Mr Rooter Plumbing of Abilene

They did a fast job clearing our clogged main like that was causing our bathroom to flood. However they would not replace our wax seal on the toilet even though it was covered under our home warranty stating “the warranty won’t pay us what we charge so we will not do it”. Then after leaving I noticed a bunch of toilet paper around our main line access. They left the trash they removed from the line.

This was the most unprofessional company I have ever used! I will NEVER use this business again and I don't recommend anyone to ever use them. They are scammers. I made a claim through my warranty company to fix a leak in my toilet. They sent out a plumber by the name of Grady to fix it and all he did was run a 6ft snake through the outside of my home. This was not even the location of the issue. I told him that 6ft will not unclog my pipes. He lied to the company and charged them for several services and told them that he fixed the issue. He was in and out of my house within 20 minutes and charge the warranty place for several jobs that he did not do. Within 12 hours my toilets were leaking again. I contacted Mr. Rooter to inform them of the issue and they said we can't schedule you for another 6 days, even though it was within 24 hours since they came out. When the next plumber came out (his name was David) he didn't even want to see where the issue was. He was very defensive, telling me about how he is not even getting paid for coming out the second time. I told him this sounded like a contracting issue, not a customer issue. He argued, yelled and was very disrespectful and unprofessional in front of my children. I told him if he wasn't going to fix my issue he could just leave because this is a waste of my time. I contacted my warranty company again and informed them of this situation. So, they submitted another recall to this company. They sent out the first original plumber (Grady) to come out to my house. He walked in my house and didn't even know where the issue was even though he just came out 7 days prior to this. He snaked my house from the outside of my home (which is not covered) and then caused more issues with my plumbing. He left my house with both toilets covered in water and now poop was coming out of my tub and shower. He said this is all he could do. I told him all you did was snake my house and he left saying that was all he could do. He asked if it was okay to take pictures of him doing jobs and he could just submit it to say he did it. He said it would speed up the process. He asked me to give him a 5 star rating for his "work". And at the end of the conversation, he asked me to not to tell his boss that he took pictures of some of the things that he said he did because he could get fired. If this doesn't tell you, that Mr. Rooter is unprofessional and very fraudulent, I don't know what does. These plumbers were contradicting on everything I asked them about. They never fixed my issue instead they cause more damage to my home. Another plumbing company came out and fixed my issue within 30 minutes. So DO NOT use Mr. Rooter for your plumbing needs!

How did it go? It went completely awful. Mr Rooter is a fraud, and I will never do business with them again. Atmos discovered a leak on our property on 01/22/2021. They shut-off the gas, and we immediately scheduled an appointment with a San Angelo plumbing company who did outstanding work on 01/25/2021. However, they detected a slow leak in the house. They gave me an estimate, but because I have a home warranty company I called them and they said it would be covered. They cancelled their open permit and instructed me to have the warranty company's plumbers open a new permit. While this was happening a city inspector showed up and they tried to get permission for a partial inspection. The city inspector said they did excellent work, but he couldn't give a partial inspection. The city inspector told me to have the new plumbing company open a new permit, and he'd come and review their work. That same day I opened a ticket with the warranty company, and they assigned the ticket to Mr Rooter. I called to schedule a time, but the rude dispatcher told me she'd have to check the schedule and call me back in a few minutes. She didn't call back that day. Tuesday she finally called and scheduled for Thursday between 2 and 4. Usually a company will call ahead, but they didn't. At 2:06 the dispatcher called and extremely rudely told me they were there but leaving. I asked for them to wait 5 minutes for me to get home. I got there 5 minutes later since I work nearby, but they were gone. I called back to rescheduled, and the dispatcher again was rude and told me she'd call back. They came back about 30 minutes later. I explained what happened with the leak, and they said they needed to test the line but didn't have a compressor. ON A CALL FOR A GAS LEAK THEY DIDN'T BRING THE TOOLS TO FIND THE LEAK! The following Saturday, 2 different plumbers showed up, and I again explained the situation. The older plumber balked at doing anything and called someone. They finally hooked up the compressor and confirmed there was a leak, which they already knew because my other plumbers had confirmed it. They said they'd have to pull a permit and climb under the house to find the leak. That should have already been done, but ok... Another Mr Rooter van pulled up and the guy said they couldn't do the work. I told him they just needed to pull a permit and they could. He made excuses, left, and they just cancelled my ticket. I'd verified they could do the work because there is no open permit. The city inspector already checked my plumbers work and told me there was no issue with the home warranty plumbers opening a new permit. Mr Rooter didn't do any work, but they did waste 2 trips, 6 days, and my home warranty's money. My home warranty company re-opened the ticket, and within 2 days another local plumbing company replaced the gas lines in my house, passed inspection, and we had heat again. I will not use Mr Rooter for anything ever again.

Went smooth and fast

They charged me a trip charge of $65, which is understandable because my place is about 18 miles, but repairman later told me it would be about $472.00 to change out a couple of parts that total about $20 and take about 45 minutes to complete. Extremely overpriced and the repairman didn't speak English very well. Was hard to understand.

They're the only plumbing company I'll work with now! From the techniques they use to the clean up and taking care of their customers, I have no complaints whatsoever.

High Dollar service without quality results.

He fixed a lot of the work that a previous plumber messed up. He does good work and he guarantees it. He also came out last Christmas to fix a leak under my sink that cost $200.00. He's prompt and comes out within an hour or two of being called. He stays until the job is complete and will work on the weekends if the job is not done. There are just two of them.

He was great. We have used him for the past four or five years and it's the same fellow that comes out every time. He was quick, polite and efficient. He has everything you need in a plumber. His prices are pretty fair.

I've been using them for 4 years. They do a great job and they stand behind what they're going to charge. They dug up a line in the back and there were no leaks. I was thrilled and relieved.