NeedClean

I am very dissatisfied with this provider. They are very unprofessional and unreliable. I've (re-)scheduled an appointment with NeedClean three times, but in each case they failed to show up under a variety of pretexts. Once they actually called me a day in advance to confirm, but still did not show up or call to cancel on the day of service. When I called to see what's going on, they explained it with a technician having a "family emergency." When I asked them why didn't they call to cancel, so I didn't have to take time off from work in vain, they told me they did not have my phone number. My question about how did they manage to call me 24 hours earlier to confirm the appointment was left without a reasonable explanation. In addition, they were exteremely rude every time I called them. Finally, after the third(!) failed appointment, NeedClean advised me to request a refund from LivingSocial, because they "do not service condominiums." Whether it's true or not, it doesn't seem like an appropriate explanation after three previously scheduled appointements! In short, my advice: when you see them, run!

Bad..Bad...Bad from start to finish. I bought the package on Groupon back on januray 3, 2012. You have to use it by July 11, 2012 or it expires. The deal was $49 for the dryer vent and return package. Its a great deal. The woman who scheduled the appointment was nice. I booked the appointment 2 weeks out for Monday June 25th 9am. Pretty easy to understand. Then on June 25th it was 9:45am and they still were not here so I called and got pure attitude from the woman on the phone. "Oh the appointment is for 9- 11am". I said well that is not what the woman said when I booked the called she said 9am. She got nasty and I was not about to argue with her so I asked when she thought they would be here. The woman said they will be there in 10 minutes, ok..fine. P.S. 35 minutes later at 10: 22 am they show up. The next thing was they were trying to upsell me hard...very hard. 15 minutes worth of.. Oh you have 2 returns it will cost you more and then we would have to charge you for all this other stuff. I said look give me a refund then, I already paid in advance with Groupon and I am not paying any additional money. Then they said ok...we will just do what it says on the Groupon offer but it wont be as cleans as it could be. I said well I will just have to deal with that. I told them that it feels like I am being "taken advantage of" and I couldn't understand everything he said because of the heavy russian accent. I just told them to do what was on the Groupon and that would be fine. They did ask me if I wanted them to take off their shoes as it had been raining out and and I have light tan carpets, I said yes. It was nice of them to ask. They knocked a big shelf off the wall in my master bathroom and I said, just leave this bathroom alone ( so they did not clean that vent). They were done (2 people) in about 15 minutes. Did they do a good job, well I would say no. Would I use them again - NO. I felt uncomfortable and just wanted them out at that point. Most of the coupons I have purchased on Groupon have been great. Good value/good service. Not this one, you live and you learn. I should have known better, when I went to go to their website to get additional information to write this review, their website has one line of text on it. Not that people have to have a big online company presence but, no website, not signage on the plain white SUV and Maryland plates ( I am in New Jersey). Not very comforting.

The whole experience with NeedClean was doomed from the beginning. It took several tries to schedule an appointment with my LivingSocial voucher, then once scheduled, the appointment window of 3-5 pm came and almost went until 4:55 pm i got a call telling me that the technician wasn't going to be able to make it. Rescheduled for two weeks later was called the day before that they would have to reschedule because the technician had to go out of town. Finally scheduled for a date that i knew i would not be at home but would have a housekeeper there. I told the scheduler that i would not be able to pay any additional charges and that i would only get the services covered by the voucher. The operator told me that would be no problem and she would tell the technicians. So the during the appointment, the technician tells my housekeeper that there will be an additional charge of $400 because the house has two furnaces and that the voucher does not include cleaning both the intake and the return of both furnaces, so i will have to pay for three additional main ducts... Needless to say, she didn't have the money to pay so the manager of NeedClean got on the phone and argued that we needed to pay more to clean the rest of the ducts which my housekeeper refused to do. Finally the technician went ahead and cleaned the vents and one main duct as well as the dryer vent. She doesn't know if he did a good job or not, but he was only in the house one hour and left a small dusty mess around each vent that he cleaned. So, i guess the moral of the story is, you get what you pay for! I am upset with myself for not knowing better.

I purchased a $49 Groupon for a packaged Need Clean service, which was to cover: Unlimited vents Dryer vent One return One main duct One access panel A complimentary air-duct deodorizer Chimney inspection I have two returns and two main ducts. Customer questions on the Groupon site that were answered by a Need Clean representative led me to believe that extra returns/ducts would require a reasonable additional fee ($10-$15 each). With an extra return/duct in my modestly sized house, I figured that I'd be paying an extra $10-$15 for each, or at worst, an extra $49 to the technician (this was listed as a solution to homes with a second system even though the extra return/duct were nowhere near the size of another system). You can imagine how taken aback I was when quoted an EXTRA $300 by the technicians on site at my home simply for having a second duct and return. The technicians were willing to drop to $200 (with an added furnace cleaning, for some reason), but even that was a ridiculous sum considering the answers that were provided to customer questions on the Groupon site. I tried calling the office to discuss further but no one answered. I felt bad having these guys come all the way out to not perform any service, so I begrudgingly agreed. I also found it odd that I could not pay with a credit card considering that the contract and this very web site lists credit cards as a form of payment. The work seemed good, but I was pretty upset with the amount of the extra charges considering the answers that were provided on the Groupon site from a company representative. Why in the world was the charge so much when the answers clearly suggested that the extra return/duct would be an extra $10-$15 each (or at worst, another $49)? Pros: - Technicians arrived on time- Work seemed good, as dirty ducts were visibly cleaner after service was performed Cons: - Price of service ended up being many times the price of the purchased Groupon for relatively little extra work involved- Felt like I was being tricked by the technicians, who made it was sound like it was my own misconception about the true cost of the service. The answers from a company representative on the Groupon site greatly downplayed the additional costs