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Smoky Mountain Upholstery

Upholstering

About us

40 + Years Experience

Business highlights

30 years of trusted experience

Services we offer

All Furniture Re-Upholstery & Repair Needs. Specializing In Residential & Commercial Upholstery. Do Restaurant, Hotel/Motel Furniture, boats, RV

Amenities



Accepted payment methods

Check

Reviews

5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-6 of 6 reviews

Tammy R.
05/2015
5.0
upholstery
  + -1 more
He came and looked at the sofa to be repaired. Told me he would have to locate the handle that was broken and would replace it. Didn't hear back for weeks, but what I didn't realize was that he had been in the hospital and that caused some delays. It was my fault that I mentioned earlier that I had paid the $49.00 but looking back it was another vendor that I had paid. I apologize for my prior remarks and at that time I was frustrated but still would like to make this right. I would definitely use them again. They also stood by their word and did not charge for the part or repair even after I offered to pay it. Thank you! Tammy Rhoden
Description of Work: Repaired sofa with replacement handle and it works great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smoky Mountain Upholstery
What the customerdid not realize is that because of hospitalization, there really was a time lapse. I can only apologize for that. I have, this date, received a note from Lane Furniture Co., stating that they can order the part that is needed. Will have to find out what the customer wants to do. As to the statement that I did take her $49.00, there was NO MONEY exchanged between the customer and myself. I did try to order the part from another company only to learn that it was not the correct part for the recliner in question. I also have offered to replace the part for the customer, at no cost to her, if she could get the part. I am sorry that this has happened, but I can only do what I can do.

Karen T.
08/2014
5.0
upholstery
  + -1 more
Mr. Jeffers responded to all my emails quickly with answers to my many questions. He provided me with a quote quickly. He was so knowledgeable and prompt. He picked up the chair, made it look like new and delivered in to my house. The workmanship is amazing. He saved my grandmother's chair and made my family and I so very happy.
Description of Work: My grandmother's chair had seen better days and needed repair. Smoky Mountain Upholstery made it look new. It is now the show piece in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

PATRICIA H.
01/2014
5.0
upholstery
  + -1 more
This is the second time I used Smoky Mtn. Upholstery to do some upholstery work for me. Previously, they reupholstered a large couch for me. (See previous review) Because they were so easy to work with and did such a fantastic job, I had them do these 3 additional pieces. Once again, their work was fabulous and I love my "New" furniture. I will always call them first for any upholstery projects in the future and I will always recommend them to anybody needing upholstery work done. They are very knowledgeable as well as fun to work with. It is so nice to work with experts that enjoy their craft and operate with integrity and honesty. Thanks guys!
Description of Work: Reupholstered a chair with matching ottoman as well as another ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

PATRICIA H.
11/2013
5.0
upholstery
  + -1 more
I could not be happier! They went above and beyond to give me a truly quality piece of furniture. I was able to choose my fabric from a large selection at their shop, though I was not pressured to buy from them. I am getting ready to have them reupholster 3 more furniture pieces for me. I highly recommend them!
Description of Work: Completely recovered a large sofa. Price included upholstery fabric as well as pick-up/drop-off and labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Donald L.
12/2012
5.0
upholstery
  + -1 more
great. very good to work with!!
Description of Work: repaired sofa. they came, inspected sofa, informed me of needed repairs in detail, took sofa to their shop, repaired, returned it to my home,& gave me the details.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rick O.
09/2012
5.0
upholstery
  + -1 more
They have done two different jobs and they are excellent. The service is personal. It is excellent work. The price was definitely good.
Description of Work: I used Smoky Mountain Upholstery to redo six kitchen chairs. They have also done an antique rocker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

    Contact information

    4045 Wildcat Rd, Sevierville, TN 37862

    www.smokymountainupholstery.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing


    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Upholstering

    FAQ

    Smoky Mountain Upholstery is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    Smoky Mountain Upholstery accepts the following forms of payment: Check
    No, Smoky Mountain Upholstery does not offer free project estimates.
    Yes, Smoky Mountain Upholstery offers eco-friendly accreditations.
    No, Smoky Mountain Upholstery does not offer a senior discount.
    No, Smoky Mountain Upholstery does not offer emergency services.
    No, Smoky Mountain Upholstery does not offer warranties.
    Smoky Mountain Upholstery offers the following services: All Furniture Re-Upholstery & Repair Needs. Specializing In Residential & Commercial Upholstery. Do Restaurant, Hotel/Motel Furniture, boats, RV

    Contact information

    4045 Wildcat Rd, Sevierville, TN 37862

    www.smokymountainupholstery.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed