ABJ CUSTOM POWDER COATING

I previously had ABJ blast and coat 5 different automotive parts. Other than taking much longer than most places, (3-5 weeks on average) I was fine with it as the staff was friendly, and the prices fair. A mistake. Then, the mask started slipping. I brought a custom exhaust header for them to do, and after 4 weeks I called just to get a checkup. It wasn't done, "okay well, maybe next week" I thought. 2 days later, they called and said it was ready. I assumed they had bumped it up as I was a good customer. Nope. When I installed the part the powder coat started coming off immediately. I could scratch it off with my fingernail. When the metal was exposed I saw that it hadn't been blasted, and they had coated semi-rusted metal. So what they had actually done, was after I called, they just threw powder on it and got it out the door. Stupidly, I looked past that. And 5 weeks ago I brought a engine block for them to do. I arranged for one of their blasters to pick it up that monday at ABJ and was told and assured he would pick it up, and that it could be blasted with no damage, and I was also told it could be powder coated with no damage. I dropped it off on a Saturday for the Monday pickup, and even brought it on a new engine stand so they could just roll it around and their blaster could load and move it more easily. The guy in the office that I had never seen before this, knew the blocks situation, the pickup time and date, and the color I wanted. I was told a week or less to blast it, and a "couple weeks" to powder coat it. Which I knew from experience meant 3-4 weeks. So, 4 and a half weeks later, (this Tuesday) I tried to call multiple times to get an update. No one answered the phone regardless of when I called. After trying two times today to reach them, I decided I'd drive over there. I'd had a bad feeling for weeks since neither their blaster or them ,had called me asking for money, and now nobody seemed to be picking up the phone. Turns out I must be related to Dionne Warwick, because I was right. When I arrived not only had the block not been touched, but nobody knew what was supposed to be done to it. Their blaster never picked it up, never called me to tell me, and ABJ let it sit there for a month after and never called. When I asked why nobody had called me, I was told by an older gentleman and the guy i usually dealt with (who now got angry and defensive) that "he didn't run the phones". Oh, did I mention this was shortly after both of them said they had seen it sitting there for weeks and "wondered why it hadn't been touched"? When I looked at them like they had brain worms, the one guy went to go call their blaster to get him to come get it. (without asking me mind you) I told him no. Why would I want to use their guy who had already messed up this badly? He got angry over that too, and walked off in a huff. No apology, no explanation, zero effort to make the situation right. The older gentleman, did help me load the block and empty my trunk to do so. (hadn't planned on this happening so I brought a sports car ha ha) You could tell he knew this wasn't the best situation, and was the only one that actually tried to make things right in any way. And as it turns out they couldn't have powder coated it anyway! I wish i had been told that 5 weeks ago when all this started. Or heck even 4 weeks ago when the block hadn't even been picked up as promised. I give them 2 stars on Google ly because they had previously done good work, and the older gentleman did make an attempt. If not for that, 1 star. Needless to say, I'm not going back. I'll make sure to let all my car club friends that use ABJ (on my recommendation) what happened as well. I'll probably have some fences to mend with them now. Do not give these people money. They are not only deceptive, and slower than other coaters, don't seem to have anyone that knows how to use a telephone, and their quality is spotty and communication non existant. On top of that, they only care about their commercial customers, the little guy be damned. And business owners wonder why brick and mortar places are dying?

I was so pleased that I had them powder coat 6 other pieces. I've never had a powder coat job done before, they sand blast paint off then they powder coat it then bake it on. It's longer lasting then a paint job. I called a couple different place and they were recommended to me. The price was the same as the other guy and he sounded like someone I'd like to do business with. Their pricing and their set up out there looks pretty good. They do race car painting, they bake it at about 425 degrees. They do good work and I paid a little extra for them to provide me with a drop off service. Then someone came over to re-sling the stuff with the fabric. ABJ did a good job with the painting and it worked out well.