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THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN

Chimney Sweep, Chimney Repair, Chimney Caps,

About us

WE'RE BACK OPEN!! WE WERE CLOSED FOR 2 MONTHS DUE TO COVID-19 BUT WE ARE BACK OPEN AGAIN. SAFETY IS OUR MAIN CONCERN! THE MAD HATTER IS A FAMILY OWNED BUSINESS. WE OFFER OVER THE PHONE ESTIMATES FOR AIR DUCT CLEANING JUST COUNT YOUR SUPPLY VENTS AND RETURN VENTS. The Mad Hatter offers a full line of Chimney Repair Services. GIVE US A CALL 865-947-0755

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

AIR DUCT CLEANING, DRYER VENT CLEANING, INCLUDING RUNNING NEW VENT AND INSTALLING BIRD GUARDS. CHIMNEY SWEEPING&INSPECTING, CHIMNEY CAPS CUSTOM AND STANDARD, CHIMNEY RELINING, CROWN REPAIR, MASONRY REPAIRS, AND DAMPERS.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7236 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
2%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 76-100 of 236 reviews

Kevin F.
06/2014
5.0
chimney sweep
  + -1 more
He's good, we try to get him to come out every year to clean our chimney and they always send out the same person which is good. We like him. He knows the house and we know him and he knows what to do.
Description of Work: I used The Mad Hatter Air Duct Cleaning & Chimney Sweeping for chimney sweeping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Carol S.
05/2014
5.0
chimney sweep
  + -1 more
They were punctual and professional. They did a thorough job taking care to clean up completely when they were through. I plan on using their services again for annual maintenance.
Description of Work: Cleaned out the chimney

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jacci F.
05/2014
1.0
chimney sweep
  + -1 more
First, when I made the appointment I mentioned the Angie's List special which he informed me was no longer valid - but it is still running. Then, I made an appointment for today, 5/19 at 10 am. First they showed up last Thursday, just as we had finished concrete repair work on our driveway so there was no way to access the house, which I knew when I made the appointment thus, the Monday appointment. I told them I was scheduled for Monday (my day off) and they told me that they would alert the office to the error and would be back on Monday. Today, Monday at 10:00 am after not hearing from the office on Thursday or Friday, I called and was informed that since I missed my Thursday appointment I was out of luck - did I want to reschedule - are you serious? After you messed up twice and couldn't even make the time to call and inform me? Really? No!
Description of Work: Nothing - they couldn't be bothered to show up.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN
The technicians showed up on the scheduled appointment date and time and were told that they could not do the job.Again we do not deserve an F because the customer cant keep track of her appointments.

