Cooks Comfort System, Inc.

.I found them through a home improvement store. Never had any problems.

I have used this company for years, I am really happy with them.

It went great. They were clear in providing the needed information on costs and warranties, how long installation would take and when it could start. They arrived on time and got the work done in about 5-6 hours, which had to include some fitting to get the systems air channels to fit the ones coming out of our house (it was some extra work). They did very good work, were clear communicators, and we would hire them again.

COMPANY CAME AROUND 8 AM FINISHED JOB BY NOON CLEANED UP AREA VERY PROFESSIONAL AND HELPFUL

They have never let me down. Excellent all the way around, other than a little bit pricey. I've been their customer for 25 years.

The call started fine. I called, they answered and dispatched a technician for the following day. They told me up front the service call was $85 and I agreed. The technician showed up on time and did the following Step 1. Turn on unit - Unit failed to start Step 2. Remove access panel and spin fan - Unit failed to start Step 3. Unplug fan and plug back in - Unit failed to start Step 4. Hit fan motor with wrench repeatedly - Obviously the unit failed to start He explained the fan was bad, explained someone would be in touch the next day, charged me $85 and left. I'm not sure what kind of training this guy has but "Hit with wrench" is very likely not in the manual. Didn't test to see if the motor was getting power. Maybe his experience at work. Either way he left me with 85 less dollars and no working AC. When I didn't receive a call by 9:30 the next day I called and was told they would have a motor within two to three days and would schedule the install. I explained the system was under warranty and the person on the other end said they would look it up. She called back right away and said they would be able to get a motor the following day and could install same day. The system was in fact under warranty but they would have to charge me $275 in labor!. I asked if the $85 from the previous call would be applied and was told no the $275 was in addition! I declined their services. I understand why they charge a fee to diagnose the system and I don't begrudge them the $85. They should have applied that to the $275 for the 30 minutes it takes to swap a fan. FYI I called Grissom Heat & Air. They came out and fixed the system this morning (within 24 hours) and charged me $0 because the system is under extended warranty and it INCLUDES LABOR.

This is a great company to do business with. Our heating and air unit was over 30 years old when it finally died. I called Cook's Comfort System and the guy came out the next day. I would like to mention he was actually early too. He did an inspection, gave us an estimate and explained in great detail the work he recommended to be done. By the way, Cook's Comfort Systems is also a Home Depot installer/contractor and we have always had good luck with Home Depot contractors. The crew came on the date we were told and installed our unit in half a day. I would like to add that we had a second estimate by another company in our area that's been in business over 35 years and Cook's was $1,400 less. I would use this company again.

They did a good job. It took them one day to complete the work. They showed up when they said they would. I have been using them for about ten years. We have an annual contract that they come out and check our unit for us in the spring and fall.

When our old heat pump died we decided to upgrade to a new more efficient unit. Mr Cook came out within a few hours to give us a quote on a new Trane XR15 system. The quote was competitive and his crew arrived on time the following day to do the job. They removed the old indoor and outdoor units. and found some airflow restrictions in existing ductwork which they improved at no extra charge. Then they installed the new indoor and outdoor units, charged the system, and checked it for leaks. The crew of three guys spent about six hours to complete the job. The new heat pump is noticeably quieter and uses much less electricity than the old unit installed in 2001. The crew was very professional and cleaned up perfectly, leaving no trace that they had been there except the shiny new heat pump. In the 4 months since the system was installed it has functioned perfectly with no problems. Mr. Cook and his office staff were very pleasant to deal with and I recommend this company.

Pinctual, careful evaluation of problem with correction of the error code issues.

They were great. They were very punctual, very personable, professional, told me exactly what needed to be done, gave me options.

Installation was done on time, the gas line had to be run and was put thru the cellar wall that was in the wrong room. I called 2 weeks later to check on permit and that was lost in the cracks. On 2nd call I was told the right permit was pulled and the inspector would be there on 6/30/14. The inspector showed up and I was told the wrong pipe size was installed (needed a bigger pipe) and the drainage pipe to the A/C was not above ground and had to be. The inspector said the WRONG permit was again pulled and they needed to pull a gas permit. I called the company and spoke to the rep that sold me the unit and I was told the installer would make it right & be here at 1 pm today.....so far no installer. I again called the office and was told they were going to see where the installer was & call me right back. Now 1/2 hr later no word. Why didn't the company know which permit to pull, why wasn't the correct size pipe installed and why was the pipe for the A/C draining above ground as it should??? I am not a happy customer and would not recommend or hire this company again.

