Motor Run Round Capacitor ____________________________________________

Very punctual, very professional. Technician knew his stuff and made recommendations for needed repairs.

Gave me a fair estimate at 8:00 in the morning. The crew arrived between 11:00 and 1:00 that afternoon just as they said they would. By 3:30 new ac unit was in and cooling. Installers were professional, very pleasant guys. Left no mess. Overall experience was very good.

Extreme Comfort Air Conditioning and Heating installed a new HVAC system in my home (after finding out the previous Friday that I had major problems with my existing old system). Earle was fantastic to work with. He provided a reasonable quote for a new system that was in line with the both the size & price of my home. Everything was explained very explicitly. When I decided to upgrade the system a little, he did more research and gave me exactly what I asked for within my budget constraints. Out of the 4 quotes I received, he was the only salesman that wrote down model numbers and detailed exactly what the price included! He definitley provided peace of mind to an overwhelming buying process. Three installers showed up at 8:30 Monday morning (Earle had given a time window between 8:30 - 9:30) and were courteous and professional. Upon completion, they reviewed everything with me. Spaces were cleaned to perfection. Everything was back in place. You would never know that major work had been done. The installers (before leaving) also scheduled an appointment for the city inspector to review the installation. When doing research on these new systems, it appears that good installation might be more important than the actual units you buy. I have no doubt that my system was installed well and that I received great value for the dollars spent! I will definitely recommend Extreme Comfort Air Conditioning and Heating and will continue using them myself for ongoing maintenance!