SERVPRO of Belle Meade/West Nashville

great job small area affected

Servpro was very responsive and the work was done as expected on time and in budget. It was the kind of experience you wish you had from all service organizations. I would definitely hire again, but hope I don't have to.

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Amazing! They did a great job. This provider's communication is very good. Their admin team is great. We had to reschedule due to weather and they were on-time, they were very respectful of our home. Because I work at home, they were very quiet so I was able to continue working. They worked quickly and then a supervisor came by to make sure that I was satisfied with the services.

It has been a while but they did a good job for us. The estimate for how long the drier equipment would take was long. They did what they said they would do. There was a miscommunication about the equipment.

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The ServPro team came promptly. They had the proper instruments to assess the water damage and the fans and other equipment for drying out the floors, walls etc. They were professional and courteous and did a reasonable job of cleaning up after themselves. They even volunteered to pressure wash the back deck which had gotten pretty dirty and muddy during the drying out process. The only reason I rated them a B instead of an A is because several pieces of furniture were damaged: two inexpensive bookshelves and a gate leg table. Also, they put a small scratch on the front of my nearly new refrigerator. The cost of the service they provided was covered by my insurance.

We had a swarm of bees that got into our home between the stone and crown molding above our front porch. We knew where they got in, but we didn't know exactly where they ended up. We were not sure if they were in the walls or the ceiling. We had used Servpro in the past and I remembered they used a thermal camera to locate water intrusion. I called to see if they thought they could locate the bees with the camera so we would not have to destroy our dining room walls and ceiling trying to locate them. Rob, the owner, personally came out to oversee the project. First they sealed off the dining room to keep bees out of the rest of our home. He brought out the thermal camera and it worked like a charm. He determined the bees were in the ceiling about 3 feet from where they entered. The bee man cut a 16x16" square in our ceiling and the bees were right where Rob said they were. Once the bees were removed, Servpro sealed up the small void that allowed the bees to get in. Then they repaired the drywall damage on the ceiling. This is the third time we have used Rob and his team. They are professional, courteous, and clean. I highly recommend them, they are top notch!

I usually don't write reviews, but I was so impressed with Servpro of Belle Meade I felt I needed to let others know. We had recently finished an extensive remodel that created an unbelievable amount of dust. I had spoken with several companies that were not interested in cleaning our ducts because several of our ceiling vents are nearly 25' off the floor. I was very surprised the owner, Rob, personally supervised the job. He took the time to describe exactly how they would perform the work and answered all of our questions prior to beginning. I was apprehensive about having workers on the new hardwood and carpet we had just installed. They took great care to ensure there was no damage or dirt left behind. They did an outstanding job and were very professional and great to work with from start to finish. I will definitely use them again to clean ducts and hopefully we never have fire or water damage, but if we do... they will be our first call.

Called on a Saturday and was told they wouldn't come out until Monday because it wasn't an emegency. They removed the water efficiently - however - once they left - yellow stains appeared in my carpet that were not there before. Since their slogan is and quot;Like it never happenedand quot; - I called and was told that cleaning the carpet was not part of the service and that I could pay for a new service call, and for cleaning the stains they left behind, but they would not clean up the mess they left behind. Very disappointing considering the price I paid for such a minimal service.

I was very disappointed with them. I had an internal leak in my house. They did work beautifully as far as cleaning up was concerned. The house was dry and there was no smell. However, the people that did the repair work for them were not good. The guy did not exactly do things in the way the things were meant to be done. I had to call him back to redo the work. He did not know what to do when the corners were all chipped. He did not have the professional ability to do the work. I think my home owners spent for it. First, their plumber came out and stopped the leak. Everything was dried. Big heated fans were left running and there was no moisture left. However, the fixing up of the sink and closet was difficult. There was a lot of resetting of cabinets. The man who came up to fix was at fault. I called him back. I took him to another room and there was a plastic cover on the cut corners. I showed him that and asked him to use such covers. He went and did the same. I was really bored of doing the thinking for him. The quality was fair. They were very responsive. They were not very punctual, though. They were professional once they came out. I will use them again in the future.

I wasn't even sure that I needed professional services but called to be on the safe side. The guy who came thought I may have had some minor water damage that had caused a little mold but seemed inactive. I thought it would be a small job. Being paranoid, I asked for an estimate. He couldn't give me one, only his assistant could do that. No tests were done, and he wasn't even going to check the floor under the house until I brought it up. The estimate for a spot that probably wasn't even 1 x 2 was $396, which included renting the brush to clean it (wouldn't t they own a brush?). The assistant who had not seen the spot insisted it was at least a 3 hour job. The $95 charge would not be applied. When I called to cancel, she offered not to charge for the ''brush rental'' and reduced the work from a 3 1/2 hours job to a 2 hours job for $196. I felt like I had come very close to being taken. Since I canceled, I cannot rate the quality of work.

Servpro was very responsive and did the best they could. There were mud stains on the couch and water stains they just could not remove.