Supreme Floor Covering

I had to fire them. The hardwood was $5000 and the carpeting was $2,500. They were not punctual and they did poor quality work. I had to get somebody else to finish both jobs. I had to ask them to leave because they did such a bad job. I waited for days for them. They would say that they will be there first thing in the morning and they would show up at 4:30 in the afternoon and work for half an hour. A two day tile job took three weeks before I finally fired them. Then their hardwood guy came. It was so crooked that we had to rip it out. It was awful. I had to buy four more boxes of wood. It cost a lot of money. They were a subcontractor. The carpet guy never showed up with a vacuum cleaner. He kept asking me for a vacuum cleaner. I would not use them again.

These guys were such a pleasure to work with and were very professional and really knew what they were doing. I recently purchased a home and wanted flooring in the downstairs so I called Supreme Floor Covering and spoke with Matt. Since this was the first time purchasing anything like this I made sure to do my homework. They were extremely reasonable with the pricing. Along the way there were a few bumps we ran in to with my new home and they were able to fix these the correct way which I was so grateful for. The price for these additional repairs was also very reasonable. The work speaks for itself and they take a lot of pride in the final product and you can certainly tell! I could not be happier with the flooring and certainly plan on hiring them again. I have already begun recommending them to my friends. Katherine

The professionalism and concern for quality was evident from the start of the project. Matt Schulte visited our home several times and explained exactly how the process would work, brought samples of everything he had to offer that would look good in our rooms, and offered advice on wood selection and design elements. He took our thoughts about what we desired and was able to effectively execute on those ideas. For example, we wanted to have a distinctive look to our floors and we wanted to have a darker boarder put around each room where the natural wood flooring was to be installed. Matt brought many pictures of similar work he had done to show us how our floors would look. He actually had a picture that was almost an exact match to the wood we had selected, and the room he had previously installed in was nearly identical to ours! It confirmed that our ideas would look good in reality, and made our choice to go that direction quite easy. During the flooring installation, and upon tearing out the carpeting that had been on the floor, Matt's team found that our present floor was not level at the point of intersection with another room. One of the installers went under our house and found that the support posts were not positioned correctly to give adequate support to the floor. He took pictures of the structure and shared them with Matt and me so we could decide on the best course of action. We came up with a fix of adding additional supporting wood. They took care of the problem quickly, and the additional charge for the fix was nominal. Again, he took pictures of his work and showed them to me so I could see what he had done. I was thrilled! Due to several happenings, Supreme started to run a little behind in their schedule, and it became obvious that they were not going to be able to finish the second room before a party we had scheduled for the upcoming Thanksgiving holiday. Matt, at his own cost, installed carpeting in the second room to ensure that our house looked perfect for Thanksgiving, then came back after the holiday to take the carpet out and finish the hardwood installation. He had done such a good job on the "temporary" carpet that we almost wanted to keep it! I was very impressed by his proactive offer to do that for us. Our flooring is complete, and it looks absolutely beautiful! We plan to use Supreme again in a few months to replace the carpeting in our bedroom, and I would recommend him without any hesitation to anyone wanting to have flooring work done. It was an enjoyable experience.

Was a pleasure working with this group. They did what they said they were going to do, on time and at a fair price. Would definitely use them again.

From their explanation of what I needed to do and move in preparation for the installation to their concern that I was choosing a carpet I'd be happy with for a long time, everyone was professional. Their prices were good in my book, and I am really happy with the carpet job we have. The installers even explained how they went the extra mile to nail down the wood underneath the carpet to help prevent some of he squeaking that was happening with the floor. That alone contributes to our daily happiness and overall satisfaction. I'd give them an A.