QUALITY POOLS OF KNOXVILLE

Perhaps this company is going out of business? Otherwise, I do not know how this company got so many A ratings. Who could hire them when they refuse to respond to any request for information? We called and spoke with a woman who said she'd have to have the owner call us back the next day. He did not. After the second day, we called back three times, and we never even got an opportunity to leave a voice mail. It has now been almost 1.5 weeks, and still no call back. Very unprofessional. Very disappointing. Sorry, but I wouldn't trust these reviews. If no one can be bothered to call actual paying customers back, then either they are going out of business or all the positive reviews have been provided by family and close friends.

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We were referred to Steve Cumbie and Quality Pools of Knoxville by Endless Pools. We purchased an Endless Pool and needed someone locally to install it. We were working with Woodruff Construction to build an addition to our home that would include this indoor pool. Steve worked with Kelley at Woodruff to coordinate the various stages of the installation. Everything went perfectly as far as the timeline and Steve stayed as long as it took to keep on schedule. He was efficient and competent and did an excellent job. The only glitch was after the job was completed, Steve went out of town and when we had a problem it was hard to get his associates to respond ASAP even though we had a big water leak. Had Steve been in town we are sure he would have responded sooner, but the other guys did not know us. They were able to fix the problem when they did get out here, so all was well. Overall, we highly recommend Steve and Quality Pools of Knoxville for any pool related service or installation.

They were very professional. They have a very helpful staff in their store also. Will answer any question you have or will find the answer.

unknown

Although it was hard to get in touch with them --we played phone tag-- I would use them again in a heartbeat. They are very knowledgeable, but don't charge an arm and leg for their expertise. They took the time to explain the system better, something our pool builder didn't bother with. All around great job.

Great! Rusty and Martha were so helpful. They know their pools. Martha knew what was wrong just after describing it to her in laymen's terms (ie. doohickey, thingy). Rusty fixed the non-working parts and gave me several tips on how to take care of everything. I learned more about pools in 30 minutes then I have in years. These folks are awesome!!! :)

I thought that they did a very good job. They came out and were on time and actually they were there early. They were clean and professional. They showed me how the work was done. The price is comparable to anyone else.

Service was good. Came out and evaluated the issue right away. Took about 3 weeks to get back out with the part and repair, but was not an issue since it was not critical. I would recomend using these guys.

unknown

The repair crew was subcontracted to Quality Pool. The crew spent two days removing the old gunite finish. The third day the crew installed the new gunite material. The crew worked about ten hours with a short break or two. Within a couple days after completion of the job I discovered some decorative tiles on the pool steps were not aligned and the pool seemed to be losing water. I found the bottom drain to be leaking. After notifying Quality , Martha came out and confirmed the problems. Within two days the problems were fixed.

They do it regularly. They actually handle our maintenance and opening and closing of our pool. They bill us. I like that it is a family owned company. They get to know their customer. They know us really well. When we go to their store, they know who we are and they know our family and our kids when they come in. They also do really good work. They do high caliber diagnostics, and they have all the chemicals and everything that we need to maintain our pool. They are just very easy in taking care of us. A pool can sometimes not be. They are always really great and very responsive.

Was the only store I could find to do the job. Calls went unanswered and when I did talk with someone it seemed that they didn't care if the did the job or not. The price was outrageous but again the only game in town. After I started using the pool again I noticed a lot of dirt behind the liner.

All work was performed as expected. When I contacted the provider, I talked to an extremely helpful female employee who spent about a 1/2 hour on the phone with me trying to figure out what could be causing the leak in our pool. She was very knowledgeable about the workings of a pool - pump, filters, etc. and was able to eliminate several potential sources of the leak. This was done without scheduling them to come out and do any work, although I then requested them to come out. I am very happy with this service provider and would absolutely use them again. The trip charge was $10 and the standard labor charge was $95. They were here over an hour and based on other work we've had done, this is very reasonable.

Installed a new liner for us & now it is coming down Have called a couple of times & they still haven't come to fix it They promptly came & fixed it after I reported it to angie's list

Called 3 times and left messages without response. They finally called after my 4th call. They responded quickly after that but my mind was already made up that I could not trust them to do the job properly.

They are great. The owner came out and double-checked the work after it was done. When we had questions he, was really responsive and took his time to make sure we understood what was going on and how to operate the system.

Overall, the work went very well. They seemed to be very honest. I did not think they were trying to oversell me or rip me off but offered just what I needed. We did discuss bigger projects, which I will probably hire them for within the next six months, and they were very good at listening to what I wanted to do. I would rate them highly.

The sand was coming with the silted water in the pool and I thought we needed a new unit. Quality Pools of Knoxville then told me what was wrong and that it could be fixed. They fixed it and warranted their work. They even explained what we needed to do to get the water chemicals right in the pool on the phone and did not charge us for it.

They were slowed only by rain and finished the job within two weeks. They were marvelous! We have had bad experiences with several other pool companies, but Quality Pools of Knoxville were wonderful.

They were prompt, also offer pool inspections. They are reliable. They do good work and will continue to use them. They work efficiently, you do get what you pay for.