Bruce L.
04/2014
5.0
chimney sweep
  + -1 more
Friendly...courteous and efficient. Found no other issues with Chimney following inspection and cleaning.
Description of Work: Cleaned and swept chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Patricia S.
04/2014
5.0
chimney caps, chimney repair, chimney sweep, fireplaces, gas logs
  + 3 more
It went great. The guys were on time. They were clean and careful about protecting the surrounding floors and the gas logs inside the fireplace. The inside of the chimney was brushed and cleaned. The flue was adjusted for gas logs. They vacuumed fireplace doors and screens as well as any stray pieces that fell from the chimney. I had several questions about their findings and they were happy to give explanations to my questions. No worries with this crew - I'd hire them anytime.
Description of Work: Cleaned the chimney, inspected for any damage to chimney and the chimney cap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Kelsey E.
03/2014
5.0
air duct cleaning, chimney repair, chimney sweep
  + 1 more
I was quoted $99/chimney (with one big deal paying for one) but when they looked at the second chimney they said it did not have to be cleaned, so they only charged $50 for the inspection. I appreciated their honesty. I am extremely happy with the air duct results. We just bought the house and they were disgusting. The two gentlemen that cleaned them did a great job. My mom saw the vents and thought they were new. I could smell a pleasant clean smell come throughout the house. The ducts cost ~$350 but I think it was worth the money. Communication was great the entire time. I called and left a message to set an appointment, got a call back later that night and scheduled one for about two weeks out. They called on their way and arrived just about on time.
Description of Work: Inspected one chimney, cleaned one chimney, cleaned air ducts.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Barbara A.
03/2014
5.0
air duct cleaning, chimney caps, chimney repair, chimney sweep
  + 2 more
We are very pleased with them. I was not here when they came. My husband was. They were very nice over the phone. I think they did a very good job, they were neat and clean.
Description of Work: I used the Big Deal coupon of The Mad Hatter Air Duct Cleaning & Chimney Sweepin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan B.
03/2014
5.0
chimney sweep
  + -1 more
They did a great job and everything turned out great! It was pretty simple to schedule an appointment. The technician completed the work in less than a half of an hour. He cleaned up well after the job was complete. They were in and out very quickly. They were prompt, efficient, and I would recommend them to anyone.
Description of Work: I purchased a Big Deal for a chimney sweep and safety inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Evelyn N.
03/2014
5.0
chimney caps
  + -1 more
Arranged for initial measurements. They were a little late but called early to let us know. They made measurements (cover is large, 95" X 45" with 3-1/2" turndown, and 36+ feet above ground). Cover was well made with excellent paint and fit. They installed days in advance, again calling early. Were careful during installation around new roof/gutters. Overall, excellent, professional, no-worry service. Payment: 1/2 down and last 1/2 on completion.
Description of Work: Replaced metal chase cover with new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Wanda S.
02/2014
5.0
chimney sweep
  + -1 more
When they got here, they couldn't find any signs of anything in the chimney. They also did not have to do some things they thought they might have to when they quoted me. The actual price was way less than the quote, yet they did everything that needed to be done, including checking my connections to the fireplace and letting me know exactly what they were doing. I was very impressed in every respect and would definitely recommend them again.
Description of Work: I called to report something in my chimney like an animal or something. I don't use my fireplace. They gave me a quote and they came out within a few hours that day right before Christmas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William S.
02/2014
5.0
chimney sweep
  + -1 more
Fast, excellent quality, great value. They repointed a few bricks, recrowned the top, replaced 2 ft of one flue tile, unblocked one flue, added stainless caps to both flues. Excellent service and value.
Description of Work: Gave professional estimate and a week later (due to weather) repaired chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Kathy H.
01/2014
5.0
chimney repair, chimney sweep, fireplaces
  + 1 more
They were on time, neat and tidy, courteous, and answered all my questions (e.g. what is the best type of wood to burn in terms of creosote buildup). I use my fireplace only occasionally, so they recommended another sweeping in a couple of years. They left the fireplace area cleaner than they found it. I took advantage of an Angie's List "Big Deal" and I'm happy with the price I paid.
Description of Work: Two workers came out to sweep the chimney and inspect it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Erika L.
01/2014
5.0
chimney sweep
  + -1 more
It was an Angie's List Big Deal that I purchased. It turned out pretty well. As far as I could tell, they did a good job. They went a little above and beyond, not a whole lot because we didn't really ask them. It was just pretty basic maintenance check kind of situation. There was no extra cost.
Description of Work: The Mad Hatter Air Duct Cleaning & Chimney Sweeping came out and did the basic cleaning, and did a brief inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Lisa W.
01/2014
5.0
air duct cleaning, chimney sweep
  + 0 more
It was just wonderful. I used them a month and a half ago and I spent about $700. I like everything about them. they're very professional, they did a good job and they're excellent people to work with. My interaction with them was perfect.
Description of Work: I purchased a Big Deal coupon from The Mad Hatter Air Duct Cleaning & Chimney Sweepin for them to clean my chimney out and they cleaned out all my air ducts in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Alison W.
12/2013
5.0
chimney caps, fireplaces
  + 0 more
The 2 guys that came out were puntual, polite, and worked quickly. I got a clean bill of health for my fireplace and was able to use it that night. They also put cap on thechimney lickity split. Resonably priced! Thanks! Will definitely recommend andwuld use again!!
Description of Work: Inspected chimney and fireplace. Put a cap on chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lenny C.
12/2013
5.0
chimney sweep
  + -1 more
Work done promptly and left everything clean and tidy
Description of Work: Cleaned two chimneys and inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

