AAA Moving and Storage

My daughter and her family moved from Texas to Michigan. They lived in a two bedroom house. Mayflower came out gave an estimation. They came out on Friday sept 23, suppose to be there at 8 am but didn't show up until after 10 am didn't call to say we are running late. Only two men came to move their stuff. One guy (white) carried a clipboard writing down that everything they had was damaged or stained. Placing stickers on each item and then the other guy (black) loaded it onto the truck alone.My son in law had to help him load some items because they were to big for him to load alone, such as sofa's, piano, dinning room table. Then they told my daughter their stuff would be in Michigan know later than Oct 3. It didn't show up until Oct 6. Each time my daughter called to ask about when it might be there, they gave her reason's such as "oh the truck is still sitting here in Abilene and my driver wont be in until tomorrow" or "the truck is broken down on the side of the road"