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Allen's Air Care Inc

Heating and Air Conditioning

About us

Allen's Air Care, Inc., is a locally owned and operated business serving Rutherford County and surrounding counties since 1992. We service and repair all major brands of heating and air equipment. Each year we are voted one of Rutherford County's Favorite Heating and Air companies by the readers of the Daily News Journal in their reader's choice award, The Ruthies. For excellent service at a fair price, call Allen's Air Care at 615-459-2424. Emergency service is available 24 hours a day, 7 days per week.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

*Free estimates on replacements only. *Diagnostic fee charged for repairs. *Service all brands of HVAC units. *Residential and light commercial heating and air service and installation, whole house air cleaners, gas and electric certified. *Financing available to qualified buyers for installation only, not repairs.

Services we don't offer

air duct cleaning, window units

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.860 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
2%
3
0%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 60 reviews

Robbie and kathy C.
02/2021
5.0
heating & air conditioning/hvac
  + -1 more
Great. They were so nice and thorough. I highly recommend them
Description of Work: Repair furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional

Vivian R.
10/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
EXCELLENT SERVICE! Craig was professional, polite and answered all my questions. Highly recommended!
Description of Work: Routine maintenance on my HVAC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional.

Richard T.
10/2020
5.0
air duct cleaning
  + -1 more
A fantastic was done by all personnel
Description of Work: Replace A/C Duct work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional.

Heidi H.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
I am very pleased with the work Allen Air Care provided. The team arrived on time. They were professional and quiet. All the work was explained to me. For the first time ever the issue of hot spots and cold spots was discussed. I needed to have two dampers installed into the ductwork. My bedroom, which has always been the warmest room in my house is now the coolest! I couldn't be happier! The unit is incredibly quiet and efficient. I highly recommend Allen Air Care. Their work is excellent.
Description of Work: I needed a new heat pump installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional.

Elliott H.
06/2019
5.0
heating & air conditioning/hvac
  + -1 more
I called the operator and discussed the service call. I put my tenant in touch with the operator, the work was scheduled, and I was called when the repair was suggested. Everything went well and my tenants are happy. It was also a painful lesson in educating my tenants to change the filter!
Description of Work: My tenant called and requested hvac service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional.

Don T.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went smoothly. Everyone showed up when they said the would, the installation is clean with good attention to detail. The salesman was knowledgeable and patient, didn't try to up sale me and answered questions accurately. Allen's did the legwork for getting the energy star rebates from the utility company which was unexpected and appreciated. I went with a system with a two speed compressor which cost more but because the AC runs longer, the humidity is lower and my house is much more comfortable. They matched my best quote for comparable equipment.
Description of Work: Replaced heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,200

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your positive review! :) We appreciate your business and trusting us as your HVAC professional.

Alan B.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
I will only use Allen’s Air Car from now on.
Description of Work: Air duct repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Allen's Air Care Inc
Thank you so very much for taking the time to provide us with your kind review! :) We appreciate your business and trusting us as your HVAC professional.

Gerald D.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Obtained several estimates and Allen's Air Care was the best price for the equipment installed and other services needed. Mr. Steve Kirk was very professional and I never felt pressured into purchasing his equipment. Once I decided on Allen's they installed my new unit in a timely, professional, and caring manner. The installation foreman, Charlie was great as well as the entire installation crew. Very pleased with everything they did. Would definitely recommend them to anyone needing their services.
Description of Work: Needed complete replacement of 18 year old HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,784

Response from Allen's Air Care Inc
Thank you for your kind words Mr. [Member Name Removed]! We appreciate your business and trusting us as your HVAC professional.

David D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic! Craig, our service tech, was extremely thorough with the entire process.
Description of Work: Annual inspection and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Allen's Air Care Inc
Thank you for your kind words and your business!

Chad B.
10/2017
2.0
heating & air conditioning/hvac
  + -1 more
My review isn't about the technician that showed up at my home (who was on time) as it is about the office staff and the customer service. I called scheduling a fall tune up and maintenance, and specifically asked about our tank-less water heater and if it would be part of the service. I would not have scheduled service with them if they couldn't have serviced the tank-less heater, but they said they could, so I set the appointment. The technician showed up and cleaned everything except the water heater and then when I called about it the office staff said my conversation never happened and offered to send someone back out for additional money.
Description of Work: Fall service of HVAC units and tank-less water heater.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$400

