We bill monthly and offer long term leases at substantial discounts.
Business highlights
26 years of trusted experience
Emergency Services Offered
Services we offer
We offer regular storage, for personal and business use. We do offer larger storage units suitable for warehousing and records storage with a state of the art high tech camera and alarm system that provides excellent security, and offer 24/7/365 access.
This facility flooded on June 8, 2012. I lost over $3000.00 worth of personal belongings and important papers. I lost books and art that cannot be replaced and also lost a box spring and mattress. I had to buy new boxes and repack over half of our boxes. Boxes that were touching the ground wicked water and collapsed and contents of boxes that were sitting on top of the wet boxes fell breaking heirloom china pieces as well as my regular dinnerware. The owner helped me to move my belongings to another unit. When asked about whether the storage facility was responsibile for any damages I was informed that they were not responsible. The owner did say that he was not surprised that the place had flooded because he had been noticing that the water would get high when it rained.I asked if there was a plan in place so that this would not happen again. He blamed the city engineer for approving the drainage plan for the facility. I would not recommend using this facility at all. If 12 units flooded with 1 1/4" of rain what will happen with a significant rain fall. Insuring belongings with an insurance company will NOT cover flood damage. On AAA Storage web site it talks about other facilities in Abilene that have flooded. I think they should also mention that their facility has flooded and caused thousands of dollars of damage to people's belongings. I moved my belongings to another facility on 6/30/12.
Description of Work: This is a storage facility that provided a 10 ' X 20' storage room with outside access. Facility is keycoded with surveillance and 24 hr. access.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$120
Response from AAA SELF STORAGE
Climate Change and the change in our weather is something we are all aware of. The basis for this customer's complaint arises from the most severe flash flood in this particular area's history, where a great deal of rain fell in a short period of time. The City requires detention ponds to be sized for the past average rainfall, not the new "Super Cell" flash floods that are now occurring. Water from the street poured over the curb into the drainage outflow and back onto facility and caused the water to rise for a brief period above a safe level. Our detention pond has been significantly increased in size in an effort to address the problems created by our Climate Change, and we are perusing a conversation with the City in this regard. This customer and every other that MIGHT POSSIBLY HAVE BEEN AFFECTED were called and letters were mailed IMMEDIATELY. One other tenant that already had given notice prior to this issue moved out, and stated that no damage was done. No other tenants moved out in this affected area of our facility in this time frame. No one else has made a complaint to me in this regard. We regret the problem, and have and will continue to do everything we can to address it, however, we, like everyone else, depend upon licensed registered professional engineers and the City of Abilene to design, approve, and inspect all construction so that issues such as this do not arise. Unfortunately, the engineer designed the facility for a lower maximum rainfall rate BEFORE this climate change in our weather, and that was in accord with the City's design guidelines, and so it's hard to find any fault there. We provided another storage unit and lock at no charge for this customer to move into, and a vehicle and 16ft. trailer and people, including myself personally, and helped her and her husband move their property. It was done in about 4 hours over two days under their supervision. This was the only customer out of the approximately 20 that could have been affected who made any complaint to me whatsoever. We are very sorry that this happened, have done and will continue to do whatever we can to insure it does not happen again. We did our part - which was to call everyone promptly so that they could inspect their property and determine if it needed to be moved or not. And we do understand, moving and re-boxing was not fun, nor was drying all the clothing that got wet. That is why I was personally out there next working to them, helping get it done. I feel I must say, her statement of loss is HIGHLY EXAGGERATED based on my personal witness of the damages. IN FACT I BELIEVE SHE DID NOT LOOSE ANY PROPERTY other than the cardboard boxes- she just had some clothing that got wet. I do however empathize with her and understand her frustrations. The valuable lesson in this case is INSURE YOUR PROPERTY, if you have a homeowners or renters insurance policy they will often cover property in storage at NO COST TO YOU except a phone call to add it to your policy. FLOOD INSURANCE is not provided in any such policy, only from the government, and you receive a NOTICE from your insurer that the policy DOES NOT COVER FLOODS, NATURAL DISASTERS, WAR, etc. so everyone should consider purchasing a flood policy at a very modest cost. In addition, this and every one of our customer was informed when she acknowledged in writing when she rented that the Texas State Board of Insurance required her to provide her own insurance, and she decided NOT TO PURCHASE ANY INSURANCE as evidenced by her written acknowledgement in her contract. She has taken this route because she in fact was NEGLIGENT IN NOT INSURING HER PROPERTY. So, TAKE NOTE, and INSURE YOUR PROPERTY or accept responsibility for the risk of loosing it. Thanks for your consideration, Gary Peterson, General Partner, GLPP, Ltd./AAA Storage.
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Service Categories
Storage,
Moving Companies
FAQ
AAA SELF STORAGE is currently rated 2 overall out of 5.
Sunday: 1:00 PM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
AAA SELF STORAGE accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, AAA SELF STORAGE does not offer eco-friendly accreditations.
No, AAA SELF STORAGE does not offer a senior discount.
Yes, AAA SELF STORAGE offers emergency services.
No, AAA SELF STORAGE does not offer warranties.
AAA SELF STORAGE offers the following services: We offer regular storage, for personal and business use. We do offer larger storage units suitable for warehousing and records storage with a state of the art high tech camera and alarm system that provides excellent security, and offer 24/7/365 access.