East Tennessee Movers Inc

The three young men were very professional and took care of our furniture. They did a great job and i would recommend them.

They arrived on time and took care in preparing our furniture for moving. Carefully moved & delivered to new house. Worked quickly but carefully.

It was a great experience on a tiring, stressful day! They did an amazing job in both timeliness, work ethic, protection of furniture and professionalism. They were friendly and honest. They assessed the job up front and listened when I told them of one piece that was fragile and protected it extensively. I can't say enough good things about them. I was also pleasantly surprised with the final cost which was much less than I expected. There were no added costs. All in all; an A+++ experience.

They were very professional and exceeded my expectations.

Very polite, professional and efficient.

Move was smooth and timely. Everything was packed & wrapped just as if move was long distance. Movers worked tirelessly for 8+ hours with a short morning & afternoon break & a 30-minute lunch break. This was my second move using this company and both times workers were top notch.

From the beginning, the company was very professional with a reminder call made a day before, as well, before they left to come to load. They were quick to prepare furniture for loading.

Arrived on time, worked diligently, very personable, absolutely loved the 3 gentleman.

I did my research before hiring a moving company and East Tennessee Movers had great reviews on Angie's List and were BBB accredited. I contacted them and three other companies to ask for quotes. The first to respond gave me a much lower initial quote, but added a fuel charge and additional hour charges if it took longer than the quoted four. East Tennessee Movers contacted me next and scheduled a date and time to come and see what we had before giving me a quote. Although their quote was higher, I felt more comfortable hiring them since they actually knew exactly what needed to be moved and could make an informed decision on how many men and how big a truck to send. The third company sent me an email a week later and I never heard from the fourth. I feel I made a great choice with East Tennessee Movers. We were scheduled to move on Wednesday morning. On Tuesday, they called to let me know that their crew would be free that afternoon and if we wanted, they could go ahead and move us then rather than the next day. We were close enough to being ready that we chose to have them come early. They arrived promptly at 1:00 pm and after looking around and receiving some instruction, got right to work. The crew of four worked well together, were very pleasant and respectful to us, and worked quickly but carefully. They had just enough room on the truck, except for two pieces of furniture that they helped us load in my boss's pickup truck. Upon arriving at the new location, they immediately went to work emptying the truck and putting everything into place for us. There was no damage to any of our belongings our the property at either location. I was very happy with the process from start to finish, and will definitely use this company for any future moves.

Arrived early - moved all clothing and accessories and fixtures with utmost care - no damages. Charged too little for service.

It was an awesome experience. The movers were punctual and very professional. They worked non-stop from the time they got there until the furniture was loaded in the storage locker. They were extremely friendly and made the whole experience positive. If I ever have to move again, I would definitely hire them again and I would ask for the same movers to work the job.

Team was on time, worked quickly and efficiently. No complaints.

