Safe-Dry Carpet Cleaning of Spring Hill

******* AWESOME!! Chase was a pleasure to deal with and did a fantastic job!!

Chase was amazing and very accommodating. His knowledge of the products and advice were beyond the professional expectations I had. Will definitely hire for more services.

He’s was very professional, easy to work with, and worked very hard.

Associate called ahead of time and arrived early. Cleaned both rugs very quickly and was very nice! Would hire again in the future.

We found this company via a Groupon. They showed up a couple hours late. I had to ask the technician to clean up some of the mess he made on our stairs with his carpet buffer (it was pretty bad, and he was just going to leave it). Now, two months later, our carpets look awful - very dirty and grungy. I usually have my carpet cleaned every 6-9 months. They are dirtier after two months than they usually are after nine months. We have not had more traffic and dirt than usual.

My wife wanted the carpets cleaned for the holidays ? When some coupons arrived in the mail she picked Safe-Dry whole house cleaning for 164.69. Since most of the house is not carpet we had about 950 Sq. Ft. of carpet ? You would think this would be pretty average amount of carpet for a house. Basically they were advertising a flat rate for a house. My wife keeps a spotless house and vacuums the carpets several times a week. She calls the company and tells them she has a coupon ? they said they would come out and give her an estimate ? This is where the scam begins. Technician comes out measure the carpet and some area rugs which come in at about 950 Sq. Ft. and absolutely tells her how dirty the carpets are. When she ask about the coupon -- he tells her that the basic whole house is based on a 600 Sq. Ft. and try to sell her a $600.00 plus deal ? she told him no ? so he comes ? up with a $385.00 deal of a life time. (My wife has not concept of how much area 600 Sq. Ft. looks like) My wife tried to call me at work; however I was unavailable ? Once I was able to call back he had convinced her then pressured her into the $385.00 price. He was already done by the time I called. Once I got home my wife was still believing that 950 Sq. Ft. was a lot of carpet until I showed her another competitor?s coupon with a $168.00 for six rooms and clearly stated that 250 Sq. Ft. was their room size. Quick math for $168.00 I could have had 1500 Sq. Ft. of carpet cleaned. This person scammed my wife took and they failed to honor their coupon. We had other thins done -- nothing to double the price. Their coupon is a scam (unless you live in a doll house) since they are taking a flat whole house rate and converting it into a $0.275 Sq. ft. rate which they said is their normal rate. Of course their Invioce is from an out-of-state company

Sought company over $69.00 coupon. Once technician arrived, they stated that the square footage was ineligible. After agreeing to pay the extra along with the deodorizer and deep clean with Microban. The technician wanted to sell an $800.00 ultimate package but said he would throw it all in and mark it as a deep clean thus bringing the cost to $300.00. The technician did not vacuum carpets before cleaning stating that it would take too much time. The technician ripped our carpet at the seam with his buffer machine. My wife had to provide him with trash bags to remove spent buffing pads from our home. Upon further review of the carpet in the three bedrooms they treated, we found them to be saturated with liquid. We waited for the carpets to dry only to find that all stains were obvious and new ones had appeared. We contacted the place of business around 8:34am 5/7/2915. All they would do is send another technician out. At 12:00pm 5/7/2015 my wife and mother-in-law stopped by the office to show the manager pictures and ask for them to honor the money back guarantee. He stated he would contact her in an hour and come look at the carpets, but he was not the owner and it was not his money. He did not show up until 2:20pm. Upon entering the house and looking at the carpets, he acknowledged his technician did not vacuum the carpet as per protocol and part of the services rendered. He continued to state that the technician did not utilize enough pads to remove their solution from the carpet, and that the work was unacceptable. My wife stated that the only resolution she could come to due to the remaining solution in the carpet and the now sticky texture of the carpeting was to honor the 100% money back guarantee. At this point the manager, Tommy, became irate and my mother-in-law asked for clarification as to why he could only offer $50.00 and be done with the situation. He then proceeded to throw up his hands and threaten to leave stating that he did not have to deal with them. My mother-in-law offered to leave so that there could be some sort of resolution offered. At this point, she contacted me to bring me up to speed as to what was happening. Tommy proceeded to tell my wife that there was nothing he could do for her other than send a technician out, that she had signed that I was happy, and that he did not give a s*** as to whether the carpets were wet when she signed or not. She stated there was a 14 day guarantee on their work, and there was no option but to honor the money back guarantee due to the condition the carpets were left in. Tommy refused to honor the guarantee and then proceeded to tell her that my mother-in-law had no business opening her d*** mouth because she did not have a horse in this race. He accused my wife of, "Jacking Up {his} words." At this point my wife began to cry and that this was her Mother's Day present and that her whole house being in the living room and dining room with her child sleeping on the couch was less than ideal. He stated that it would be an inconvenience to get his technician out today, and that it was her only option. He apologized for screaming and yelling by stating, "I am a Southern raised boy and testosterone driven." At that point, my wife was just glad to see him leave. Upon finding this out, I contacted the office looking to speak to whomever was Tommy's boss. I was told this would be Chaz and he would contact me. Two or so hours later I contacted again only to be told that he had left after being told I wished to speak with him. I left my cell phone number while the lady on the phone proceeded to give me attitude as though we had done something wrong. I would never treat anyone the way my wife and mother-in-law were treated. I am appalled at the fact this was allowed to happen. All we wanted was for them to honor their guarantee and be done.

