Blue Diamond Pool and Spa, Inc

4/18 - We went to Blue Diamond Pool and Spa and ordered and paid for a new hot tub cover and lifter. We worked with Adam and he told us we would have it in two weeks. Approximately 4/25 ? I asked Adam if we could add an extra strap on each side since the cover wasn't done yet. Approximately 5/14 ?I spoke with Adam asking why the cover wasn?t ready yet and he told me he would pick it up Friday and bring it out to the house Monday or Tuesday. No show, no call. Over the next two weeks we made several calls to both Adam and Jeff, the owner, but none were returned. On May 24th ? I called and Erika said that Adam said to schedule the delivery. I scheduled for Tuesday, the 28th, at 9:00am. May 28th ? they were scheduled to deliver our cover and lifter at 9:00. No show, no call. My husband called at 9:48 to see why they weren?t at the house. He was put on hold for a very long time three different times. After holding 17 minutes, Adam came to the phone and his only excuse was that they were too busy. During that phone call, Adam said that we could get our money back. My husband told him that we wanted our cover and Adam said he would be out to our house by noon. Again, for the third time, no show no call. Between May 28th and June 7th ? We both called Adam and Jeff many times, no return call. No explanation as to why they didn?t show up. At that point we took our old cover to an upholstery shop to be repaired. June 7th ? We went to Blue Diamond to get our money back. We spoke with Michael who said that he was only filling in for Erika and couldn?t do a return. He called Jeff and Jeff said that he would ?deal with it tomorrow?, which would be Saturday the 8th. While we were there we asked to get the lifter we had paid for, that they keep in the store. The one that was there was missing the side mounts but we were able to make it work. June 8th ? No call from Jeff June 12th ? we went to Blue Diamond again to get our money back and Jeff had just left. Erika called him and told him that we wanted our money back for the cover and that he needed to come back and deal with this. He finally came back very arrogant and said he was not under any circumstances refunding our money for the cover because it was a custom order and that was a company policy. We were not told about this policy when we ordered the cover, we weren?t given any paperwork only a receipt. We didn?t sign anything. We weren't given a written copy of this ?policy?. We reminded him that Adam had told us we could get our money back but he still refused. He said that he had just talked with the guy making the cover and that we would have it by Monday, June 17th. June 17th ? no show, no call for the fourth time. No call or product as of today's date, June 24, 2013.

Called over a week ago and left a message to find out if they installed in-ground pools in my area. Call has not been returned.

Horrible experience, total nightmare,

Blue Diamond Pools requested a permit from Williamson County, Tennessee Sewer department. When the inspector came out, he could not issue a permit because of the location of the pool vs. my septic access and field lines. The pool company offered to move the lines, but the inspector said there was no where to move them in my yard. The only option was to remove very old, large trees or move the agreed location of the pool. The only other location possible was on the side of the house, visable to the street and backed up to my neighbor's fence. I requested return of my deposit and got no response from Blue Diamond Pools. We are currently involved in a civil suit which has been postponed four times.

Very well. Adam arrived first thing in the morning and began work right away. The job was done completely and professionally by lowering the pool level adding chemicals and draining and blowing out all water from pipes filter and jets.