DHC Comfort Inc

They showed up on time, worked quickly and professionally, and made sure everything was cleaned up and working properly before they left.

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The service tech called prior to his arrival. He was very professional and took the time to explain what he was doing. He had to pull the igniter out of the heat unit as it was not creating the spark needed to ignite the gas. He cleaned it, made a slight adjustment and reinserted it. He made sure that it was able to ignite several times before closing the unit. He did say that the control board may be going bad so he looked up the part, made sure it was in stock and gave me the cost on the spot. He had a wireless tablet that he was able to use to complete the service call and send an email copy to me.

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We were having problems with the unit freezing up. Although the tech checked everything out & stated he couldn't find a problem, the unit froze again. My husband ended up fixing the problem himself but DHC has been professional in our previous experience(s).

They provided a promp response; however, their price was higher than I wanted to spend. I accepted a bid from another installer using different brand equipment.

I requested a bid to replace my split heat pump. They provided a pomp response; however, their price was higher than I wanted to spend. I accepted a bid from another installer using different brand equipment.

Matt arrived when he said he would. He went about his work in a professional manner, being certain to respect our home by placing boot protectors on his shoes. After tuning our systems, he took the time to explain the problem we were experiencing with our system and the options we have to solve the problem. He took all the time needed to answer my questions and left information that I could use to compare and research the options. He seemed comfortable with the fact that we were planning to research and compare. He was knowledgeable about the systems he represents and was able to give some comparisons of the competition which I have been able to confirm through my research.

We called DHC to request service on the humidifier. A technician came to our home later that day and repaired and cleaned the humidifier. As usual, we were very pleased with the service.

I feel like they are very honest. They have been very helpful in making suggestions to help us.

My heat pump was not working at the start of this (Spring) season. I called and set up an appointment to have the unit checked. A technician was dispatched in a timely manner. After he arrived and did a check, he told me that I needed freon. He performed this service and left. The unit appeared to be working, but later in the evening I discovered it was not cooling. The next day I called and the manager came out. He was very professional and decided that the previous technician had not beam properly installed the freon as the unit was even lower on freon this time. After he installed the freon, the unit appeared to work and we have had no trouble with it since then. There was no charge for the second visit.