Appliance Repair Service

Over priced for a $29 part and labor

The technician was punctual, professional and thorough. He talked to my husband, examined the washer and quickly ascertained the problem was bad bearings, as we suspected. He explained what that meant in terms of repairs: we would have to replace not only the bearings, but also the drum. He also explained what would happen if we did not address the problem, and he estimated the probable cost of repairs, which was nearly as much as a new machine. He advised us to replace the washer rather than repair it (that impressed us!). He also said that these newer washers simply don't last as long as the older kind, and to be sure and get the extended warranty if we got a new one. Overall, we were very impressed by his thoroughness, honesty and professionalism! If we ever need appliance repair in the future, we will DEFINITELY call this company.

Terribly wrong, we were both given miss information from Whirlpool about the warranty. However, Appliance repair treated me as if I was in the wrong and wanted to charge me the 100.00 service call. I suggested we both take it up with whirlpool, to correct the situation. Why should I have to pay 100.00 service call when Sears told me fridge was under warranty and all parts and labor were covered. Tech arrived told me fridge was not under warranty, I said stop there and call whirlpool, he did, they agreed with him and said no warranty. after tech left I called whirlpool were they APOLOGIZED to me because it WAS UNDER WARRANTY sorry the previous lady made a mistake on the phone with tech. whirlpool rescheduled appointment with same service, I asked them how they would make it right with the Appliance repair, they said they would. I get a call from owner of Appliance repair next morning stating they will not come back out because I did not pay their 100.00. Why am I displeased? because this Co is somehow holding me accountable for the 100.00 service call that went absolutely no where. No service provided. They looked up S/N and model then made a phone call. Whirlpool scheduled the service call, not me! They informed me it was under warranty, I would have never scheduled an appointment had it not been under warranty I would have just purchased a new fridge. In my opinion, I find this type of business to be a bit unfair for customer and you sir (owner of business) should have done the right thing and take it up with whirlpool, not blame me because I refused to pay for a service call that you did not have all the proper facts to. I called the service tech back and explained how Sears apologized and said they would take care of service call and you treat me as if I did something wrong by calling me and saying you will not come back to service our fridge, whats wrong with you people?

Ross answered phone and ran service call. In and out and invoice in my email quickly. Knew the issue when he opened the freezer.

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ridiculous price to change the fuse on a 4 year old KitchenAide dishwasher that took less than an hour

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Owner sent tech out on first working day. He asked questions, examined dryer indications. Took machine apart and discovered broken belt. Carrying small tablet was able to research and order replacement. Came back when part arrived, replaced, tested and turned working dryer back over to me.

Very professional and extremely quick response! Ross was very knowledgeable which allowed him to identify and fix the problem quickly. I would recommend him to family and friends. I had a Whirlpool Refrigerator repaired.

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This company was very rude from the beginning, from scheduling the first service call, to the last call (they came to my house a total of 5 times!!! for 1 problem). This was a simple replacement due to a recall, and from the moment the technician placed hands on my appliance, it didn't work. Time after time they returned to my home, and they fixed one problem, only to cause another one! Each call lasted approximately 2 hours, and they had no clue what they were doing. In addition, my appliance was damaged, and the technician told me he didn't have the claim paperwork with him for me to file a claim but would email it. Now he refuses claiming there was no damage......DO YOURSELF A FAVOR, RUN AWAY FROM THIS COMPANY IF THEY ARE ASSIGNED TO YOU FOR YOUR REPAIR!!!!!

Very professional. Gave total estimate before starting any work. Completed the work timely and tested. Tech was very professional, dressed professional, had a visible ID.

Went extremely well.

The serviceman arrived on time and replaced the condensation pump quickly and efficiently. I would use this company again.

We have a Jenn-Air range that was in the house when we bought it seven years ago. The downdraft fan never worked but somehow it shorted out one evening, sending sparks and smoke up, forcing us to cut the power to it in the breaker box. We called Jenn-Air and found out the stove was made in 1991 and parts were likely unavailable, but since the burners and oven still seemed to work we hoped we could just get the fan bit repaired or disabled. Jenn-Air gave us the number for Appliance Repair as their Jenn-Air trained technician. Appliance Repair Service called back fairly promptly and we were able to schedule a service call within 24 hours. Their fee for diagnosis was $89, which was $10 more than Sears (the latter also applies the service call fee to any further labor, which Appliance Repair said they did not). Shortly before the serviceman was due to arrive at our house he called on the phone and spoke to my husband. He said that given the age of the range he was certain there were no parts available for it and it would not be fixable. We asked if he could just disable the fan, which shorted, and he said he could not do that either. So he never came out. But I really appreciated that he actually called and told us his diagnosis based on the information he had, thereby saving us $89. He could easily have come and given us the diagnosis and charged us the fee, only to tell us the same thing. The next day we had his diagnosis confirmed by a contractor friend who knew about Jenn-Airs. So while we are disappointed that we couldn't fix it and have to spend the money for a new range, the broken one is nearly 25 years old, and at least Appliance Repair Service saved us the fee for the diagnosis by being honest.

They were nice enough. They charge me $500 for something that I had not had to go to account in the couple of days and have something outfit for me. I could?ve pay $80 to get be part of myself of the $500 but I needed to make sure everything was working 100%. It was great but they charge me $150 on doing a job that was only done in more than 5 minutes. That was great. They were not too far off on appointment time, it was acceptable. Price is too pricey. They did the job pretty quickly but again it something that left complicated in the things that I work every day.

They were punctual. Their pricing was fair. They were quick to get here and were quick to get it done; they got it fixed.

The guy was very professional. I would use them in the future.

please see above. the problem was a dryer door that wouldn't catch so the dryer would stop tumbling.

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We thought some valve had gone bad in the drainage hose. Its warranty had expired, but I still used this company since Gibson's repair number listed them as one of their repair contractors. The repairman arrived on time and quickly looked at the washer. My mom was here to meet him, as I was at work. She said he was only here about 15 minutes. He said there was nothing wrong with the washer, but he thought it was a plumbing issue. He didn't charge us one dime since he didn't have to repair anything! How refreshing! My husband fiddled with the hose and the drainage pipe, and the issue is now resolved. I'm so glad we found a repairman who was honest.

Appliance Repair Service people were courteous and professional. They did a very good job on my washing machine. I had checked out prices at other businesses and felt that Appliance Repair was quite average. They returned my phone calls immediately and as soon as the parts came in they called and set an appointment to come back out and put in the parts. I was very happy with their work.