Stanley Steemer

Terrible job is not strong enough to say how dissatisfied I am . Sales person on phone did not fully explain cleaning and coating, he was too anxious to book me but did say they would replace furniture when done. When crew arrived, they couldn't just clean and coat as originally priced, without stripping existing coating, which almost tripled the price. I specifically asked if work crew would help with laying carpet back down when done and told they would take care of it including replacing furniture. They left everything in shambles and ran out door saying if it's sticky don't walk on it. I'm a 74-year old woman who now has to move furniture including a sleeper sofa. Will never use again.

Not well, and I took pictures to prove it!!! I was not pleased!! After services were done the technician claimed that my carpet was cheap and that’s why it looked the way that it did!! My carpet isn’t cheap!! I know I paid for it when it was installed!!! It’s one of the most expensive! I did the survey and they asked did I want someone to call to discuss my dismay..... well it’s been 3 weeks and I still haven’t heard from them. I won’t be referring them to anyone!! I’m rating them “1”.

They left the carpet a little bit too wet.

They went above and beyond. They cleaned my carpets, got any spots out and even helped me move stuff around.

I would tell someone to be sure whatever they use to clean the carpet was, there is no way to asses that before they do it but I just know that it didn’t leave my carpet cleaned at a level that I expected. There were still residue and I didn’t like that. I wasn’t happy at all. I tried to use the cleaner on spots that he left and it work better when I used alcohol than the chemical he left to clean it. He could have found a different cleaner that didn’t leave residue.

We had them clean the main areas, some of which had been stained by pet urine. They did a fantastic job - moved furniture, vacuumed, cleaned the carpet, and put down a protectant. I would recommend them and use them again.

Job was well done, was able to get out some stubborn stains and the 2 workmen were very professional and courteous.

I haven't found an ideal carpet cleaner yet. I have used Stanley Steemer. They didn't get some pet stains up like I would have wished.

They’re so polite and so attentive. We’ve always been happy with the end result with them.

They were excellent. Very professional. Very courteous. Very efficient. I think they were the lowest price we had here.

The techs were not careful. Areas along the sideboards were not cleaned, the rug had areas with animal hair left on, and the maintenance coat for the wood floor product was not heated properly before putting down. I had to call and have them out again to redue the work. The supervisor returned with the same techs, and the job was done correctly this time. The wood floor in the cabin is like it was just laid. It's beautiful.

I have also used them for my hardwood floors in the past and they did an excellent job on it. They did a good job on both services. They are very professional and they take care of all the cleanup afterwards. I have been happy with their work each time that I have had them. They always ask how I like their work and they go over the carpets with me. They have me take a look at it if I am happy with it. Stanley Steemer usually calls back a couple of days later and asks if I am happy with the job and they will come back and take care of any spots that reappear. So, I am very happy with their work. They are very thorough. I called them before Christmas eve and they were all busy but they got me in anyway. They made an appointment for me and they made a point of getting me in. They really went over and above the usual there and I made a point of tipping them for doing such a good job. I would definitely use them again in the future.

Honestly, went OK at best. Originally I was provided a 9:00 AM arrival time, which got chenged to 11:00 AM without a call. I did receive a message regarding this change, but no one called me to inform me of the alteration. Secondly, once the cleaning was compelte, I was informed the protable sprung a leak, whcih soaked my hardwoods. Overall I would not use the service again and I agree with the no more than B rating provided at the time of my review submission.

Easy to schedule online. Get a call when technician on his way. Worked hard and efficiently. Cleaning was for six rooms, one hallway, steps, and a walk-in closet. House was empty and vacuumed, since we just moved out of it, so it doesn't get much easier than that for the technician. Took maybe 90 minutes to complete. Will use Stanley Steemer again because of simplicity and doing what they said they would do when they said they would do it. Yes, sometimes it can be just that simple - how refreshing!

I am satisfied with their work and I think their price was affordable. I give them a good recommendation all the way around; it was a good experience. He did what I asked him to do; that was it.

It went very well. The entire job took a couple of hours. They didnt hurry. See above for details. Thank you for training your employees so well, Stanley Steemer!

Stanley Steemer is very good. They are excellent and their prices are very reasonable. They is hear when say they will be here and they start working immediately. They are very professional.

I had pet stains they did not pretreat but most csame out anyway. When they moved the furniture in the family room, the lamps were plugged into the floor under the heavy couch. They replaced the cpouch and lamps without plugging the lampps in and I had to have family members come over and move the couch to plug the l;amps in again. The carpets were clean but very wet. They said it would take 12-24 hours to dry.

They were on time and got the job done. They were attentive.

Two men arrived promptly, but as we started going through to determine what needed to be done I could tell one was getting a bit frustrated. After the walk through he said he had to call the boss because there were too many rugs. I explained that I made the appt. online, as I had in the past as a repeat customer, for the very same rugs in the same rooms before and there was never a problem cleaning them. After his call it was determined that the final price was to be 50% more than stated. The time spent on this was 30 minutes. There was no request of the manager to speak directly with me or negotiations on the final price. I sent them back and will look for another source.

I've used them just once and it was fine. I will use their services again in the future.

They were not able to get out really bad spots. They were courteous and nice enough. I don't think they took that much time to clean the badly stained areas. They did a good job if it is not a really bad carpet.

They didn't get underneath my furniture and they didn't use any kind of chemicals to try and alleviate the smell in the carpet and that kind of thing. They did however, put paper cups of some sort underneath all of the furniture. Our carpets stayed wet, I mean drenched, for 3 or 4 days. It wasn't fun. I didn't like it or appreciate it at all.

Stanley Steemer lifted up all the spots and got the area clean. Definitely would use again

Scheduled online; arrived on time; carpets look much better; very professional; will use again