Roscoe Brown, Inc

Professional, courteous, prompt and reasonably priced. Had complete central air unit and duct work replaced due to a skunk that crawled into the coil and died (which was not actually discovered until the replacement was performed. It was previously assumed that the skunk had simply sprayed and the smell lingered.) From the initial call until the invoice was received, these folks were nothing less than outstanding. Reliable heating and a/c workers are very hard to come by in my area, and after several failed attempts with other companies, Roscoe Brown came through in a big way. A large job, it was completed in 2.5 days and one month later we couldn't be more pleased.

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The workers seem very honest and well trained.

Been using them for more than 20 years.

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We purchased a new home from Ole South, which uses this company to install their HVAC units. It's been four months since we moved in and the air upstairs is out, and it is under warrantee. It's 80 degrees and my children all sleep up there. I called today (Sunday) at about 6:00-6:30 pm for emergency service. The lady notified their technician, who called me fairly quickly. But then he proceeded to tell me it would take him two hours to get here. I asked where he lived, and he said Murfreesboro. That's at most a 40 minute drive. Then he said he might not even be able to fix it tonight depending on what the problem was. he said it being a new unit it sounded like freon, and that if he had to do any welding by the time it was said and done, it might take him four hours. Basically I felt like he was trying to get out of having to do the work tonight. So I called Hiller Plumbing, Heating and Cooling, which we have used in the past and been very happy with. They couldn't send a tech until after 10:00 and it would cost me money on a unit that's under warrantee. I already knew this but at this point I was almost willing to pay to get it cooled down. But instead I chose to just open up all the windows and hope it cools down enough by bedtime. If Hiller had installed the unit they would have been right on top of this. I'm just aggravated I have to deal with Roscoe Brown now due to the warrantee situation. Our next unit, which I predict we will have to purchase sooner rather than later due to the current one being a Goodman, not an American Standard, will come from Hiller.

Everything was completed in a timely fashion and we use this vendor to provide our monthly maintenance for our HVAC system.

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I could tell the compressor on my A/C unit was going bad, but needed an expert opinion. Gave these guys a call after reading decent reviews on AngiesList. The serviceman who came out listened to the unit and said the bolts just needed adjusting and that should make the noise stop, my compressor shows and quot;good ampsand quot;. He adjusts and tells me it should last another 3-4 years. This unit was a 1999 model. The noise did quit while he was here and has the unit tore down. When I turned it on that night, the sound was back and the control knob was off center. Call them the next morning and had someone on their way immediately. A different serviceman comes out, turns the unit on and immediately said the compressor was going bad and that the other guy should have known this. My control knob was cracked, which it wasn't before. I asked for an estimate on repair and new unit. After waiting a couple of days, they call back with an estimate for repair only. After a few rounds of phone tag, I finally got an estimate on a replacement. I thought the price was high, and later found out, it was ridiculously high. It was a wall unit I had replaced, like what is in hotel rooms, to go in my bedroom which is an addition and not on my central unit. $2225, to be exact, I thought that'd at least included a new cage for the outside. I will never use them again unless this unit need repair and it's under warranty. They saw me comin n got me good!

We needed a water filtration system installed to get rid of the iron in our well water. The Roscoe Brown plumber who came to the house and took a water sample to do a water test seemed very knowledgeable, but he was really pushing one particular brand of water systems. He called back a day or two later and said that they would have to do another test (by an independent lab this time) because the first test was 'inconclusive'. This new test would cost nearly $500.00 so I said no to that and found another plumbing company, one that was recommended by Lowes. The plumbers who actually did the work we needed done (D and D Plumbing) were able to get the water tested again successfully at the local water treatment plant for around $40.00. They did excellent work installing the system and extensive research to find the correct system at the best price. We are very happy with the system installed by D and D Plumbing and also with the decision we made not to use Roscoe Brown. The Roscoe Brown plumber, on that initial visit, quoted a price range for a system that would have been 2 to 3 times what we later paid to get our iron filtration system installed.

The repair went well. They came out immediately when I called and provided me a written estimate to share with my insurance company. When the claim was approved, they ordered the parts and were out the day the parts arrived to install them. Their technician was prompt, courteous, and very professional.

They are real good. They were honest, prompt and reasonable.

We called the company and asked for a quote. They sent out their representative to survey and measure and offer recommendation. When we decided to go with this company, they came out the next day and installed the unit. Very pleased with their response time and their service!

They were punctual, they were kind, they were very polite it was like having my own children here. He's such a nice person. They were professional and very good and we're very, very satisfied with the service we got with them.

We have used them several times in the past couple of years. They are very, very friendly. They were prompt, and did the job within the same week we talked to them. They have also serviced a couple of central heating and air-conditioning units. I liked them a lot, and I would certainly use them again.

The serviceman was excellent, and he took the time to explain things. He really appeared to know what he was doing; that was really good. He had found some problems with the original installer that he fixed, which was good. They were pretty responsive. They came out pretty quickly, and they came when they said they were going to come. I think that they exceeded my expectations. The price was reasonable. The part was fairly expensive, so I really don't know if I was getting ripped off on the part or not, but the whole thing seemed pretty reasonable for a few hours' work. They were very professional. I would use them again in the future.

They were on time and very professional. I'm a 100% satisfied. I will continue to use their services in the future.

Although it took three trips to complete the replacement process, we were only charged for a single trip and during the entire process we had heat available. Outstanding service.

They were good. They were very professional. They didn't run up the price or anything like that. I would recommend them to the others. I would use their services again in the future.

I thought they did a great job. They showed up on time, the workers were very pleasant to work with and the showed that they had my request in their best interest.