M. William M.
11/2013
5.0
air duct cleaning, chimney caps, chimney repair, chimney sweep, dryer vent cleaning, fireplaces, masonry
  + 5 more
Cleaned chimney and checked chimney.
Description of Work: I used THE MAD HATTER AIR DUCT CLEANING AND CHIMNEY SWEEPIN

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barry C.
11/2013
5.0
chimney sweep
  + -1 more
The job was neat and professional. I would recommend their services.
Description of Work: The fireplace was cleaned and inspected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Molly D.
11/2013
5.0
chimney sweep
  + -1 more
Very friendly, quick and professional.
Description of Work: I used The Mad Hatter Air Duct Cleaning & Chimney Sweeping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Grover P.
11/2013
5.0
chimney sweep
  + -1 more
It was great. All they do is to clean the chimney and they were here on time. They were efficient and they got it done. It was a fair price.
Description of Work: I had a Big Deal for The Mad Hatter Air Duct Cleaning & Chimney Sweeping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Sandra R.
11/2013
5.0
chimney sweep, dryer vent cleaning
  + 0 more
They did a great job. Were in and out in less than an hour. Very clean. The living room looked better when they left then it did when they arrived!
Description of Work: Cleaned metal flue chimney and dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Margaret M.
11/2013
5.0
air duct cleaning, chimney sweep
  + 0 more
They’re always excellent. I’ve used the, before. They’re reasonable, honest, and come when they say they’re gonna come. It’s pretty much the same people that come out to do the service. I’ve been using them for about 2 years.
Description of Work: I purchased a Big Deal coupon from The Mad Hatter Air Duct Cleaning & Chimney Sweepin to clean the chimney and carted off the garbage from that. They also do duct work cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Timothy J.
11/2013
5.0
chimney sweep
  + -1 more
Wow... the good reviews i read paid off. These guys were punctual, friendly, professional. Took the time to explain and answer my questions. VERY impressed the one guy climbed up onto the roof to check out the chimney top -- I have a steep roof, and its way up there. He made it look so easy. Very quick too. And when finished described what they saw, that all checked to and looked good. Plus they complimented me on my choice of wood being burned (Oak) lol too funny. They said Oak burned clean and made it easy to clean down to the shiny part of the flue. Cool. Excellent experience overall. I won't hesitate to call Mad Hatter again.
Description of Work: Swept and vacuumed chimney. Climbed on roof to check chimney top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

ken C.
11/2013
5.0
chimney sweep
  + -1 more
very good service. Worker was on time, dis a good job, and did not make a mess.
Description of Work: cleaned chimney and fire box. inspected chimney flue and exterior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

HELEN F.
10/2013
5.0
chimney sweep
  + -1 more
It was a very good inspection. They got up on the roof for the inspection which I was impressed. They just did a good professional job.
Description of Work: I purchased a Big Deal coupon from The Mad Hatter Air Duct Cleaning & Chimney Sweepin for chimney sweep with safety inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Contact information

7605 Blueberry Rd, Powell, TN 37849

http://www.themadhatterknoxville.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Chimney Caps,
Fireplaces,
Air Duct Cleaning,
Masonry,
Dryer Vent Cleaning,
Gas Logs,
Home inspection,
Pressure Washing

FAQ

THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN offers free project estimates.
No, THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN does not offer eco-friendly accreditations.
No, THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN does not offer a senior discount.
Yes, THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN offers emergency services.
Yes, THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN offers warranties.
THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN offers the following services: AIR DUCT CLEANING, DRYER VENT CLEANING, INCLUDING RUNNING NEW VENT AND INSTALLING BIRD GUARDS. CHIMNEY SWEEPING&INSPECTING, CHIMNEY CAPS CUSTOM AND STANDARD, CHIMNEY RELINING, CROWN REPAIR, MASONRY REPAIRS, AND DAMPERS.
NA

Contact information

7605 Blueberry Rd, Powell, TN 37849

http://www.themadhatterknoxville.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed