Elite Solutions

Steve was to either do the remodel himself or when he was unable to complete, he would sub-contract with other companies to complete a portion of the remodel. He removed the old floor and laid new tile floor doing a really excellent job. He removed the old jacuzzi tub; sub-contracted with a local plumbing company to install the new tub and required plumbing for new shower; removed the old double sinks and wooden cabinets, and installed new individual sinks/cabinets we purchased. He was to have installed new medicine cabinets we purchased, AFTER removing the old ones, but NEVER started that or completed. He was to have repainted the entire bathroom, along with finishing out the wall that was behind the cabinet/sinks - they would have to be caulked, filled in and finished to accommodate the new medicine cabinets and paint job. He was to finish the wall separating the bathtub from the (double headed) shower stall, install the floor for the stall, TILE the shower stall to match the tile on the floor (we purchased the tile for the shower stall and as you can see from pictures, the shower has NOT been completed - the tiles are sitting in the stall for use in that project). Steve experienced trouble with the sub-contractor he wanted to handle the tiling of the shower stall and in fact wound up firing him. He continued to have difficulty in locating a good "tile man" to work on the shower stall and this is when we started having difficulties in getting him to return our phone calls. As it turned out, my husband located an excellent "tile man" in Somerville and Steve met with him to 'determine if he knows what he's doing and can be trusted to do a good job'. The tile man was fully capable of handling the work required but by now it appeared to us that Steve had misjudged just how much this project was going to cost and had (probably) run out of money and simply couldn't afford to pay the tile man, yet was unable to complete the tile work himself. Even with us buying all of the plumbing fixtures, hardware and tiles, we were into the Third Portion of the project -- and had completed payment for this entire project at this time -- Steve had apparently run out of money and did NOT contact the tile guy to let him know when to come out and start tiling our shower stall. Upon completion of that portion, he was then to have contacted the plumbing company to complete plumbing the shower stall (with fixtures and hardware we had previously purchased), then finished the wall next to tub as well as the other walls in the bathroom; then hang the medicine (2) cabinets we had purchased. We were going to have another contractor handle the light fixtures (we had also purchased) over the medicine cabinets. But Steve not only did NOT contact, nor contract with the tile man to complete the shower stall, he took longer and longer to even ANSWER my husband's telephone calls! He'd speak with my husband and say he would call him back as soon as he finished some personal business; one time it was his son's health issues requiring a visit to the doctor, another time it was his nephew's health issues requiring his presence and support at the hospital, one time it was problems with one or more horses he and his family ride, he even went on vacation with his family leaving our bathroom incomplete and useless except for the toilet and sinks! As you can see, the delays became somewhat complicated depending on if Steve even bothered to answer my husband's calls. He eventually stopped returning the calls at all and in fact has not spoken with my husband now for almost 10 months and of course has not returned ANY PORTION of the Third Installment (Final Payment) for completed work. He just took the money and walked off without ANY further contact or attempt to complete the remodel on our bathroom!