Paul Davis Restoration of Middle Tennessee

Worst customer service ever! Troy Hurd dragged my family along for 3 months to decide he is unable to assist. After providing a quote and stating he was working on getting us scheduled and getting it worked out. I did lots of research before settling on this company and yet this was the outcome. Know that if they don't return a call... call again and again and again and finally one will answer and give you a supervisor. That's the only way to get anything done.

I have never dealt with a worse contractor than Paul Davis Restoration. After a tree fell on our house on May 6, 2021, I decided to use them based on State Farm's recommendation. They gave me the name of the man who would be the project manager. I never met him, he never once came out to our house to look at the damage, and he made no effort to contact me, except to send me a work authorization. I paid half of the estimate ($10,018.33) on June 24, 2021. I did not hear anything from the project manager all July or August. I finally got in touch with the office, and they sent a roofer to look at the damage. He said he couldn't do anything until the framing work was done. I tried contacting the project manager to see when a framing crew was going to get started, and after several attempts, he said the roofer was responsible for that. The roofer finally did get a crew, and he basically became the project manager. At this point, I asked the roofer what I was paying Paul Davis for, and he couldn't give me an answer. I had to hire and pay a metalworker myself ($6,375) to replace the patio railing the tree destroyed. I had to hire a pest controller ($1,078) to remove raccoons that had infested our ceiling. They were able to get in, because Paul Davis Restoration took so long to begin work, and there was an opening in the facia. Almost five months after the tree fell, the job was finally completed. In late September, I paid the balance of the work authorization ($10,018.33). On October 5, the Paul Davis Restoration office called me to say they would be sending me a Completion of Service document for me to sign. More than three months later (January 18, 2022), I received an email asking me to sign it, and it included an invoice for an extra $7,198.84. I never once received an itemized list of expenses, so I had no idea why I would still owe $7200. Eight months later, on September 16, 2022, I finally received an itemized expense report. How can a contractor underestimate the cost of a job by over $7000? I suppose it’s possible if he doesn’t visit the job site one single time.

Paul Davis Restorations (PDR) was the primary contractor for our full kitchen remodel through Lowe’s. To say the project was completely mismanaged is a gross understatement. Much if the problems were caused by Lowe’s but many were due to PDR. Starting with never having set times to work, always a “window” of a few hours which were frequently missed anyway. I can say that, in general, the PDR workers were good and professional, but the organization of work and the timeliness were awful. If you want a project to be completed on or close to schedule, have daily cleanup and accurate estimates of progress, etc. go elsewhere! I made contact with the PDR owner. He responded to me, once. After that he completely ignored my requests to intervene and even changed his email address! Our five month remodel took the better part of a year. I also had to redo some of their work and complete some of it myself. I had to act as project manager even though there were three different people assigned through PDR and Lowe’s for that task. Never again will I use Lowe’s or PDR.

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We met with the project manager for our water damage repair (he was over an hour late for that meeting) and chose to do business with this company based on that meeting. He was a nice guy; knowledgeable and friendly. I emailed the him on Thursday and informed him that we had chosen him and attached the claim report. On Monday, I called the company and was told that the project manager was in the field. I left my number and requested a call back. On Tuesday, I called the company and was told that he was in with a client. I left my number and requested a call back. I recieved an email from him late that night stating that he had been out sick and would call me the next day. On Thursday, having still not heard from him, I emailed him again to tell him his services were not needed. Maybe he was in the field, maybe he was sick, I don't know. I do know that if he can't pick up the phone and call me at some point over 7 days, I need to pick someone else.