Dyon Construction

Dyon Construction was hired to stain and seal the concrete floors throughout my 1100 square foot home. The agreed upon cost was $6600, which I paid in full before the work was begun. The workers did arrive promptly and completed the job within the identified time frame. However, I discovered multiple issues with the finished product. Debris was sealed into the floor, sealer had pooled and bubbled in several spots, a closet floor was not completely stained and sealed, and a door and walls were sprayed with the stain. I reported the issue to Bianca Dyon, who came to review the finished product. Ms. Dyon did not fully acknowledge the problems, but said it looked "pretty good" to her. She did agree that the workers should have done a better job of protecting the walls, but she did not offer to correct this issue in any way. After I persisted, she agreed to buff the sealer off the floors and reseal them, which meant that my family and I needed to move out of the home a second time so the work could be done. Additionally, I needed to hire movers and a storage pod because the entire house had to be emptied for the work to be done. Eventually Ms. Dyon connected me to her insurance carrier to file a claim for the damage done to my walls, but this was only after I asked her a second time how she planned to resolve this issue. I asked Ms. Dyon to reimburse me for the hotel, movers and storage pod for the second round of work, which would not have been necessary if the job had been done correctly the first time. Ms. Dyon did not respond to my email, so I called her to follow-up. At this time, Ms. Dyon said that she didn't know if she could reimburse for those costs because she had "already paid a deductible because of the insurance claim" for my wall damage, which should in no way relieve her of responsibility for the other issues. I do not have an unrealistic expectation that work will always be done perfectly. However, I do have an expectation that a business owner will take responsibility for the quality of work that is done and that they will correct any issues that arise from that work. I also feel that it is a business's responsibility to cover additional expenses that arise from the work they do for a client. Had Ms. Dyon accepted responsibility for the poor quality of work rather than trying to convince me that there were no problems and had she willingly accepted responsibility for the additional financial expenses that were incurred due to her business's poor work, I would have been satisfied. However, I feel that she exhibited a serious lack of ethics and professionalism. I would not recommend this company to anyone, nor will I ever use her services again.