They did a good job. I am pleased with what they did us. They responded quickly, got the work done, and did it in a satisfactory way.

I had a recent TVA energy right inspection. The inspector found we were missing a piece of sheet metal when the main level heat pump was installed by Cook's Comfort Systems. He said the missing piece is the bottom part of the 'doghouse' between the unit and the house (it is a package unit outside feeding into a crawl space). We have always had problems with animals getting under our home in the crawlspace, but didn't realize this was the reason. The TVA inspector also found our ductwork (not installed by Cook's) had a number of leaks. I mailed a letter to Cook's Comfort Systems asking them to bid on the job, but I never heard back from them. It seemed to me they were willing to install 2 units for $15,000, but not willing to do the type of follow up job I was requesting. My dual fuel unit (installed by Cook's comfort systems) is set to use natural gas below 35 degrees, however when it is using natural gas, the air from the registers is 86 degrees (same as when in heat pump mode); it should be around 110. Cook's did come out and look into this, but said everything was working as it should be. The TVA inspector said I had leaks in my ductwork system coming into the unit, causing it to entrain outside air, thus the lower than expected register readings when it was particularly cold and using the gas furnace. It seems to me a top flight HVAC company should have known this. I ultimately had City Heat and AIr do the ductwork sealing job and I can not be more complimentary! They addressed the 'doghouse' problem left by Cook's, but said it really should have been done correctly when the unit was installed.

I called John, the Service Advisor, on Monday describing the problem. Even though I'd purchased the unit from another (now-retired) provider a few years ago, John located my warranty and performed the work under warranty saving me several hundred $$. The technician was scheduled to come diagnose the problem on Tuesday afternoon. He was on time, very professional ( even removed his shoes before coming into the house) and fixed the problem during the visit. Overall, good response time and an excellent experience. Definitely would recommend and call 'em again.

I called another company that my family recommended and the replacement part was still available, locally I may add, for only $215. My system may be old, but it works again - NOT thanks to Cooks. They should be called Crooks.

Cook's techs are very knowledgeable and polite. I do think that the company charges way too much for their services. The tech spent a lot of time on the phone with his office to determine how much to charge for things. That was a little disturbing for me. It seemed like he was arguing with his dispatcher about the costs of particular services. It's also funny that they add a fuel charge to their already high service call fee. If it wasn't for the fact that there is a parts (not labor) warranty on this system, I'd probably hire someone else in the future.

On the initial call, they reviewed my systems, the volumes of air heating and cooling that would be needed for a new system and sized units that would fit. They reviewed the capabilities and efficiencies of each and the various price points. Their pricing was not the lowest, but I felt that, with the 10 year parts and labor warranty, their offering was the best. And I've not been disappointed. They scheduled the installation, told me what to expect and provided sufficient people to complete it in one day. They were incredibly clean and left things spotless. They reviewed the new thermostat, air cleaner, and filter changing processes with me to be sure I understood what to do. Since then, they call every spring and fall to schedule the maintenance visit and always show up on time. My electric usage is about 1/3 lower in the summer than it was with my previous system. In the winter, it's pretty close to the same as it was but I'm using a heat pump and backup electric instead of my previous gas fired boiler system. So, I'm saving electricity overall and saving about $3,000 a year on propane gas. They are terrific people to work with and I highly recommend them.

Cook's did what they said they were going to do and they did it on time and for the quoted price. They were very sensitive to our time requirements (we were having to use space heaters to keep warm). Removal and installation only took one day. They did a very professional and clean job, both in the basement and in the yard. They had to replace the concrete pad that the outside A/C unit was sitting on and drill a new exhaust vent in our foundation wall. The new system is working as described. The variable-speed fan technology keeps our home's temperature exactly at our thermostat's set-point. With our old system, we would experience small temperature fluctuations around the set-point of + or - 2 degrees. So far, the new system's operation is superb.

