OVERHEAD DOOR OF ABILENE

The doors were finally delivered on May 7, 2013 - the doors were (unfinished, raw) white with brown trim, not the dark brown paint & trim we had ordered. The doors were also damaged. While it was clear that it was not the doors we ordered & the damage was obvious - they installed the doors anyway & not only removed our old doors, but destroyed them! Instead of replacing the damaged wrong doors, they offered to paint them. These are $1500 garage doors -- ordered with the paint baked on, having a painter come put a coat of paint on them is not acceptable. No, absolutely no concessions offered to us as the customer! When I delivered the news to the owner that we would not accept these doors, the owner, Winifred Campbell, ignored me, answered a phone call while I was speaking mid-sentence, and ultimately became verbally abusive...insulting me and questioning my integrity. I am a customer & a woman...he is a man & owner of the business. This man treated me worse than I had ever been treated by anyone! After constant frustration & several letters to this owner from my husband, we finally had a new set of doors, in the correct colors, delivered to our home - however, after installing the first door, the installer & I noticed that the doors had been painted & stacked before the paint could dry -- the paint was peeling off all over the doors. The installer refused to hang the other door. We waited another 6 weeks (with 2 different color garage doors) for yet another set of doors to be delivered. The final installation came 5 1/2 months (and a lot of headache) after our original order. I understand that things go wrong with orders at times - however, the treatment I received from the owner of this business is more than unacceptable - it was awful. And no apology whatsoever!

Went as Expected

The price was reasonable. The quality of the service is very good. They can do repairs when no one else can. I had a couple of different people work on the door that couldn't fix it. Overhead Door fixed it with no problem.

I had a problem with the door, but they came back and fixed it. Overall, they were okay. The guy came and he thought that he had fixed the door but it was not progressing correctly. Sometimes it would work properly and sometimes it did not. He thought he had fixed it and went away and a day after I found that it was not fixed. I called them and told them and they came back and fixed it. I was very satisfied in the long run. They were very responsive. I did not have a bad feeling about them at all. I will call them again if ever I have to.