Brock Enclosures

Awful! We will never work with this company again nor would we reccomend. We contracted for the services in February including the deposite. After many months of haggling over when the job would start, the crew fininally worked one weekend and roughed in the deck but then left us for over 6 weeks without stairs to the back yard and no railings. The deck was height over 5 feet. After 2 more month delay, Tim asked for more money to finish the job as he was out of money. Again for 2 months, we called multiple times a day to see when the crews would be coming out. Finally got the rest of the structure built but the delays ruined the flooring installe, the grass where the materials sat for 4 months. The crews constantly left trash all ovber the yard, left their used materials and complained that Tim wasn't paying so they werent going to do the work and we needed to get them paid. We have holes in our conrete patio that they have never patched and the door that was ordered has never been installed. Oh and the door was ordered wrong 2 times and we had to pay restocking fees. a 12x14 room, that still isn't finished, took longer than it took to build our original house.

Contractor's salesperson said it would be 1-2 months before they would start. We took care of our HOA approvals within 3 weeks of the contract date. The building permit was not submitted until 4/15 and picked up 5/3. We still do not have the original building permit on location (this is a copy by email that Tim Brock sent us). Work began 4/12 after weeks of phone calls. We were waiting for his top crew to come work. Top crew worked 3 days (4/12, 4/13, 5/6) and never came back. They used non-galvanized nails on our deck boards so they rusted with the first rains. They managed to break our sprinkler system pipe and did not fix the pipe correctly so it continued to leak. We had to have the sprinkler company out to repair the pipe. Dug footers 4/13 and left them open. Rains filled holes and muck covered over water. Tim's response was inspector would probably just leave a note saying they wanted holes cleaned out. Finally on 5/6 guy comes out to clean out holes for inspection. Inspection was "rejected" per Tim Brock on 4/29. First inspection was done 5/8 per codes office. (?) Again time delay was given for inspectors to come out - were told they were not the best at getting out on time and if we saw them to call Tim with their approval. I called office and found they were rejected (5/8) at that time. Second subcontractor arrived 5/17 to begin the "job" citing that 1st sub needed to be paid quicker than job was going to allow. We were on week 6 of our build that was to take 3-4 weeks at that point. At week 14 after many days of no work, half days, hour or two and numerous complaints to Tim about the subpar work we were told crew #3 (the top crew) was to come next week to work with sub #2 to complete the project. On 7/16 both crews met. On 7/17 sub #3 arrived for a bit assessed the "damage" and called Tim to discuss. On 7/18 sub #2 brought back his lumber trash and deposited at our site as well as picked up all his things. On 7/19 he came to take measurements to use in small claims court because Tim wouldn't pay him for his work here. Sub crew #3 worked on "fixing sub #2's mistakes" all of last two weeks. On 7/23 sub #3 stated the porch would be finished as of 8/2. We gave deadline for three things to be done by 7/31 and they are still not complete. Meetings with Tim Brock have been ignored - he just doesn't show up even if he says he will be here. Codes have been out and discussed what needs to be done to fix mistakes and they have checked periodically to see what progress is like. We have filed a complaint with the TN licensing board which I urge you to do if you are having issues. We have also filed with Codes office in our county and with BBB. I have spent our first summer in Nashville staring at subpar construction out my back window and door and still cannot allow our kids outside. They used our playset as a dumping ground for the wood for 14 weeks. We finally got that cleaned up. It is typical for them to arrive about 11, work a bit, take multiple breaks, smoke constantly, take a lunch and leave about 4:30. Yesterday they were heading home at 1:30 after arriving at 11, sitting around on break for a while, and doing very little. I went out and questioned them leaving for day (Said they had to go to home depot and stuff) and contractor got snippy with me when I shared that they had had a nice vacation already last week when we were on vacation. instead of taking that opportunity of us being gone to get a good jump on the project they instead didn't work. Yesterday after my questioning, they came back in a bit to work more. They had planned to just leave for the day. The mere threat of rain and they don't show up. Today it's 9:30 no sight of them. We are on week 18 at this point. The electrician today has stated he's not getting paid for jobs he's completed. The crew won't "finish" them so Tim isn't paying the others that do work. The delays are inexcusable and the excuses they give for things are unbelievable. I will update when we actually get our porch finished. I'm expecting another 8 weeks at this point.

Hired Tim Brock to build a deck, a roof over the deck, a pergola, and a sidewalk. Wrote a 50% deposit check in December. Since then, it has been a rollercoaster ride of trying to get a hold of this company. From December, after months and months of them telling me we would start "next week", the deck was finally built in early May. This deck was to have an 8,000 pound hot tub on it. This was discussed with them for 5 months. The deck was built, and after, the subcontractor used by Tim Brock told us that we "should be careful with the deck". After assurances the deck was solid and safe from Tim (because of the comment), I called the codes dept to find out the deck had failed inspection miserably. That was 10 weeks ago. Again, 10 more weeks of "we'll get back on it next week", and no additional work has been performed. I fired Brock Enclosures on 7/19/13, about 7 months after we signed the contract, 5 months after they did a small portion of the project, which needs to be re-done, and 10 weeks after I was promised work would continue. Now I have HIS subcontractors calling and telling me he owes them money. He took a $9000 deposit and did $4500 worth of work (as per his quote), most of it which needs to be redone. DO NOT DO BUSINESS WITH HIM!!!

Our project with Brock Enclosures hasn?t been finished yet. I will try to keep this to the facts and let the facts speak for themselves. I will update this review when the project is finished. September 10, 2012: Sign contract for 12x20 concrete deck with brick perimeter, construction of a 12x8 wood deck, installation of underground fiberglass storm shelter (provided by client). Give estimator, Jameson, check for half of the cost of the project, $5,500.00. Jameson gives me his phone number and assures me that I can call him with any questions. I am told I will be put on the calendar in 6 to 8 weeks. In the ensuing weeks and months, I contact owner the owner, Tim and the estimator, Jameson, about schedule for work. Tim calls me back, but Jameson does not. In December 2012, I am put into contact with Brock Enclosure?s employee or subcontractor. Delays, some due to weather. February, 2013: I leave voice mail messages to Tim and/or text or call the subcontractor several times a week. When I call or text the subcontractor, he often promises to come the next day. Usually he does not. Sometimes he texts me to tell me he is sorry for not making it, sometimes he does not. I speak with Tim about the subcontractor overpromising, not showing up, and not communicating consistently, and Tim tells me he will talk to Mike. March 16, 2013: concrete finally poured and stamped with pattern. In next few weeks, brick trim is finished. April 8, 2013: Concrete waiting for removal of excess antiquing, cutting of control joints, and sealing. Backhoe is used to dig and place fiberglass storm shelter. Subcontractor says he will come tomorrow. April 9-10, 2013: Mike does not come these days. April 11, 2013: Seven months and one day after signing contract and delivering 50 percent down payment. Large spring storm fills hole with water, with fiberglass shelter floating in place (see image). I will update this review after the project is finished.

Terrible experience..will never use them again.

The representative from Brock was very thorough and professional during his work up of an estimate. He took his time and answered all of our questions. The estimate came in higher than expected, but considerably lower than 2 others. We are looking at ways to reduce the estimate so we can hopefully move forward.

Tim installed an awesome patio cover and a pergola on our existing patio. Their communication was excellent as well as their construction crew. In the shark filled waters of the "home improvement" business, I definitely recommend Brock Enclosures to all my friends.