Hills Power Pro

Salesman was very polite and knowledgable of the mowers. He answered all my questions I had without any hesitation. The owner also took time to talk to me also. He was also very friendly and knowledgeable of all the products he had to offer and he explained some of the attachments that would help me with my needs. I purchased a mower and a couple attachments that day and plan on doing future business with them.

We have been doing business with Hill's Power Pro in Tullahoma for several years now. They have always been professional and provided good service. This particular time I was in there to purchase a new larger mower for my husband. I was waited on right away and was shown the different products. Once I had decided then the transaction was very smooth. They were even very accommodating to the fact that it would be the next day before we could pick the mower up. We will definitely be returning for servicing on both of our Gravely's.

Where does a person begin? Have known one of the owners since HS thought well of her. I asked them to come pick up the mowers, I have a truck but no trailer. Was told there was a fee involved for it??? When I asked about it was told that everyone has to pay it. It was the first ripoff. When they got here there were other mowers and equipment already on the trailer. Did everyone get charged the same amount? If they were that is a heck of a money maker and markup. They took the mowers back to Tullahoma, about 20-25 minutes away. I will admit that they did do what they were asked to do but it is the billed amounts for these services. Here about a week ago I decided to switch the John Deere to a mulching mower. I was quite shocked when I found the ones I needed online, they were a third of the price and top name brand. Heck of a markup #2. Was charged a full hour for the blades to be changed by them. I know computers and networks like the back of my hand. If I, totally untrained in this profession can take the old blades off, put new ones on and was done in about 20 minutes. As I said, I know computers, they are supposed to be the "pros" at doing this. BIG RIPOFF was when they charged for an oil change on the push mower. It is a Troy Bilt with the Briggs and Stratton that you never have to change the oil in, you just check and top it off as needed. Had an online chat with Briggs and Stratton, they assured me over and over I wasn't reading wrong and why I couldn't find an oil filter for it. Again, they are the "pros" and should know that. As I said, they did do the work I hired them to do, fee was much higher than expected especially since I come from Florida and everything is more expensive. I tried to post to their FB page, it was negative of course. Ha, got a long private message from the wife of the owner telling me that I don't know their industry and this and that. I told her she was right, I don't know their industry. I did however own a highly successful company of my own for 17 years until I sold it and was able to retire early, I do know how business works. I see when reading that there is one about them getting charged almost twice what was quoted. When you make a quote in business you live by it and learn for next time. Mr. Hill seems to be very angry and rude with his comments back. My wife and I thought they had come from a teenage girl. Very unprofessional. Will I ever go back there and do business with them, of course not. His wife in her private message to me said she would never recommend me to anyone.........umm, I'm retired so that's ok. I think I would just like them to be more honest and open, allow negative feedback, let people know it all, good AND bad. I do wish them well and maybe they can work past these issues.

unknown

I was told when I dropped off my pressure washer to put down $30 upon completion I would owe an additional $100.. That was on 10/21 I called that Friday to check on progress , was told a part had to be ordered and it would be ready Monday. I have still not heard from anyone so called again on 11/06 and was told it was ready but the wheels had fallen off? My sister and I rolled this to my car to load and it was unloaded at Hills Prower Pro with wheels intact! They called back to say the wheels were fixed and I could come to pick it up. While checking out I was asked for almost double my original quote, explaining they had spent an extra hour labor fixing the wheel and my carberatoer was more expensive than they thought it would be. Would it have been to much to ask to read the notes and call to ask if I wanted the "more" expensive one? I was informed they could take the carberatoer off and I could only pay the original quote? My handicap mother the whole time is waiting in the car and wouldn't be able to wait while this was being done so i paid $216.09. One of the guys offered to bring it around to load for me but was told that I could drive around to pick it up " they didn't want it to leak on the showroom floor" Really I'm hauling it in a 2014 Escape and your worried about your floor? The whole experience was handled so UN professional, I would never recommend anyone to go to this business!