CABINS USA

If you are a cabin owner, please do your due diligence and really consider if CabinsUSA is right for you. I am an owner (own 2 $1M+ cabins) and CabinsUSA absoluetly wrecked my cabins. Every time I went in there, there were huge problems. Some examples - in our theater, CabinsUSA never cleaned the carpet or under the theater seats. The carpet was absolutely ruined. Our dishwasher was broken and they never fixed it, allowing it to leak and ruin the flooring. We have a cabin with an indoor private pool with a water fountain - the water fountain switch broke and instead of fixing it, they "fixed" so that it would just run 24/7. The pool technician messed around with our pool pump and now it leaks will likely need to be replaced. Multiple items went missing or were broken and they do not reimburse you for anything they may have charged guests for. If anything was broken, I only knew if I went in and saw it myself. ALL of these issues were found by me when I went to check on the cabin and nothing was ever reported. On top of the absolutely terrible care they take of the cabins, they do not clean well at all. Every time I came up (and they know when I am coming) I would find gunk in the shower grout, dust and hair all over the cabin, etc. Another thing is the fees - they charge a crazy amount of fees and every month there are about $200-$300 of random charges for really small things. This is on top of the maintenance fee, pool fee, etc that charge. Finally, the cabin booking is dismal. I was routinely getting 2-4 bookings a month and losing money. I finally switched to a different management company and now I stay booked - same cabin. If you are not able to come to the cabin to manage CabinsUSA's work, you care about your property, or you care about making money, I would highly recommend using a different management company. If you are a guest, this is the kind of cabin you will be staying in.

What was your weekend like? We rented a cabin for the weekend with cabinsusa.com. With COVID-19 in play we could not take My son to Great Wolf lodge like we usually do so we decided to rent a cabin with its own indoor pool in pigeon forge TN. My son has been asking about Great Wolf for months and we kept telling him we were going to go to a place where he would get his own pool to himself. He was very excited. The drive up was not fun. Waze brought us through numerous tight back roads that the rain made that much less appealing. When we got to the complex with the unit it was a trip up unbelievably steep hills with single lanes and blind curves. We were very happy to be at the cabin and decided we were not leaving for any reason. So imagine our disappointment when we got there to find the pool was half full. There was a hose running from outside into the pool room propping the door open. The room was cold and the pool was half full of cloudy water. We called maintenance and about 2 hours later they finally showed up. Guy was nice enough but not much he could do. He estimated the pool would be up to the filter by maybe midnight. The system would then run and then clean and heat the pool. The pool was not up to the filter by midnight. It was not full after letting it run all night. So looking at a pool 3/4 full of cold cloudy water we called cabinsusa agian. I asked if they had another cabin with a pool we could shift to. He said he’d call me back in 15 minutes. An hour later he called back to say no they did not. So we packed up and left. I told cabinsusa that I had no intention of paying for this trip and was met with talk of well maybe there could be a partial refund. To their credit they did let me know later that evening that they would refund 100% of my reservation. But that doesn’t change that I spent 4 hours in a car only to have to turn around and head home the next day. So I’m still ******. My son was a champ. He did not fixate on the pool or that we couldn’t use it. If he had it would have been even more of a nightmare. And all it would have taken was a phone call. If you told me ahead of time that the cabin was not ready I would have been upset but I would have understood. I might have even simply tried another week. Cabinsusa refunded my money but that is the very least they could have done and even that I had to make a stink about to make happen. So that was my experience. The pictures below are the picture from the brochure and what we actually got. I’m glad to be home but what a miserable way to celebrate my sons 6th birthday.

DO NOT USE CABINS USA!!!! I just recently got married and my husband and I wanted to book a cabin for our honeymoon. About 2 months before our honeymoon, the company contacted me saying the cabin wasn’t available anymore. An employee CONVINCED us to stay at another cabin on their facility that was being built. We told them we had concerns because it was for our honeymoon and we wanted to make sure it was going to be done. After an employee assured us that the cabin would be ready, we decided to book the other cabin. THE DAY BEFORE THE WEDDING and two days before check in, they cancelled on us!!! They were incredibly unprofessional about the situation and didn’t return my phone calls or emails for a week!!! Their communication as a company is awful. One employee told me my return would be in my account in a couple of days, so after a few days I called and emailed multiple times. When I finally got through, they had told me a completely different timeline for returns!! This company caused my husband and I so much hurt. Do not waste your time booking with this company.