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Critter Wranglers, LLC

Animal Removal, Pest Control

About us

We are a family owned pest, wildlife and rodent control business in Knox county. We would be happy to help you with any pest or wildlife problems within the scope of our expertise. Please visit us on our website or social media for more info and reviews. www.facebook.com/CritterWranglers.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

We provide residential & commercial pest control services,animal trapping, animal removal, animal-proofing, damage repair, dead animal removal, etc... for the greater Knoxville area

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.918 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
0%
1
11%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-18 of 18 reviews

Bob S.
04/2023
5.0
animal removal
  + -1 more
They did a great job! Steve, the technician was very friendly and personable, while at the same time , very focused on getting the job done.
Description of Work: Steve set a trap to capture squirrels that had set up house in the attic. He caught 3 squirrels, closed up about 5 holes in the soffit , taking care to match the existing color, and cleaned up and sanitized an area where they gained access into the attic where it opens into an upstairs bonus room.This required about 5 trips to my house , including the initial assessment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Jay G.
04/2018
5.0
animal removal
  + -1 more
My problem will require months of treatment and monitoring to assess success. However, initiation treatment was grest. Marty called and set an appointment for the following day. Inwould not be on site so I had Maery call me while he was on site making his evaluation. He quickly assessed the situationandm made his recommendation for a treatment regimen. He was vocally conscious of price and aid we would start with a conservative regimen and if more bait stations were needed later there would be no additional charge. Initial set up was $125 and monthly follow-ups would be $75. This is for a fairly remote commercial site so those process seem very reasonable.
Description of Work: Rat eradication from self-storage facility

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Critter Wranglers, LLC
[Member Name Removed], Thank you for taking the time to write a review of your experience with our services! We know how many options there are in our area and are glad you chose us to handle your problem. Please let us know if we can be of any help prior to your next scheduled service and thanks again for your business! -Matt Chitwood, owner

Johnna D.
09/2017
5.0
pest control, animal removal
  + 0 more
Perfect...
Description of Work: We had bats in our attic. Had about 100 bats removed from the Attic Gables.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Critter Wranglers, LLC
[Member Name Removed], Thanks so much for taking the time to review our services. Please let us know if we may be of any help in the future. Thanks again for your business and review! -Matt Chitwood, owner

Rodney A.
05/2017
1.0
animal removal
  + -1 more
Not well I was informed that the office was closed on Saturday which is not what the business website states.
Description of Work: Misleading office hours on website. It clearly says 6-11:30p.m. Monday thru Sunday. Upon calling call center informs me the office is not open on Saturday.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Critter Wranglers, LLC
[Member Name Removed], While our office is not open on Saturday, we have service technicians available 24/7 to handle calls. The call center gives the option of dispatching someone on every call they take per our directions. I'm not sure how this is misleading but I am sorry for any inconvenience this may have caused you.

H S.
04/2017
5.0
pest control
  + -1 more
Have had several visits since I called them. First visit, he sprayed for outdoor bugs and sprayed wasps that were using holes to the attic.. He also set bait for the mammals.Subsequent visits verified that mice were present and he closed the entry holes on the roof. I am on their quarterly spray program for bugs and bait. They are knowledgeable and professional. No more ceiling noise!
Description of Work: Elder bugs and wasps, also noise in attic from small mammals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Critter Wranglers, LLC
[Member Name Removed], Thanks so much for taking the time to review our services! I'll pass your review along to your service technician. Thanks again for your business and please let us know if we can be of any help before your next scheduled service. -Matt Chitwood, owner

Telinda T.
11/2016
5.0
animal removal
  + -1 more
Critter Wranglers, was a pleasure to work with. Their service is offerred at a flat rate, instead of the nickle and dime approach of charging per animal caught. We found their service technician (Mickey Neely) to be absolutely outstanding..., professional..., delivered with the best alternative compassionate results..., and prompt! We will recommend "Critter Wranglers" without hesitancy, because "Critter Wranglers" delivers a true heightened level of unmeasurable service integrity! Thank you, Critter Wranglers for EPIC service! 😊
Description of Work: Trap and remove squirrels between the space of the attic floor and main living area of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela H.
08/2016
5.0
pest control, animal removal
  + 0 more
I don't think I ever had any type of service performed that the service rep was as thoughtful. And even more impressive was the cost. The competitor was thousands of dollars higher. And their rep wasn't the least bit helpful. I highly recommend Critter Wranglers!
Description of Work: Removed skunknown and decontamination of crawl space. I can not begin to express how nice Mart was. He noticed a wasp nest on my porch and sprayed it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Sally R.
11/2015
5.0
animal removal
  + -1 more
This gentlemen arrived as scheduled. He was very knowledgeable and explained everything he was going to do. He was unobtrusive and did an excellent job for a fair price.
Description of Work: We had raccoons (several) living in our soffit. He placed a video camera with a live trap to see if they were still coming and going. He left the trap in place for 3 days, checking it daily. After determining they had already left on their own, he ran a camera through the soffit to determine any damage or cleanup that needed to be taken care of. At that point, he sealed up the hole nice and neat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Critter Wranglers, LLC
Thank you for taking the time to review our services. I'm happy to hear that our technician impressed you with his knowledge and craftsmanship. Please don't hesitate to let us know if we can be of service to you in the future.

Laimon G.
08/2015
5.0
animal removal
  + -1 more
Wonderfull
Description of Work: Came on time and removed a skunk that I had trapped in a HavaHeart trap. Technician was very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Critter Wranglers, LLC
Thanks so much for taking the time to review our services! Please don't hesitate to let us know if we can be of any help to you in the future.

Christopher P.
07/2015
5.0
animal removal
  + -1 more
Response time to my phone call was great. I called on a Tuesday evening at around 5:30pm and made an appointment for 10:00am the next morning. The rep for the company, Marty, was professional, informative, and nice. Paid $325 for 7 days of service; but the trap is left open on the weekends, so really paid for 5 business days. Honestly, I am not sure if this is a great price or not b/c I did not price another company; but I would pay it again to get the "critter" out of my crawl space. The animal was never actually caught, but it seems to have been trapped out side of the crawl space. Traps were conveniently left until I was able to concrete in the holes the animal had used to enter the space.
Description of Work: Set out traps for an animal that was in my crawl space.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Critter Wranglers, LLC
[Member's name removed] Thanks for reviewing our services! We appreciate the feedback and thank you again for your business. -Matt

Vanessa H.
06/2015
1.0
animal removal
  + -1 more
Waste of time talking to him, he wasn't interested in providing the emergency services that he advertises, just wanted to upsell me on removal and house treatment services for next week.
Description of Work: Provider advertises 7 days a week emergency service, but would not come out on Sunday because "I value my guys weekends."

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Critter Wranglers, LLC
[Member name], I'm sorry that you interpreted our 24hr emergency service to mean that we offer ALL services during those times. Our guys work very hard to provide excellent customer service and only respond after hours to those calls which put people at risk of exposure to wildlife. This would include wildlife in the living quarters of homes or interiors of working areas. Our facts page on the website does a good job of explaining this. We perform several of these calls each weekend. I understand that your chimney cap needing replaced was an emergency to you and if you still need that done please feel free to give us a call and we will be happy to come take a look. As for "trying to upsell you" I give all callers plenty of information to make an informed decision based on their needs. Look at the pricing listed on our reviews. If I'm giving everyone a hard sell you would expect those to be much higher. I believe that the clients who have actually used us would recommend our services based on the very thing you are using as a negative.

Deidra P.
06/2015
5.0
animal removal
  + -1 more
CW showed up on a Friday evening (no extra charge for after hours work) and took care of the problem. I was very happy.
Description of Work: Birds were nesting inside the mesh of our attic ventilation. They were not only destructive, but extremely messy. I called the Critter Wrangler who stopped by the house within a couple of days to give me a free estimate. It cost me $150 to get rid of the birds (harmlessly) and repair the mesh. I'd hire them again in a heartbeat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Critter Wranglers, LLC
Thank you for taking the time to review our services! The guys will be glad to hear that you were happy with the work they performed. Please don't hesitate to let us know if we can be of help in the future.

Carl E.
03/2015
5.0
animal removal
  + -1 more
They did a good job. They came in and checked for it several times before they finally caught it. The staff were very friendly. They fixed a seal at the top of our garage that the raccoon had messed up and and put a wire a cross it to keep him out.
Description of Work: They got a raccoon out of our attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Critter Wranglers, LLC
[Member name removed], thank you for taking the time to review our services! We value your business and hope you will contact us should you require any of our services in the future.

paul T.
02/2015
5.0
animal removal
  + -1 more
unknown
Description of Work: I am having a mole problem and call them to help out. I had used them back in the fall of 2014 but only one mole was caught. I was told that since their first visit on the problem they had been to several seminars on the subject. They must have changed their strategy. This time 4 moles were caught. They said that 4 miles were more moles then my .6 acres was suppose to support.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Critter Wranglers, LLC
Hi, Thank you for your kind review of our services. Yes, you are 100% correct on the mole program. When we started the company mole calls were so few for us that we made the decision not to gear up towards those services. As time has passed, we've seen a huge increase in mole calls and have added them to our list of services. We go through over 26 hrs per year of continuing education classes between wildlife and pest control requirements. This has obviously helped improve our mole trapping program! As far as moles per acre, carrying capacity is supposed to be 3-5 (no one bothered to tell your moles!) Thanks again for your continued business and please don't hesitate to call us if you need us again! Matt Chitwood, Owner Critter Wranglers, LLC.

Cassie O.
08/2014
5.0
animal removal
  + -1 more
I called around 2:45pm, and had the provider/wrangler at my house by 5pm (they were doing another job in our area!). The wrangler explained how he would transfer the skunk, gave me tips on trapping/excluding the hedgehog under my decks (and critter-proofing our compost pile), and then got to work. The skunk was a juvenile (quick to startle/spray), and took about twenty minutes to coax into the other cage. I could not ask for more exemplary and professional service. This company is a gem in our community, and I will certainly call them when I (finally) catch my pesky hedgehog.
Description of Work: Provider transferred a skunk from my trap to his for removal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Critter Wranglers, LLC
[Removed name], Thanks for the wonderful review! We appreciate your business and thank you for putting your trust in Critter Wranglers to handle your pest problems. Please let us know if we can be of any help in the future!

Justin J.
07/2014
5.0
pest control
  + -1 more
They were easy to talk with and professional. They were accessible with their availability and their communication. I was able to communicate with the technician at night. It seemed it was his priority to help me.
Description of Work: They set up traps to get rid of raccoons in the attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Critter Wranglers, LLC
[member name removed], Thanks for looking us up to post a review. We really appreciate your thinking of us and your business. Please let us know if we can be of any service to you in the future!

Michael S.
07/2013
5.0
animal removal
  + -1 more
These guys are great. I couldn't have asked for more professional and polite service. Even though we felt the intruder had already escaped, they set a trap to be sure. They inspected the crawlspace closely and pointed out damages as well as areas of possible intrusion which they sealed off for me at a very reasonable rate. They even waited patiently for me to go buy bolt cutters since we couldn't get the lock off the crawlspace door. Highly recommend.
Description of Work: Attempted to trap an unwanted critter but it had already escaped. Sealed off areas of intrusion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Critter Wranglers, LLC
[Member name removed], Thank you for the kind review. Please don't hesitate to call us should you need Pest or Wildlife control again.

Rosemary K.
02/2013
5.0
animal removal
  + -1 more
MATT COMBINES PROFESSIONAL BEHAVIOR WITH COMPASSION FOR HIS CLIENTS AND THE ANIMALS HE IS WORKING WITH.. HE SHOWS UP WHEN HE SAYS HE IS GOING TO AND PERFORMS THE WORK HE SAYS NEEDS TO BE PERFORMED. HE HAS COUNSELED ME ON HOW TO PREVENT REPEATED RACCOON INFESTATIONS, EVEN THOUGH I DON'T FOLLOW HIS ADVICE,,, HE PATIENTLY FIXES THINGS TIME AFTER TIME. TOP THAT OFF WITH THE FACT THAT HE IS A KIND AND CONSIDERATE AND I CAN EASILY RECOMMEND CRITTER WRANGLERS FOR YOUR WILDLIFE CONTREOL NEEDS.
Description of Work: tHIS IS THE FOURTH TIME THAT i HAVE USED CRITTER WRANGLERS. THREE TIMES I HAD PROBLEMS WITH RACCOONS AND ONCE I HAS A PROBLEM WITH SQUIRRELS. MATT TRAPPED AND REMOVED 13 RACCOONS (SO FAR) fOR MY SQUIRREL PROBLEM, HE BLOCKED ACCESS TO MY ATTIC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Critter Wranglers, LLC
[Member name removed], Thank you for the kind review and we look forward to serving you again in the future should the need arise.

    Contact information

    Charter #4844 Emory Rd., Powell, TN 37849

    http://critterwranglerstn.com

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    Charter #4844
    Trade License Locale
    Tennessee
    Trade License Authority
    TDA
    Trade License Expiration
    12/30/2017
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Animal Removal,
    Pest Control

    FAQ

    Critter Wranglers, LLC is currently rated 4.9 overall out of 5.
    Critter Wranglers, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Critter Wranglers, LLC offers free project estimates.
    No, Critter Wranglers, LLC does not offer eco-friendly accreditations.
    Yes, Critter Wranglers, LLC offers a 10% senior discount.
    Yes, Critter Wranglers, LLC offers emergency services.
    Yes, Critter Wranglers, LLC offers warranties.
    Critter Wranglers, LLC offers the following services: We provide residential & commercial pest control services,animal trapping, animal removal, animal-proofing, damage repair, dead animal removal, etc... for the greater Knoxville area

    Contact information

    Charter #4844 Emory Rd., Powell, TN 37849

    http://critterwranglerstn.com