Brothers Cabin Staining and Painting

They did a good job. I had them stain my cabin back in 2011 and asked them to do it again this year. They are affordable and Dustin squeezed me in right away. Dustin sent me a handful of pictures on their progress and finished work. I am very happy I chose them to come back and stain my cabin again. Thanks guys!

We agreed to pay a trip charge as it was outside of their normal radius. The charge was for five days of work - they crammed the job into three days. Because they were working at dusk, spots were missed and there was a lot of overspray on our chimney. The driller bee holes were never filled in either. We were initially happy with the work if they could come out and fix the few issues that we notified them of. After contacting Dustin several times, he informed us that "I'm little more than an answering service ... I hardly make anything and I don't have any equipment or crew just a phone and a name. I simply answer the phone, talk to people, and tell them where to go. I have talked to him and sent him the emails. I am sorry that he hasn't done anything yet but the only thing I can do is stop giving him work in the future if he isn't doing his job." So frustrated, we let it go. However it has been only two years and the stain is flaking off all over our house and despite saying that he put a product called "Bee Off' that is supposed to keep driller bees away, we have more holes now than before the staining. I reached out to Dustin to see if he would honor his "satisfaction" warranty and he didn't even return the note. I have also contacted the BBB and he hasn't returned their request for a response yet either. Don't waste your money on this company - you will be sorely disappointed. I have all correspondence with them if you would like further details.

Looked good at first then within a year I noticed peeling and flaking. I contacted Dustin. He said he would send his brother out to look at the problem. His brother called me from the property (it's a vacation home) and told me he would correct the problem "soon". I offered to participate if they felt the problem was not their workmanship but he said they would fix the problem. Weeks turned into months and after multiple voice mails, text messages and emails I have been unable to get a response from anyone. So I call Angie's list to see if they could get the Brothers Owenby to respond to my concerns. In spite of the fact I used this contractor as a result of reports on their listing site Christian Resiak <christianr@angieslist.com> informed me that since the brothers Owenby had stalled the repair past the one year threshold and I did not have a written guarantee (in spite of email documentation that the use of a more expensive product "should" give me up to 8 years of satisfaction) there was nothing Angie's list could do. They would not call the contractor, or offer to assist in any way. So I ask myself why should I pay to subscribe to a service that leaves me to fend for myself when there's a problem. The obvious answer is to cancel my subscription and find a contractor without them. I have been in touch with the Better Business Bureau in TN. Hopefully I will have more participation from them.

I noticed the paint started to chip in February months ago so I contacted them. They stated they would come out and fix the issue. They came in May to look at it and stated they would come back to fix the issue soon. Since I was told this I have not heard back from them. I have left 5 or 6 voicemails with Dustin. I have also sent emails to them and have not heard back from them via email as well.

They showed up on time the first day. Spent about 2 hours washing and left. the next day they came back and checked to make sure it was dry enough which it was so they proceeded to stain the decks. they did the entire first coat in about 3 hours including the time it took them to cover things that didn't get stained. They took a break for about an hour and came back and spent about an hour applying the second coat. After that they removed all the plastic, cleaned up the area, packed up and left. They worked fast and did an awesome job. Our decks haven't looked this good in years. I would use them again for sure.

We were very confident leaving this team alone to paint our cabin while we were not in town, including indoor access to ensure if there was anything they needed that they had access (they did pop trigger a fuse and need to access the basement). We are extremely happy with the work the team did, including clean up. We consider this vendor to provide a high quality product for a reasonable price. Good at communication. Definitely recommend Brothers!

We will definitely hire this company next year to redo the staining of our log cabin.

See above.

Did a excellent job, cleaned up well. Very good guys. They are easy to work with . A little slow on getting back to calls, but I understand they are busy.