Response from Allen's Air Care Inc
Mr. [Member Name Removed], Allen's Air Care has been striving to meet our customer's expectations and to deliver what we promise for 25 years however, it appears we have not met your expectations in this situation. To review, we originally emailed a quote to your wife on October 12th stating the price was $149 per unit for the year for a total of $298 to perform the fall and spring services, and there was no mention of an annual hot water heater service in the email. You called us on October 17th to schedule the service. We serviced both of your HVAC units and were going to service them again in the spring and we charged you $129 per unit for a total of $258, not the quoted $298 or the $400 that you reference. There was a miscommunication along the way about your hot water heater and we offered to add that service at our standard rate of $100. Since we do not have the same recollection about the hot water heater service and the associated charge, we are going to credit you for half of the Maintenance Agreement so you can retain another company for your hot water heater and your spring HVAC service. Best Regards, AAC.

Denise D.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. Everything was done that was quoted. The work was done professionally and on time. We got quotes from 3 companies and this company was the best in all categories.
Description of Work: Purchase and install new HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Response from Allen's Air Care Inc
Thank you for your kind words and for your business Ms. [Member Name Removed]!

Corbin S.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
New customer. Called early in the morning and the tech had the unit repaired before I got home from work in the early afternoon.
Description of Work: Motor on the A/C went out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Allen's Air Care Inc
Thank you Mr. [Member Name Removed]; we appreciate your review and your business very much!

Michael B.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
They have always been really good. My interaction with them is good. It has been very good. They are very professional.
Description of Work: They come out for routine maintenance checks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Allen's Air Care Inc
Thank you! We appreciate your business very much.

Brada C.
01/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Jeck was on time explained what was being served, very polite.
Description of Work: Semi yearly checkup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Response from Allen's Air Care Inc
Thank you!

Robin R.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Brian was courteous, did a great job and was very friendly.
Description of Work: Annual service check up for fall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Allen's Air Care Inc
Thank you!

Linda C.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Service man called while en route to confirm time. Was very efficient - got the job done and left.
Description of Work: Serviced two furnaces for fall maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Allen's Air Care Inc
Thank you!

Tom N.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were on time, professional and friendly.
Description of Work: Annual inspection and servicing of 2 central heating systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Allen's Air Care Inc
Thank you!

Mary C.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
The serviceman checked the thermostat, cleaned the coils, checked amps and voltage on the sir conditioning unit.
Description of Work: Service contractor performed maintenance for the Summer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Allen's Air Care Inc
Thank you!

Robert S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Allen Air care was on time, performed his job and advised me what he did and that every thing was in excellent working order.
Description of Work: Tuned up A/C & heat pump. inspected unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,900

Michael B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Service tech called to say he was on his way, came in to drop temp to get unit on, went outside and did his job, came back in and checked the thermostat, I signed the paperwork and he left.
Description of Work: Yearly spring service on unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Richard W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Brian cleaned the outside heat pump, checked the Freon, checked the inside unit and gave me a report and good condition of the units.
Description of Work: Spring tune up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Thomas R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Rocky was very professional. He arrived on time and thoroughly checked and cleaned our AC unit. We have been using Allen's Air Care for 4 years and have been very pleased with their services.
Description of Work: HVAC service contract (yearly)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$129

Lorraine S.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and explains all work. Timely. Have used them for ten years, always pleased.
Description of Work: Service performed on unit. Addressed repair issue that was perfected; installed new port.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Evelyn W.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
The check-up went well and I had no problems. I would never call anyone else, because they have been so reliable.
Description of Work: They did a checkup on my unit which they do twice a year. They always are always ready to come out if I have a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LInda A.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract for the winter and spring inspections. They replace a part when they came for the winter inspection and did not cost very much. I have been using them since 2005.
Description of Work: Not sure of the date. They did their inspection of the unit and may sure they it was okay for the winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

104 Main St, Smyrna, TN 37167

http://allensaircare.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Allen's Air Care Inc is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Allen's Air Care Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Allen's Air Care Inc offers free project estimates.
No, Allen's Air Care Inc does not offer eco-friendly accreditations.
No, Allen's Air Care Inc does not offer a senior discount.
Yes, Allen's Air Care Inc offers emergency services.
Yes, Allen's Air Care Inc offers warranties.
Allen's Air Care Inc offers the following services: *Free estimates on replacements only. *Diagnostic fee charged for repairs. *Service all brands of HVAC units. *Residential and light commercial heating and air service and installation, whole house air cleaners, gas and electric certified. *Financing available to qualified buyers for installation only, not repairs.
air duct cleaning, window units

Contact information

104 Main St, Smyrna, TN 37167

http://allensaircare.com

Service hours

Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM