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Premier Maintenance & Remodeling LLC

Kitchen and Bath Remodeling, Plumbing, Masonry,

About us

Premier Maintenance and Remodeling is a full service general contractor that understand the needs of our customers. Since 1983 we have provided services to home owners, condominium communities, and home owners associations. Call us today for help with small repairs around the house. We can assist you with those honey-do lists and preventive maintenance items that will protect the appearance and value of your home. We can also assist with fire or water damage restoration. We work with you and your insurance company to repair your home completely and correctly to protect your investment. Our goal is to provide maintenance and remodeling services to meet and exceed the expectations of our customers.

Business highlights

42 years of trusted experience

Services we offer

All types of home repairs and remodeling including handyman service.

Services we don't offer

Appliance repair. Roof repair

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.86 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
4.0
responsiveness
4.2
punctuality
3.8
Showing 1-6 of 6 reviews

Paul T.
07/2022
2.0
remodeling, woodworking, doors
  + 1 more
I was quoted a price that included 2 guys for a full day to complete the project. However, when the 2 man crew came, their only instructions was to remove the front door and seal it up. The subcontractors were not informed that there would be any repairs involved and after a little chit chat, said that it was a 2 hour job as provided to them in the Work Order. If they included the repairs, they let me know that it would take the full day. When I called the Premier representative, he had significant pushback on the scope of work for this small project. He stated that the repairs were not included and that the 2-man crew was only to remove the door and seal it. The additional "scope" would tack on ANOTHER FULL DAY; thereby more than doubling the quoted price. At this point, the existing entryway was already removed and I was given the options to either keep the current scope of work or more than double the price. The entire point of this project was that Pella would not install the new entry without the repairs. Ultimately, the repairs took the full day and the crew came by in the morning for an hour to inspect the work and finish sealing the door. My thoughts: 1. If statement of work had been correct and that the damage to the frame was more extensive than originally determined, then I would not be upset with adding the additional scope. 2. No representative ever came out to inspect the issue or after the work was completed and therefore did not have knowledge of the extend of the repairs. 3. I feel like the representative extorted us for more money because HE messed up scope of work. 4. This likely could have been resolved by providing a written quote with the details of the job. Unfortunately, I can not recommend this company as a result of this experience. I was put in an impossible situation where I either have to hire a different crew to complete the scope or pay double. I found it unprofessional, a strongarm tactic, and dishonest.
Description of Work: We ordered a new custom front entryway from Pella. When the Pella Team came to remove the existing entry, they found that the wood framing around the door was rotted and could not perform the installation without the framing being replaced. So, the Pella Team left the door in place and sealed the front entry with insulating tape to keep it from getting worse. Pella then referred me to Premier for the remediation. A representative came out to talk about the small project which included: 1. Remove the Door (something that Pella would have done anyways) 2. Remediate the rot and replace the wood framing. 3. Seal the front entry so that Pella can perform the installation.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$2,500

Debra Y.
12/2015
5.0
countertops, electrician, masonry, plumbing, home remodeling
  + 3 more
unknown
Description of Work: Installed a water line to the outside. |The job was more complicated than originally thought but the price stayed as quoted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Diane D P.
04/2015
5.0
ceramic tile, countertops, drywall, electrician, masonry, plumbing
  + 4 more
It has been an excellent experience. The crew is excellent. I have no problems whatsoever. The crew is fine, professional and courteous. They have been excellent. I chose the company because I did my research. They are great. I have no problems. Their punctuality is excellent. They are professional. I will definitely hire them again.
Description of Work: We are only using one company and that is Premier Maintenance & Remodeling. They are still working for us. The work started last October. I don’t want to tell you the work that they are doing. They are just doing everything for us.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara C.
10/2014
2.0
home remodeling
  + -1 more
1. The repainted trim and front door painting went well and looks good. 2. On repainting the steps into the house, at first the painters slapped one coat of paint on top of the old, pealed paint even though they were told to sand and prime first. You could see bare wood through the paint. They had to sand and repaint. They did not prime the wood as we requested. 3. Much of the siding on the dormers had to be redone because the carpenter didn't cut the boards to fit and the siding was very uneven along the roof. 4. The garage door replacement went well. 5. The biggest mistake was replacing the door from the garage into the house. The replacement door is an inch shorter than the old door. That was the first mistake. Then, the trim carpenter and painter came along and finished the door leaving the 1-inch gap open between the garage and the house interior...and told the boss they were finished! I found the gap above the door myself a few days later. I just couldn't believe 3 sub-contractors let that go! 6. The closet conversion went well. I am very happy with the closet reconstruction. 7. They did a good job repairing the broken bricks on the front porch. 8. The cracked mortar repairs are very messy. We should have hired a company that specializes in brick repair on this item. I would not recommend they take on mortar repairs in the future. On the total project, we were told the work would take 2 weeks to complete, but it took 8 weeks. We expected the work to take longer than 2 weeks, so were not too concerned about the time discrepancy. Our biggest complaint with Premier is that no one supervised the work of the sub-contractors. So, when the sub-contractors made a mistake or did sub-standard work, they would tell the boss they were finished. We had to follow up with the company to come look at the 'finished' work, which was subsequently redone. The premier people were very nice and made every effort to fix the work that was sub-standard. We believe the company accepted the job when they were too busy. The owner of the company never contacted us. We don't believe he was aware of our situation until very late in the project. We will never know what is their best work because we will not hire them again.
Description of Work: 1. repainted front door and trim on front of house 2. repainted steps and railing from garage to house 3. replaced siding on 3 dormer windows. 4. replaced garage door 5. replaced door going into house from garage 6. converted one long reach-in closet into 2 closets 7. repaired broken brick on front porch 9. repaired cracks in mortal around house

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$10,000

Response from Premier Maintenance & Remodeling LLC
We appreciate the feedback provided, as it gives us an opportunity to improve our performance and level of customer satisfaction. We have taken steps to improve our supervision of subcontractor work by now scheduling an onsite project manager for our ongoing projects. We want our customers to be happy with the end result, and we appreciate this customer allowing us to remedy any work that was initially not to her satisfaction. We have made improvements internally to help avoid any similar occurrences on future projects.

BILL & LISA H.
08/2013
5.0
contractors, ceramic tile, drywall, lighting, home remodeling
  + 3 more
Representatives from Premier Maintenance and Remodeling were very thorough and responsive. The workmen were prompt, professional, courteous, and did a fabulous job, especially Gary Dooley. The job consisted of tearing out everything in the old bathroom and installing a new shower, lots of tile, toilet, new closet, some new drywall, medicine cabinets, lights, exhaust fan, and painting. We are very pleased with the beautiful results and would hire Premier again!
Description of Work: Remodeled the master bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Patrick M.
11/2012
5.0
contractors, countertops, deck cleaning, electrician, lighting, masonry, plumbing, home remodeling
  + 6 more
I had contacted several contractors to solicite bids for the work. I had a written description of everything I wanted done and gave it to each contractor. For me this was a way to insure that each contractor was bidding on the same requirements. Mike not only submitted a very detailed estimate, item by item, but had no problem discussing each and every item on the bid with me and some of them several times to be sure I clearly understood what I was getting for my money. As with all such jobs certain things changed as the job progressed. Mike and his team were receptive, responsive, and helpful with suggestions as to how the change might be done in a better way. Even on the rare occasion when Mike was not available his team was responsive and helpful with any ideas or suggestions that my wife or I might have. In fact the only holdup to the project we had was generated not by Premier Maintenance but by the manufacturer of the kitchen cabinets. The entire experience was less stressful and more professional then I had expected especially considering I was a 1000 miles away in New Jersey .
Description of Work: Mike Stacey and his team from Premier Maintenance stripped the kitchen down to the walls, hung all new cabinets, installed all new appliances and were responsible for the installation of all new granite kitchen counter tops. They removed the old and installed a new vanity, faucet, and mirrors in the first floor powder room. Additionally they removed full wall mirrors in the two bedroom baths, painted, grouted and replaced light fixtures and faucet in those bathrooms. They were responsible for painting the entire interior of the home as well as repairing, painting and sealing the deck and walkway leading to the front door. This also included some masonry work out side. The single item that makes this project unique and is also a credit to Mike’s communications skills, cooperation, and trustworthiness is that for most of this project I was in New Jersey , where I live. 90% of the communication was done via email and the occasional phone call. I certainly would use Premier Maintenance again and would give them 4 ½ stars out of five without hesitation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

    Contact information

    1838 Elm Hill Pike 101, Nashville, TN 37210

    www.pmrpro.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 AM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Plumbing,
    Masonry,
    Electrical,
    Countertops and Backsplashes,
    Lighting,
    Drywall,
    Ceramic Tile,
    Unfinished Carpentry,
    Doors,
    Finished Carpentry and Woodworking,
    Deck Maintenance

    FAQ

    Premier Maintenance & Remodeling LLC is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:00 PM

    Tuesday: 7:30 AM - 4:00 PM

    Wednesday: 7:30 AM - 4:00 PM

    Thursday: 7:30 AM - 4:00 PM

    Friday: 7:30 AM - 4:00 AM

    Saturday: Closed

    Premier Maintenance & Remodeling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Premier Maintenance & Remodeling LLC offers free project estimates.
    Yes, Premier Maintenance & Remodeling LLC offers eco-friendly accreditations.
    No, Premier Maintenance & Remodeling LLC does not offer a senior discount.
    No, Premier Maintenance & Remodeling LLC does not offer emergency services.
    Yes, Premier Maintenance & Remodeling LLC offers warranties.
    Premier Maintenance & Remodeling LLC offers the following services: All types of home repairs and remodeling including handyman service.
    Appliance repair. Roof repair

    Contact information

    1838 Elm Hill Pike 101, Nashville, TN 37210

    www.pmrpro.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 AM
    Saturday:
    Closed