Dowell, Scott M. DDS

unknown

This company was referred to me by a couple of their previous customers. Dave came to measure and do the estimate. He showed up on time and measured. He said he'd have a quote for me in the next day or so. A couple of days later, he called and gave me the estimate. It struck me as kind of high and, the next day, I went to their place of business to discuss. We went over his estimate and eliminated some of the original countertops. He said he'd re-do the numbers. He asked for a down payment which, against all advice, I gave and we settled on an approximate installation date. Over the next 4-5 weeks, I made several attempts to get a written estimate - just to confirm the work. We picked out the granite, ordered the sink, but still had not received the written estimate. I then received a call from another person there to come out and do a final check. I asked if he would bring the written estimate. He brings heavy paper out to make a template which he did relatively quickly and left the written estimate. We also settled on a more precise installation date. I noticed a discrepancy in the estimate which I easily resolved with Dave later. The installers arrived on time and quickly got to work. They said it would take a day and that's exactly how long it took. The work was perfect except for the edge around a seam which they came back the next day and fixed in 20 minutes. I paid the balance of the bill. Overall, I'd use them again without question. True, their pre-sale process is in need of improvement but I was treated more than fairly and the workmanship was excellent. They're more of an old fashioned "Word is their Bond" company and, in my case, it truly was.

They came when they said they would and finished the job within a few days they said they would Overall we were happy with their work and would use them again.