Cooks Comfort Systems was great. The interaction was great. They had to order a part and they were quick and efficient.

I worked with John yesterday. They started the job at 8 o'clock yesterday morning. I really didn't do a lot of comparison shopping. I didn't have a problem with the price but I am not really sure what they put there. It didn't strike me as outlandish and it was in the ballpark of what was expected. Some things arose today that had to do with existing vents on the furnace. We also had a water heater replaced but not by them. The code inspector had some issues with the vent but the vent was there already. It wasn't their work. They were right on time. We went with them because you could finance with the home improvement store with them here. That's 12 year versus finding some money now. I had seen after we had already had a contract with them that a few people had rated them low. But it's a matter of reading through the lines. In one of the cases I think it was unrealistic expectations on the part of the person that had them come out. All in all I would say they did a good job. After they left I wasn't really concerned about anything and I wasn't crossing my fingers hoping for the best. I had already had them out once to do a check-up of the old air-conditioning just to try and get it through the season. But we knew we were going to be replacing stuff. I expect we will be sticking with them for the periodic maintenance and check-ups on the furnace and the A/C.

Engineer very professional and punctional. This company does good work. My only problem has been miscommunication on the service contracts, which I purchased the first year. I expected the maintenance calls to be performed automatically but I had to call more than once to get them to come. Like most, I do not have the time to remember to call or remember what I have paid for.

They arrived exactly when they said they would and the crew proceeded to work in a very efficient and cheerful manner. Whenever they entered my house (to clean the ducts and to install the 2 new thermostats), they always removed their shoes to avoid tracking in dirt. They were professional at every turn and all very knowledgable about what they were doing. At the end of the day, they cleaned up so you wouldn't even have known they were there. I definitely recommend them to anyone who has heating and air conditioning work to be done.

I will not use Cooks or recommend Cooks again ever and would strongly suggest you get a detailed estimate before you have them drive out to your house because of excessive and exploitive charges for work and poor quality workmanship. Cooks was contacted to come out and reconnect the electrical service to a AC/ Heating unit that they had previously serviced on March 15 2010, but had left unconnected from the power grid. Their first call on March 15 was to diagnose why we were not getting any heat in the lower level of our residence. At that time they tried to sell us a new heating unit but we decided not to proceed at that time because we at the tail end of the heating season and we could defer a major expenditure for at least 6 months. On the March 15th call they disconnected our heating air conditioning unit and never reconnected it. Fast forward to May 3rd and now we need air conditioning on the first floor we tried to engage the AC only to find it not working so we place a service call to Cooks to have them come out essentially and put our AC unit back in the condition they found it prior to their call on March 15, 2010. They did mention to us to check the circuit breakers inside our home which I did but they had pulled the fuses from the electrical service box adjacent to the HVAC unit outside, this is not something you want your customers messing with, as it’s not a breaker and if you’re not careful you can get electrocuted. In the morning of May 4th a technician from Cooks arrived and proceeded to reconnect the electoral power to the AC unit it started and was blowing cool air in a few minutes problem solved. Since Cooks was already here correcting their workmanship, I asked the technician to see what was wrong with our air conditioning unit for the second floor which is right beside the first unit as it was which was not cooling the second floor. Within 10 minutes I was told the Freon was low and that he was going to need to add Freon. Some 30 to 45 minutes later the second floor was blowing cool air and the Cook technician was finished, for this I was handed a bill for the following: $ 61.00 “Diagnostic Charge” $ 75.00 “Charge the System” $ 95.00 “Freon” $ $5.00 “Fuel charge” $ 244.00 Total So the way I figure it $75 plus $61 equals $136/hour which isn’t bad if you’re a brain surgeon but seeing that 99% of all air not cooling problems is low Freon, the extra $61.00 for the “Diagnostic Charge” seems excessive and exploitive particularly in light of the fact that they didn’t even have to drive out they were already here making up for past transgressions.

They did a fantastic job. They were very friendly and professional and answered all my questions. Over the years, they have always been quick to respond and tried to do there best to make sure I was satisfied. I am very pleased with their service and install of my new system. The savings in my utilities have also been worth the experience. They did a great job and I will continue to recommend them to all my family and friends.