West Texas Appliance Repair

Made appointment for 07/07/2015 on 06/28/2015 to look at my washing machine that would not drain the tub after washing a small load of clothes. West Texas Appliance called on 06/29/2015 stating they had a cancellation and would like to come look at my washing machine. They called this morning at 07:45 a.m. telling me "he" would call me at 9:00 a.m. and if he did not call in 45 minutes to call them back. I just wanted to know which half of the day/ an approximate time he was going to come by the house. After 3 phone calls his staff could not tell me anything and that basically I would have to wait between 8a.m. to 5 p.m. for the technician to call me ( if he calls at all). I have no clue if he was to come today. After reading other reviews I cancelled. I only have a couple of days off to have repair service done and cannot take off of work if they are not going to confirm the appointment.

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Mr. King is extremely professional and very thorough with his services. His team is extremely diligent in their work, and simply they provide a high quality service. We are so thankful to have their expertise in helping us rehab our yard. We most highly recommend them.

Great Service

I had to deal with this company many times. Their staff is very nice, however not very professional when they come to your home. Multiple times they looked at my dishwasher- I believe over 13 times- and I finally just had it replaced because they could never get the cylanoid and/other issues to be completely fixed. I had loud noises that were not normal, and they never were able to fix the issue. I am not even joking- my husband and I think one of the repairmen actually fell asleep on our floor for a few minutes one of the last times we used them. It sounds outlandish- but it happened. I won't miss having to deal with GE and WTA now that we have moved.

Tech very honest about the conditon of washer even told us what to look for in a new washer. They showed up on time on preformed the serviced requsted very well.

At this point, I still have a dishwasher that breaks glasses and an oven with the overlay peeling. West Texas Appliance is doing what they can to rectify this. I appreciate their interest and their concern.