The individual crew members worked in a professional and respectful manner. They were punctual, responsive to my requests, and did their best to ensure the move went smoothly. However, there was an incident in which 3 areas on our faux leather sectional was rubbed during transit causing some of the material to be scraped off. All three pieces where shrink wrapped by the movers but it was apparent the friction from the floor of the truck caused the shrink wrap to disintegrate; thus damaging the exposed couch surface. I understand things happen and this is a risk of moving whether it is completed by you, your family, friends, or a professional service. However, when you pay for a service you expect a prompt response and a fair resolution. Those in the market for a moving company should ask up front how damages, if any, are resolved. Don't just take "we are insured" and move on. For this particular company you are required to spend time checking off a list stating each piece of furniture being moved is without a mark or document exactly what is wrong in detail. Remember, you are being charged $200.00 for the first hour and $100.00 per hour thereafter (that was our cost). This means you and one crew member complete the check off list while the other crew members do ... well, I don't know. Or, you can forfeit the check off list and get started feeling confident you hired professional movers so everything should go fine. If not, then there is the "being insured" as the back up plan. Either way, you will pay if an incident occurs. I would also like to point out there were no ramps used so that means dollies were taken over thresholds. With that being said, there were very few times they had to go with this method and no damage to our floors occurred. Again, after our move, there were 3 places on our faux leather couch that was not present prior to the move. I pointed out the damage at the time of the move, and pictures where obtained by one of the crew members, and I was told to contact the office on Monday. I paid approximately $800.00 when the move was completed even though there was damage with the expectation some sort of restitution and accountability would occur. However, it did not. The move was completed on 9/10/16 and I did not receive a phone call from the owner, Dean Roberts, until 9/24/16 with a visit to our home to inspect the damaged property on 9/26/16. When I brought this to his attention he told me he was out of town and busy. Prior to his arrival for the inspection he had several excuses as to why the damage could not have occurred; for example, "in my experience, damage like this does not happen on short moves across town", it's not a new couch so it could have already been there, and it has been moved once; all before seeing the couch or getting all information needed to make an informed decision. I had told one of the movers the sectional had been moved from Florida but the current damage was not present after that move. I had nothing to hide so there was no reason to keep this information confidential. However, it proved to have given Mr. Roberts one more reason not to take accountability. Ultimately, he decided his crew was not responsible and no restitution was offered. Of note, if the sofa had been new and just delivered to our old address, he may have considered the damage as possibly being a result of the current move which contradicts his previous statement of "this type of damage is not typical with moves across town". Mr. Robert's professionalism is lacking and I am not sure how long he will be in business with his lack of punctuality, respect, and business sense. Instead of apologizing and offering some sort of resolution, he made it clear he did not feel the damage was his crew's fault. We had another move scheduled with his company for 10/8/16 and intended on keeping it because we liked the crew members and felt they would be more careful with the next move. Mr. Roberts gave up a job/move (approximately $700-800) just to get out of accepting some accountability for the most recent move. If it had been my business, I would have offered one to two hundred dollars off the next move. Or, at the very least, submitted a claim to the insurance carrier and let it be handled that way. In addition, he asked one of his crew members if he felt they were at fault. Of course I interjected and requested the employee not answer as dragging him into the middle of our disagreement was not fair to him. Exactly how would one answer that question if they wanted to protect their job? I am not a fan of the owner and definitely do not recommend his company to anyone looking for moving services. However, I would like to say thank you to the three crew members who completed the move for their professionalism, respect, and trying their best to be careful with our property. To be fair, I would like to disclose I do not have any proof the damage was not there prior to the move so it is my word against his. I also take full responsibility for declining the walk through checklist to ensure there was no damage to my property prior to the move.

Timely, reasonably priced, professional, accommodating – great experience from honest!

They were on time, worked quickly and were very professional.

The guys were fantastic. They arrived on time and were extremely professional. This was a big job and they worked very **** ** a hot day. They were very careful with all of our furniture, wrapped each piece and reassembled it at the new home. I will certainly be using them in the future if we move again.

Fast! They were on time, friendly, explained the process, and it was done quickly and efficiently. However, maybe too fast. I pointed out a couple of things to be left and not loaded, but they loaded them anyway. There were nicks and bumps along the way, as usually goes with moving. I was under the impression that they were in a hurry and later realized they had yet another move that same day! One guy was sick, so he was replaced after loading, which caused no problems really. There was an upper level at the destination, which caused more work and difficulty getting some pieces up those stairs. But they seemed to take it in stride and got it done. I would have liked more boxes to be taken upstairs, but I felt sorry for them and had several boxes put downstairs, which I later regretted. My advice - If you have a two-level home, have movers take boxes upstairs, don't do it yourself! Ugh.

Arrived promptly. All furniture wrapped & padded. No damage. We were moved a lot over the ways . This was the best move we are have .

East Tn Movers arrived promptly and worked a 12 hour day to move our belongings them one house to another. Amazing second experience!

Called each day before arriving to pack/move. All done within frame of expected move date. Sufficient # of packers /movers with experience and knowledge to do a wonderful job. Very, very pleased with everything about my move.

Arrived on time, introduced themselves, courteous, worked very hard.

Arrived early –completed Job at stage facility & at my house. Paid for move & they were gone took @ 1 hour to complete.

Excellent experience. Wonderful job, couldn't have asked for better service.

Greg and Thomas arrived on time, wearing home badges, introduced themselves- went over the contract then unloaded our trailed. They worked non-stop and only took one brief water break. They were polite and friendly.

Fantastic. They were dependable & professional.