Southern Irrigation

Description of Work: Maintained our sprinkler service for the last 8 years. Replaces broken sprinkler heads and adjusts for plant growth.

Description of Work: I had a ruptured line from the recent cold and had to cut my water off at the street. I called and scheduled for a time I would be home 2 days later as I did not want someone I'd never met to be doing work at my house. I told them I had to leave for work at 9:20 at the latest and was told they would arrive between 8 and 8:30. I just needed to meet the guy before I left, didn't have to complete the work. At 8:00 I was told they were loading up to leave. At 9:15, still at least 15 min away and I had to go to work. I called the office and asked if they could work me in that afternoon or Sat as I had been told they would be there by 8:30, so had not made other arrangements. Was told no, so at this point it has been 6 days without water and I called and found another wonderful company that came out within an hour and fixed the problem on a Saturday. I was very disappointed to say the least. If you are going to be so late that we have to reschedule, at least try to be flexible and get me worked in. Try to make it right. Horrible customer service. The guy that was supposed to do the work couldn't even give me the correct office phone number. Epic FAIL!

Description of Work: They put in a sprinkler system.