TruGreen Lawn Care - 5092

We still have weeds and we are going to have to call them back. It is kind of hard to say on punctuality, they just give a day and they just show up. I don't really see them, they just hang a on the door, do the work and leave. It is a different guy sometimes. I need them to come fix what they didn't do last time, but I have been thinking about letting them go.

I inherited TruGreen when they purchased a local lawn care service. MY quarterly lawn service rolled over to them and once a quarter I'd get a robocall saying my service was scheduled. On the appointed day a tech would turn up do something and leave. I'd pay the bill and the cycle repeated. I began to consider dropping them when I had to apply weed killer myself in February two years in a row to stop my lawn from being overtaken by weeds. I spoke to the tech twice who arrived on site and he assured me twice they would take steps to make sure I didn't have to do that again. But a lawn service is something that falls down my priority list until I need it; something I think having a recurring maintenance plan is supposed to keep from happening. The cycle would likely have continued had they not called with another recurring service. I say they called but it was clearly a call service calling all current customers. I don't mind that and I did think the service was necessary so I signed up. One of the questions they asked was if I had an in ground sprinkler system. I said that I did and the customer service rep (CSR) said that I would receive a call a few days before to allow me to make the heads so the aerator wouldn't damage them. The CSR went on to say that the service would be about the 15th of October. On the 15th the doorbell rang and I opened it to find a TruGreen tech standing there asking if he could do the aeration. I told him that I was promised a call to allow me time to mark the heads and had not received one therefore I couldn't allow the aeration as I didn't have time to mark the heads at the moment. He said and I quote, "I understand. I've had a lot of people tell me that today." Those words sent up a warning flag for me so I made of a point of telling him that as I have someone who mows the lawn regularly I can't just mark the heads and leave them. I need a couple of days notice before they arrive to aerate again. I added that failing to call me would result in cancellation of all services and termination of my relationship with TruGreen. He said he would pass it on and I saw him writing something in his truck before leaving so I assume he did as I ask. Two weeks passed without a word fro Trugreen and then doorbell rang and there was a different TruGreen tech saying he was there to aerate. The sprinklers were obviously still unmarked and I told him that he could not proceed. I told him to arrange a full refund of my prepayment for the service and to tell TruGreen to cancel all further services as I felt management could not be depended on to do as they promised. I would have gone to the local office but while they have a location on Treadaway I've been advised in past communications to contact the business office which is located in Midland, 180+ miles away. A week later I had a call from TruGreen. I told the lady calling that I wanted nothing to do with her company and had cancelled all services. She said she had just called to find out how to refund the money. I told her to refund it to the credit card and make sure all of my services were cancelled. The next day I had a robocall from TruGreen saying they would arrive the following day for my quarterly service. As it was after 5pm I went to their website and told them that I had twice cancelled their services and if their technician turned up and treated the lawn I would not pay for it. That apparently did the trick and I haven't heard from them since. TruGreen lost my business because their customer service is distant and they do not keep their word. That tells me they are unprofessional and think of their customers simply as numbers who feed them cash.