The technicians quoted us $2800 to clean our carpets and then used bait and switch tactics to confuse us into having $1600 of work done on our carpets. We are sick that we ever let these people into our home. We are now dealing with being turned over to a collection agency instead of honoring their money back guarantee. This has been a nightmare for us.

Cleaning satisfactory pricing initially way too high service provider not up to speed on correct pricing.

The telemarketer made an initial phone call during the week of June 10, 2013. She stated that the rooms would be $25-$30 per room. Since I have children and pets, I had specifically asked if there was an additional charge for deep cleaning. Since I had been previously quoted by other companies, I was aware that there are sometimes additional charges for deep cleaning. The telemarketer specifically stated there would be no extra charge. All rooms are $25-$30 a room. The initial carpet cleaning was scheduled for Wednesday, June 19, 2013. However, a representative arrived on Tuesday, June 18, 2013. I told him that I was on my way out the door and was not expecting him until the next day. To which he responded, he would come in and perform the job and lock up on his way out. I refused and asked for a reschedule. On Tuesday, June 25,2013, at 11:15am, the technician arrived began explaining the different package levels of cleaning. I explained that this is not what I had been told. I placed the first call at approximately 11:20am. I spoke with a male secretary who said his supervisor would call me back. At 11:27, I received a call back from the secretary stating that his supervisor was in meetings all day until between 3 and 4 pm. I asked him to have his supervisor call me because I needed to get the price of this cleaning straightened out. Reese then stated, “Let’s just forget about all this and move on with the cleaning. All of that is in the past.” So, I agreed to proceed with the cleaning. Unfortunately, I realized that my bedroom had not been cleaned as well as the rooms downstairs. He was also packing up his equipment when I asked if he would do the stairs. He then spent 5 minutes cleaning the stairs. Before I signed the contract saying that I was satisfied, I decided to inspect the stairs. They were still dirty. Reese then stated, “We don’t have the tools to do the side of the stairs only the tops. Most homes don’t have carpet on the fronts of the stairs only the tops.” I said, “You have got to be kidding me. You are only cleaning the tops?” I could tell he was angered at this point. I told him that I wanted to speak with a supervisor. He said that information was confidential. I said, “Then, where is the office?” He also said, “That is confidential.” I said that I could look it up on the internet, he told me to “go ahead but give me the check.” I told him “These business tactics are unfair. You quote one price over the phone, there is no one to speak with regarding a complaint, and now you only clean the top of the stairs.” He responded, “We may do things unethical, but I love my company. We are certified by the Better Business Bureau. You are the first one to complain.” I told him “ Things would go much more smoothly for you in the future if you would just be honest.” I gave him the check so that he would leave. 9 calls were made before speaking with the supervisor The initial quote was ½ of the actual pricing In June 2013, Stanley Steamer and Sears say a standard room is $300 sq ft. Our rooms did not exceed 225 square feet, 157 sq feet was actually cleaned. We were told our rooms were double the "normal size" There is no national “standard size room” as defined by the 2006 IRC- International Residential Code There is no certification by the IICRC- Institute of Inspection Cleaning and Restoration Certification as June 2013 Not certified by the Better Business Bureau as June 2013 There is already one complaint on file with the Spring Hill location and 9 complaints in the Alabama location- as of June 2013 Did not apply carpet protectant- so could not possibly charge for deep clean or ultimate package Website states- cleaned to your satisfaction or its free as of June 2013 End result: We did some internet research about the company. We found out the supervisor is married to the "office manager." They run the business out of their home. The supervisor is the brother-in-law of the technician. The supervisor's in-laws own the franchise in Alabama. Based on a complaint filed with the Better Business Bureau, the guarantee of satisfaction or its free is valid once the business owners determine if you will receive a refund. Once we had this information and relayed it to Safe Dry, we finally received a call back from the supervisor. After speaking with the supervisor, he was professional and agreed to charge us $0.00 for services. . Basically, you should inform yourself. Ask what "standard size room" dimensions are. Ask about extra charges for "deep cleaning." If it sounds to good to be true, it probably is. Get every quote in writing BEFORE they start working. Carpet cleaning companies are notorious for bait and switch schemes. There have been reports of them around the Nashville area. Consider paying the amount reputable companies charge who have great ratings with the BBB. It will be worth the time and money

We had a rental property cleaned that we thought for sure we were going to have to have the carpet replaced in. Safe-Dry did a great job and we shouldn't have to replace the carpets for a couple of years now.