THE MAD HATTER AIR DUCT CLEANING & CHIMNEY SWEEPIN

They came out and left my estimate in my door. After the estimate, my roof started leaking due to the roof installed by Burell Built. I had to have another roofing company tarp my roof. I thought I would have to cancel due to the tarp, however, they said the would put the tarp back for me. I now have a new roof and the tarp has been removed. The new stainless chimney cap looks much better than the old ugly black one the was previously on my chimney. Also, all those ugly black marks on the brick of the chimney are all gone thanks to their pressure washing. I am most please with their work. The guys who worked at my house had a great sence of humor and were very nice..

Everyone I spoke with was informative, polite, courteous, and on time. I think they did a good job and have fair pricing. I would use them again for cleaning my chimney, and will probably use them to clean my air ducts next time as well.

The price was much higher than another company but, since the ducts haven't been cleaned for 20 plus years and we have allergies. I would recommend but, probably won't need to use them for a while. Mortar in the fireplace and took care of it on the spot with no charge, so overall experience was an "A". They get a "B" for professionalism because, they didn't have spray cleaner. They honored the discount to Angie's List customers, so that cut the cost 10%.

So I have lived in my house now for 15 years. Last week I had a lint firer in my dryer. The repair man suggested that I call a chimney sweep and have the lint blown out of the vent. No one had ever suggested that to me before. My husband had attempted this several times with our leaf blower. The amount of lint they got out of my vent was amazing (they said top 10 for them). May I suggest anyone who hasn't had it done----DO IT. When I lived in NJ a house completely burned down due to a dryer firer. They were awesome---scheduling was fasst, it took only 30 minutes, they came EARLY and were very helpful and professional Used a coupon I found here on Angie's list. Would HIGHLY recommend!!!!

The men did an outstanding job and I would recommend.

Mad Hatter came out on time and were professional and efficient. They brought a couple houses and a brush into the house. They worked quickly but did a thorough job. The air coming from the vents afterward smelled clean. I had used them a couple of years ago to get chimney damper/caps and a chimney inspection. I would definitely use them again. I will probably get my vents cleaned every couple of years now that I see what a difference it makes.

Excellent! They did and extremely good job cleaning our systems. We are amazed at how much the air quality in our house improved after having the ducts and returns cleaned.

excellent! The were prompt and courteous and very friendly. They performed work in the amount of time they claimed and tried to keep everything else clean. Noted some HVAC (condenser) issues and helped clean up condensation. Provided input on chimney use. They also gave us a very good discount. I will definitely use them again and highly recommend their services

They actually did the work directly with me. My roofer put me off to them. He uses them and also had me contact them directly. They did the work and I never did see them. I called them, they came, they did the work, cleared it and I never saw them. So far the chimney is holding up ok. They called it that was just a hair high. I was thinking it was $350 and they were $450. Therefore, they were about a $100 higher than I paid before for the same kind of service.

They broke out the brick in the back of the fireplace and rebuilt it to align with the new steel pipe liner. They put a combination cap/screen/damper at the top - the fireplace did not have a damper before this. It was a three day job. They worked very hard to keep all the dust and dirt confined. And they cleaned up completely. Every time they came - they are on time, they are courteous and try not to get in my way, they do a great job and leave the area completely clean. I will always use Mad Hatter.

They replaced the chimney caps. We hadn't use them before and got them off Angie's List. We would use them again definitely.

the appointment time was between 930 and 10am they arrived at 930. The man wiped his shoes each and every time he went in or out of the door. There were 3 men working. They cleaned the chimney and inspected for problems. There were no issues. They honored the 10% off from Angies List coupon. He reviewed what was done and provided some safety pointers. We will use they again next year.

tent well. Cleaned up nicely...although not a lot of mess was created. The only thing that wasn't resecured properly was a a small cover over the unused chimney. It had been glued by the installers of my woodburner, but when they cleaned the chimney, it was knocked and only placed back in place. The wind blew it off the next day and I had to go on the rook and resecure it with a brick over it.

I feel very happy having dealt with this co. and having 6 homes to take care of they will be on my speed dial from now on. I hope my experience is the same for every one that uses their service.

I was real pleased with their service. I needed all of that done, I knew that I needed a chimney cap and they had the stainless steel model I wanted. I also needed my dryer vent checked by a professional who could blow it out. I thought the charges were reasonable. The price did include the stainless steel flew cap. They answered all my questions, pointed out some stuff I wasn't aware of and took some pictures I needed for insurance. There was mortar damage I wouldn't have had any way of knowing. They were here when they said they would be.

They came out quickly. They were professional and more reasonably priced than compared to the other places we called. They seemed to know their product well.

My experience with this company was good and they did a good job. They came, did what they said they would do and charged what they said they would charge. In fact, we have recommended them to somebody already.

Three workmen arrived about on time. First we discussed the work to be performed - I asked the crew leader what his understanding of the work to be performed was and immediately we had some issues. When I made the initial phone contact I asked the person handling my request if their crew would take "before and after photos" . I was assured the crew could do this. However, the crew leader claimed he "didn't know anything about taking photos" , but then one of the other crew members spoke up and said he could do it with his personal smart phone. One of the crew placed a ladder against the house to access the roof. The ladder just barely rested on the edge of the gutters. We have a high roof that requires at least a 28' ladder. They only had a 24' ladder with them. I was concerned immediately about safety! When I made the initial phone contact I told the person handling our request that we had a high, steep roof. His comment was they " had a man who could handle it." In my opinion they weren't adequately prepared for this job, especially from the safety point. Two of the crew proceeded to look up each flue from inside the house. We had two dampers that were only partially opening. They removed the three chimney caps and brought them down. They then freed up the dampers so they opened and closed completely again. The crew man on the roof took photos of the dampers and a photo of the chimney flashing and photos of some minor crown flaking on the single flue chimney. This crew man went up and down the ladder without a person on the ground spotting him a couple of times. One of the other crew mentioned to him that he should wait until they were ready to spot him on the ladder. They showed me the photos on the phone and I asked them for copies of the photos so I could show my insurance company the damage to the crown and the caps caused by the hail storm. They assured me they could "email the photos" . I wrote down two email addresses on the invoice for them. We have never received the photos via email or otherwise. We discussed dampers and the options for replacement, but there was no discussion of replacing the caps which had damage from the hail storm. The crew leader told me they had a " butterfly type" of damper with two flaps that closed in the middle that he recommended. He also said they had a damper that is center pulled instead of offset pull like the ones we have. My wife has had work done a couple of times before on these chimneys and the results were not good so I wanted to talk to her about the options before we proceeded. The good thing is they showed me the damaged caps. The failed to come through on the photos which I need for my insurance company, especially the crown damage. The next day the crew leader called me from his cell phone to say he could replace all three dampers for about $900 and it would be another $50 to repair the crown damage to the one chimney. He said he would write up an estimate and send it to me in the mail. When he said they would use "..mortar to fix the crown" I knew these were NOT the people to do the job. Mortar is the worst material for a chimney crown! A crown REQUIRES cement that is then sealed. I reminded the crew leader that we had not received the photos via email and he said again they would email them. We confirmed the email address. Three days later, since no photos had arrived, I attempted to contact the company on their website contact form asking again for the photos. There has been no response to date.

Perfect- from phone advice and appointment on- will definitely use them again and recommend

Very good overall. Bill was both friendly and professional and answered lots of questions fully and with ease about his profession. The chimney and fireplace were clearly much improved when he finished. And he sent a follow up card this fall. Since I am here only half the year I plan to call him nexxt year for chimney cleaning if I use the f/p a lot.

Excellent and efficient service as far as I can tell (hard to see inside of chimney). Would use again.

This was the second time we had used them for our chimney in the past four years. Promptness and professionalism is a must for us. We think they are the best at what they do and would highly recommend them for their services.

After getting a really high estimate from a competitor, I called MadHatter. The guy was really friendly on the phone and took time to answer all of my questions. He gave me a quote over the phone which was thousands less than another local company. He set up a time for a week ahead. They arrived in a marked truck, were friendly, and showed me what they were doing. At one point they knocked my front porch light out of the wall. I was initially very upset because this was an antique light that could never be replaced on my 70 year old house. Thank goodness it did not break. They made sure to install it back to the front of the house. High marks for that! The price was just as they quoted me on the phone. This is the best experience I've had with a local company in years!

Great. They did the work when they said they would. I paid a deposit and then they built the top. We were out of town when they installed the chimney top but we had no problem with them preforming the work while we were not here.

I spoke to these guys 3 times the day I called- they gave me advice on how to possibly fix the problem, without spending a dime. They were helpful, polite- and responsive. When it was determined I did need the repair, they tried to get me an earlier date, since we knew it would be growing colder. On the day, they called 2 hours before the appointment to see if someone was home, as they had finished the last job early, and wanted to see if they could get to us early!Polite, quick, neat- and friendly! I have already recommended them to numerous friends, and would not hesitate to give them my business again.