Personal Touch Ceramic Tile LLC

I would have given James a 5 star because he and his team were nothing short of amazing and reliable until the end. I gave this review a 1 because Jim (James) did Not finish the job and simply will not return my calls or texts after many times telling me he will come next week or next Tuesday or next Sat and never showing up or communicating with me.

Jim was great. he was on time, kept the work clean after each day. on our first consultation he helped to advise us on ways to make it even better.

We really enjoyed the experience with Jim and his crew. I have done a number of tile remodels in another state and have sone experience with this process. Jim really knows what he is doing and responded to my nit-picky concerns with interest and patience. We transformed a tub/shower alcove into a beautiful walk-in shower with a new bathroom floor. Our kitchen went from dark and drab to light and elegant. Every T was crossed and nothing left undone, all with a smile. Thanks, Jim!

I called the number provided by Angie's List and the message said the number I dialed was not receiving calls. I emailed through Angie's List and no response. I emailed twice through their website no response. Completely unprofessional.

Jim was an easy guy to work with. Professional on time. He gave me design advise and answered all my questions. Jim sent an artist out to do the tile work. He done a excellent job and clean up was awesome. I'm looking forward to PersonalTouch remodeling two bathrooms in the near future. Look no further. You want regret it.

This was one of the best experience we have had with a contractor coming into our home to do a repair/renovation.

Project had to be completely redone and still not happy with end results. Major uneven tile

Excellent. We've hired Jim in the past and would hire him again.

The work was great and he scheduled us quickly as we were selling our home. The only negative was when we asked him to change out one of the tiles after the work was done as it didn't match the others. He said he would but never called.

Personal Touch did a wonderful job with the installation for my fireplace. Jim was even gracious enough to work with me on a tight timeline, which is very appreciated. The material was labor & time intensive and not the easiest of installs. It however, was very well executed. Jim and Santana were a pleasure to work with, especially when I had questions or concerns as to what would be the end result. They very much had it under control, and explained everything very well. When a very minor issue revealed itself, Jim was responsive in fixing it. I had no concerns with them being in my home when I wasn't there. That was immensely helpful to me, as was the level of neatness and clean up. I would definitely hire again, and look forward to Personal Touch doing my future tile projects.

Absolutely everything went very smoothly. The owner of Personal Touch Tile was always available to address any concerns or changes that I needed to make, and that meant a lot considering my horrible experience with the previous contractor. He was very upfront about what to expect as far as the demolition process and the time frame for the reinstallation. No hidden fees or charges. I plan on using this company again and I would highly recommend them to anyone.

Reasonable price, installed on time (even earlier than expected) and very professional. Jim, the owner, professionally suggested some better ideas in of the layout of the tile. We are so glad we listened. The floors look gorgeous and the house looks bigger now. The same with the grout, he suggested a color--it looks great with the tile and it even ties the kitchen tile with the living room tile. Amazing work! We are very pleased with the installation. We definitely recommend and will use again for floor installation in other rooms in the future.

The work was highly satisfactory. . I actually chose this contractor as a result of reading one of his very few negative reviews, the one written 8/20/14. I concluded from his very long reply that he must have determination and pride in his work – no one otherwise would put that much effort into rebuttal of the rambling criticism. I was not wrong in my inference. The initial diagnostic work regarding why I was having repeated problems with the porch was more thorough and accurate than that I had gotten from other contractors, who seemed to be guessing. I was told what would be required hopefully to prevent recurrence, and what would be done to remedy the underlying condition to the extent possible. There was never an unrealistic promise that the solution would be foolproof. No hard selling or over confidence. The price was fair, reasonable, and as originally quoted, even with several additional small tasks added. A general contractor friend said thatI likely would not get anyone else who was competent to do the work for less. The work was very well done. The schedule for beginning work adhered to and appearances over the 3 to 4 visits required were timely. Jim, the owner, was engaging and easy to communicate with. I would highly recommend this company.

I found some ceramic tile that looks like marble that I liked at a tile store that James recommended. He also has an arrangement with a local glass store, Genesis Glass, so I was able to get a very nice custom shower door for $750. What took me by surprise was the cost of the shower hardware. I had decided on a nickel finish, which is more expensive. that is because I had put up for years with a valve that was very hard to adjust: just a nudge would change it from cool to scalding.So I wanted a valve with two levers: one to control the temperature and one to control the volume. I led me to select a thermostatic control valve instead of the less expensive balanced flow design, which was also more expensive. Finally, I wanted to replace my old shower head with a rainhead and handheld shower heads. James explained to me that he isn't a plumbing contractor so he can't get plumbing hardware at a discount, so I was on my own. I went to Fergusons, which has a good selection of hardware on display. I was intending to get Kohler fittings, but it turned out the price was too high: $2,800. I talked to some friends who had the kind of two-lever control that I was looking for and they checked and found that it was Grohe. When I checked with Ferguson, I found out I could get Grohe hardware for $1,800. However, it turned out there was a downside to this decision: When the order was submitted, it came back with delivery times ranging from two weeks to a month! Working with the sales woman at Fergusons, I was able to reduce that time by making some alternative selections from Grohe equipment that was already in the Ferguson system. Fortunately, the valve was delivered promptly so James could do the tiling and hook the new valve up with my old shower head temporarily and I had to rig a temporary show curtain for several days until the new shower door was installed. When the job was finally done, I was completely satisfied with the result. The tile is laid beautifully (James is a real artist). The shower door is well built and extremely good looking. The rain and handheld shower heads are a major improvement on my old setup and I can adjust the water temperature and volume exactly as I want them! Arguably, the only drawback is that I'm spending more time in the shower! I'm certain you can get tiling work done less expensively but the quality of James' work is worth paying a little extra. When I can afford it, I intend to have him come back a redo the rest of the master bathroom to bring it up to the same quality as the new shower.

Contacted James via Angies and he replied immediately, was able to give us an estimate based on the size of tile area and a photo (VERY CONVENIENT), hired him to do the work and we couldn't be happier. He accommodated our tight schedule of tiling immediately after new countertops went in and prior to appliance installation. Job was a subway tile backsplash wall in kitchen. Will post photos when kitchen is completed. Highly recommend this company.

James and his crew did a fantastic job. It all took some time, partially because he is in Spring Hill, and we are in Mount Juliet, but there was also a great deal to do. We did have one problem with one bathroom where they tried a new type of epoxy without us knowing and it didn't set properly, but they were able to fix it later. I was very pleased with the work and that they had some plumbing knowledge. They did some tricky things that another tile company wouldn't do when we contacted them for an estimate. Our water heater room is a closet that was carpeted by the builder, which seemed ludicrous to me when water may be involved. James was able to take out the old water heater, install tile in the room and then install a new water heater I bought. That was a godsend for us. He also took out an old fiberglass upright shower unit and replace it with a very nice tiled shower with a glass door. He subcontracted out the glass door production, but he installed it. He also took out a portion of the wall at the top of the shower to give us better air flow to the shower. Finally, he also covered up a wooden air return with tile that another tile estimator would not do. In all Personal Touch Ceramic tile did an amazing job for us and took on projects that other tile companies would not do. The house is so much nicer than it was, its almost hard to take in what a transformation the tile made. I am a very happy customer of theirs and I would hire them again anytime.

For 3 weeks he could not give us a date on when he would start the job. We finally did get a date, 6/22/15. We heard nothing on this day and he did not show up to start. As of this posting, 7/6/2015, We haven't heard anything. We do not know if he still plans to do the job.

There have been numerous complications on the job. Chosen tile is very difficult to work with, walls were not plumb, etc... shower pan laid by another contractor leaked and had to be torn out & redone. I will say that Jim has been working with us to complete the project, and his tile setters have been very polite and accommodating. Verdict, however, is still out. There have been more delays, which has been disappointing, but its my hope that Jim's 'personal touch' will deliver on his promises. He promised me to return next week to complete guest shower 100% and confer on how best to complete the master.

Jim and his crew did excellent work for my master bath, kitchen and fireplace. He was extremely responsive both while the work was being done and then when I needed some adjustments made afterwards. The craftsmanship demonstrated on all of the work was absolutely awesome. Highly recommend.

These guys are the real deal. Excellent response time and the quality was awesome. I would highly recommend and will use them again in the future.

We looked at several tile installers, and all were so high priced. We already had the tile and grout and just needed it installed. Jim gave us a much more reasonable quote than anyone else and did great work. Would use him again if we ever had tile to install.

James is truly a master at his craft. He a very reliable and his charges are very reasonable. We were so happy with his work in our kitchen that we had him back to do a very large job on our outdoor area. He is a perfectionist at his work...even setup the tiles matching the texture and the hue variations prior to setting them. He returned several times of his own accord to correct things that were only noticeable to him and again after several weeks to seal the grout. I would trust his expertise with the smallest or largest of tile jobs and would never consider using anyone else. We are so glad we found him!!

The shower pan test was fine. I knew the cost upfront. The replacement caulk was done very poorly. In fact we ave more water coming out from under the shower door than before. I called him to let him know that we would like for him to redo the caulking with caulk that matched better than what was used and to seal the leak. I have not heard back from him.

I would like to commend and recommend Jim at Personal Touch for the work that he and his crew completed in my basement. They were very friendly and professional. Their work is outstanding and I would recommend them to anyone needing tile work done.

Not Well! As part of the estimate I paid to have appliances moved. Keep that in mind. Day one: James sent his son, Zach and another worker, John over to remove quarter round, cut down door jambs and install durock (a type of hardy board). During this process John was sure that the refrigerator could not be moved without removing the island. I assured him that the island was in place when the refrigerator was delivered, but he insisted that there was no way. So my husband and I had to pull it out to show him that it would in fact clear the island. Once we got it out in the open for them, they used a furniture mover to pull it out of their way. In the process of doing so, they put four very visible indentions on the side of the refrigerator because they did not use anything to cushion or prevent it from coming in contact with the furniture mover. I pointed this out to Zach immediately and he said that he was going to let James know. Apparently he did not do that. Later in the day, they had worked around to where the stove was located. John refused to move the stove because it was gas and he does not mess with gas, so I had to have my son come over to disconnect the gas line and move the stove into the living room. At this point I was really starting to get anxious because they still had to move the very heavy front load washer and dryer. But we will come back to that. Day two: James starts laying the tiles. At this time I point that I think the door jambs may have been cut too short. James says that it happens sometimes due to the variations in the saw and the floor but assures me that finished product will look fine. Day three: James is supposed to be here at 9:00, but does not show up until well after noon. He finishes laying the tile, except under the washer/dryer which will have to be done on Monday. Day four: Zach and John return to grout the floor and put the remainder of the tile down under the washer/dryer. I have the pedestals under the washer/dryer. I have explained to them that it has to be moved as a unit because of the way that it was put together upon delivery. I know this because one of the units had to be replaced shortly after delivery and they were unable to get them apart at that time and I am sure that nothing has changed since then. Even after I tell them this, they were going to try to separate the appliance from the pedestals! I had to get a little more stern with them before they decided that they would move them in tandem. Now we move on to the grouting...which I should tell you that I was charged $57.25 per bag for three bags of this power grout that is supposed to be the best of the best, but is very hard to work with. Well let me just tell you, that grout was everywhere! It was on my baseboards, cabinets and walls. I cleaned for three days after they left trying to get that off of all surfaces. James comes over to get his payment, I tell him that the work is not done yet and I will pay upon completion. So he decides to stick around and help out to move the process along. During this time I again point out that the door jambs look terrible. He says he will put caulk down to cover any imperfections. It looked hideous! I was not happy. Day five: Upon further inspection of the tile and grout and caulk, my husband and I called James to let him know that we were unhappy. He makes arrangements to come over and talk to us about our concerns. When he came over and I tried to explain to him that the door jambs were a major concern and told him that I would like for them to be fixed, he said "The only way to do that is to replace them and I am NOT going to do that" I then pointed out a few other things to which he replied "Oh so now we are going to have a punch list!" at this point I ask my husband to take him outside to talk because things were heading south. I called one of my neighbors over to be an unbiased third party and invited James back in. When the neighbor told him that it looked like crap too, he decided to talk a little more reasonably. He agreed that some of the cuts were bad and that he would come over and remove all the caulk and replace the tiles that were just bad cuts. There was at least one tile that was not even slid under the door jambs that had been but too short! I did have two other tile installers come over and they both pointed out several things that were done incorrectly that I would have never known. They both also let me know that the expensive power grout was absolute overkill and were not sure that there was even a difference if we would have used regular grout with the power boost. James did come back and remove all the caulk and replace one tile. He put some kind of filler in the chips that had been made to all the door trim and baseboards and left us a sanding block to sand off the excess. I ended up having to hire a painter to come in and repair all that and re-paint which cost me an additional $237. I am now fighting with his insurance company about the refrigerator replacement or compensation for repairs. I would also like to point out that on the day that he came to do the repairs he told us that he was going to try to get his insurance company to replace our refrigerator with a new one and ask us to sign a paper stating that he could have our damaged one so that he could sell it on craigslist and recoup some his deductible. My husband, myself and a friend were all here and heard this. I am so glad that it was not just my word against his in this case. In retrospect, I wish I would have gone through Lowes or Home Depot because both are large companies and they would have stood behind their sub-contractors work and made it right.