He tinted the car with Ceramic Window Tinting, and it had bubbles, and dirt under the film. Very difficult to reschedule to get fixed once there was an issue. The tint was also blurry and hard to see out at night on the driver side windows and rear window while the rest were fine. He refused to see the issue and fix it. He replaced one window that had dirt under the film, and the new film had the same issues. I contacted the manufacture of the film about the blurry issues, he asked what company, and found out the film he sold me was not Ceramic as he has never sold Ceramic which is all he advertises. The owner could not provide a roll or lot number to the manufacture that sells him the product to prove otherwise if it was their film or ceramic. Mike mentioned that he only uses this film from this manufacture, so it is not another one. Sadly, I got screwed on a tint job which I now have to take to a reputable shop to get redone and Mike refuses to give a refund for a crappy job which he admitted to. He was suppose to get back with the manufacture on getting warranty issue resolved, and he has not. Be warned, do not use this business. Very shady business practices and lies about what film he installs. I had it verified by another tint job this film was not Ceramic.
Description of Work: Tinted the car with "Ceramic" Window Tinting
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
Response from Extreme Tint & Decals
In the 16 years I have been tinting windows in automotive commercial & residential I have never had a single complaint and if the customer did complain about an issue I have never hesitated to fix the problem. This is why I offer a lifetime warranty. This customer wanted a full refund which is not offered by any window tint shop I have ever worked for in my life hence this is why we offer a life tI'm warranty. [Member Name Removed]'s car looked good and his friends couldn't even find a problem with the tint job. This guy is beyond picky and nit picked at every little detail even some uncontrollable by me however wanted me to fix it any way. Any way please do your research and see for your self that I am a 5 star rated local business to the abilene area and provide good quality work and film and I have hundreds of reviews and repeat customers to vouch for that. I'm sorry you were not satisfied as they say you can't please them all. Tha know you and have a blessed day I did fix the problem with his vehicle and every couple of days he would call me with a new complain and this went on for about 2 weeks. Then he went on to talk bad about my business and had close to 100 people on Facebook leaving bad reviews about me on every business related post for marketing I made. However it's done and over with now. And it's very easy to schedule with me however I'm a busy person being the only one who works for me is my self. [Member Name Removed] would call and want me to drop everything and fix his car every couple of days and that is a hard thing to do when your trying to run a business. Any way this is only 1 bad review in 16 years so I'm not worried about it however it does reflect on my business so I had to reply with my side of the story. Any way stay cool and if you need tint you can find me on Facebook at extremetintanddecals.
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Service Categories
Windows,
Graphic Design,
Windows - Safety & Security Film,
Auto Glass,
Window Treatments,
Window Tinting,
Window Cleaning,
Glass and Mirrors
FAQ
Extreme Tint & Decals is currently rated 1 overall out of 5.
Sunday: 10:00 AM - 10:00 PM
Monday: 10:00 AM - 10:00 PM
Tuesday: 10:00 AM - 10:00 PM
Wednesday: 10:00 AM - 10:00 PM
Thursday: 10:00 AM - 10:00 PM
Friday: 10:00 AM - 10:00 PM
Saturday: 10:00 AM - 10:00 PM
Extreme Tint & Decals accepts the following forms of payment: Check
No, Extreme Tint & Decals does not offer free project estimates.
No, Extreme Tint & Decals does not offer eco-friendly accreditations.
No, Extreme Tint & Decals does not offer a senior discount.
No, Extreme Tint & Decals does not offer emergency services.
Yes, Extreme Tint & Decals offers warranties.
Extreme Tint & Decals offers the following services: Window tinting & removal of old window film.