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The fire Escape

Chimney Repair, Chimney Caps, Fireplaces,

About us

The fire escape is locally owned & operated by allen & jennifer huskin located in the "historic downtown abilene" area, at the corner of north 5th and hickory street. We have over 7,000 sq ft of gorgeous showroom that we are constantly evolving and improving. The fire escape have many live burning displays for your pleasure. Our large outdoor spaces are filled with luxurious patio furniture & accessories. We are the largest full service hearth & patio store in the big country.

Business highlights

20 years of trusted experience

Services we offer

Installation, repair & maintenance of fireplaces, appliances, outdoor kitchens & pergolas.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-3 of 3 reviews

JAMES T.
12/2013
5.0
chimney repair
  + -1 more
Chimney inspection Due to severe weather, they called to reschedule. Showed on time, courteous service, thorough inspection of our fireplace. Highly recommend them.
Description of Work: Chimney inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Alan L.
02/2013
2.0
chimney caps, chimney repair, chimney sweep
  + 1 more
I called Fire Escape to ask them to clean my chimney and to install a cap on my chimney as these items were specified by the buyer of the home in the sales contract. I mentioned that the buyer was also requesting repairs to the mortar on the chimney. The person I spoke with mentioned that I should get an inspection so I agreed. When the person arrived at my home, he took a flashlight and looked up the chimney then went on the roof and looked down the chimney. This took no longer than 10 minutes. When he came back in, he informed me that the chimney had two cracks in the flue and would not pass inspection. When I asked him about cleaning the chimney and installing a chimney cap, as this is what I asked them to do, he stated the chimney did not cleaning and that installing a chimney cap would not make sense because the chimney needed an insert that would have its own chimney cap. So, they did not complete the work I contacted them to complete but did charge me $75 for a service I didn't ask for. I contacted somebody else to clean the chimney and install a chimney cap.
Description of Work: I asked for chimney cleaning and to have a chimney cap installed.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$75

Response from The fire Escape
It is The Fire Escape's policy to offer the best service possible to our clients. When a fireplace or chimney is condemned, as Member was ( due to the cracked clay chimney liner) we see it as our obligation to inform the client and offer solutions. We have not and will not preform work on a fireplace or chimney that will not correct the very dangerous issues and put anyone in danger. Cracked liners can result in house fires and/or CO poisoning. We take safety as a TOP priority. We are sorry that Member was u happy with our services, but we felt we were operating with in ethical boundaries by not doing any unnecessary work and collecting fees that were not warranted. The $75 inspection fee is very modest in our industry. And it is well justified with all the training and I Duran e we are required to have I order to offer these services. Amyone can run a brush diwn a chimney and place a cap on top, but not many care as much as we do about doing a job SAFE and correct. Thank you for your time.

Christine K.
09/2012
5.0
fireplaces, chimney caps, chimney repair
  + 1 more
They came out and installed the damper caps quickly on our 100-yr.-old Victorian house chimneys. Chains drop down the five chimneys so we can open and close the dampers.
Description of Work: To install butterfly cap dampers on 2 chimneys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$931.25

    Contact information

    501 Hickory St, Abilene, TX 79601

    www.myhearthandpatio.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:30 AM - 5:30 PM
    Wednesday:
    9:30 AM - 5:30 PM
    Thursday:
    9:30 AM - 5:30 PM
    Friday:
    9:30 AM - 5:30 PM
    Saturday:
    9:30 AM - 5:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Chimney Repair,
    Chimney Caps,
    Fireplaces,
    Chimney Sweep,
    Dryer Vent Cleaning,
    Sunrooms and Patio Enclosures,
    Fountains,
    Dock Building & Repair,
    Gas Logs,
    Furniture - Sales,
    Gas Grills,
    Decks and Porches

    FAQ

    The fire Escape is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 9:30 AM - 5:30 PM

    Wednesday: 9:30 AM - 5:30 PM

    Thursday: 9:30 AM - 5:30 PM

    Friday: 9:30 AM - 5:30 PM

    Saturday: 9:30 AM - 5:30 PM

    The fire Escape accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, The fire Escape does not offer free project estimates.
    No, The fire Escape does not offer eco-friendly accreditations.
    No, The fire Escape does not offer a senior discount.
    No, The fire Escape does not offer emergency services.
    Yes, The fire Escape offers warranties.
    The fire Escape offers the following services: Installation, repair & maintenance of fireplaces, appliances, outdoor kitchens & pergolas.

    Contact information

    501 Hickory St, Abilene, TX 79601

    www.myhearthandpatio.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    9:30 AM - 5:30 PM
    Wednesday:
    9:30 AM - 5:30 PM
    Thursday:
    9:30 AM - 5:30 PM
    Friday:
    9:30 AM - 5:30 PM
    Saturday:
    9:30 AM - 5:30 PM