GARBO'S LOCKSMITH SVC

Get a written estimate! Went into Garbo's to get a key to my 2005 VW Jetta cut and programmed for the remote lock/unlock, etc. I was greeted by Sharise who acted as if she preferred I left. I asked the price for making an extra key and she said "$45 but no guarantee that it will work". I asked for her to repeat that and she repeated that it cost $45 whether it worked or not. I started to leave for the VW dealer but unfortunately agreed to pay the $45. She ended up getting an apparent manager or owner to show her how to cut the key and program my car so that the key would start the car. They said "it works". Well that was a relief. Then I got blindsided. Sharise rang up the receipt and said "that will be $86.60"! "Do what?!" I said. "What happened to the $45 quote? That was just for "cutting the key", not programming your key where it would work. The manager or owner was standing there and Sharise insisted that told me that there was an additional charge of $35 to program the car. Untrue. She refused to acknowledge that she told me $45. About this time a man behind said "she is my wife" in what I took to be a threatening tone. I was stuck with paying $86.60 with sales tax because an employee would not be truthful about what happened.

unknown

Overall great service. Quick and on time and very pleasant. My only beef is that he adjusted the deadbolt travel depth in three of the door frames and charged $28.00 for that. Literally just drilled three holes a little deeper. I have a new home and could have had the builder do that or I could have done that on my own. Just wish he would have told me what it was going to cost before he did it.

The young man that opened up the trunk was very polite and professional. He worked quickly. Overall very satisfied with the service. I would use again if needed but sure hope I am not that careless again.