Mr. Roof of Nashville

Fixed what I needed in the meeting for the estimate. It was a small project so I appreciate their showing up. Nick was very professional

I don't like them. Never do business with them again. Because my roof is still leaking. Now I have to paid someone else to do the job.

Responded quickly. Assisted us with our insurance claim and in locating financing through my Mortgage company. Workers arrived early, They stayed focused on the job and stayed until finished. Were a Hard working group. No wasting time at all. Spoke very little English though. Roof looks professionally manicured. As it should. Definitely recommend these workers.

Source of indoor leak at window was determined and options for remedy were recommended.

A representative of Mr. Roof came out, inspected the area around our chimney, took numerous pictures, and gave us their opinion of what needs to be done to waterproof the area where the roof and chimney come together as it had completely deteriorated. We agreed to their reasonable price and a crew was at our home the next day to perform the work. They were professional and did an excellent job flashing and sealing our roof around the chimney. They took pictures before, during and after the repairs to show us exactly what was done and how. We will definitely call Mr. Roof again should we need any further work done on our roof!!!

Mr.Roof replace my roof about 10 years ago and they did a Great job and I had the to come and check to make sure everything was still in good Shape and it was I will never use any other company it’s Mr.Roof for me forever!

They did a great job. They showed up and got it done without any problem.

Good. They were prompt. They did the job. They actually threw in a little extra effort. Pricing was comfortable.

Very good. They were on time. They did what they were supposed to do. They honored the agreement. They were just really good.

It was really good. They were the most informative and easiest to work with. They were very knowledgeable and helpful. They were competitive with their pricing.

Mr. Roof was absolutely wonderful! They helped us with our insurance claim, completed the roof in one day, cleaned everything perfectly, followed up with us consistently and answered any question we had. I would highly recommend and am so glad we chose this company! They even sent a nice thank you gift and note after everything was completed. A+ customer service

We met the representatives of Mr. Roof at the Home and Garden show. There are lot of our community neighbors getting their roofs replaced so we thought we better get ours checked. Song Hong came out, they walked the roof and we were pleasantly surprised to find out that we did not have any damage nor did we need to have any work done. We really appreciated their being on time, but most of all being honest in their appraisal of the roof. They gave us a bid for future reference and it seemed more than fair. It's nice knowing that you can contact a vendor like Mr. Roof and know that they are honest and professional.

Everything is great. The roof is great.

They were knowledgeable and took care of the problem.

They put on new wood everywhere except for where the damage was on the sunroom. They were lazy with their work and didn't clean up after themselves which caused the gutter guards to overflow. UPDATE: When the gutters were overflowing, they came out and there were over 300 rusty nails in my gutters, so I had to have my gutters replaced as well.

Absolutely no complaints. Job was professional, done well. Timing of all the different vendors well organized. Roof was completed in ONE day - cleanup was perfect.

Mr Roof advertises "complete in 1 day" and I was told several times by sales person after they gave me a bid that it would be completed same day. They scheduled Sat 6/8 and although a lot of people started in the morning ,after lunch a lot of them did not return. They had only half of the roof done on 6/8 and came back 6/9 and again on 6/10 while I was at work. i noticed a gas smell in the garage and found they had disconnected the vent pipe on the gas water heater and tripped the electrical circuit that my freezer in the garage was on. They put the solar vent in the wrong place even though I found a picture they had that shown where we discussed it should be to work effectively. They put the existing vent boxes back on so that half of the vent was covered up. They came out twice to fix that because the first time they only moved 2 of the 10 that needed moving. The metal flashing on the corners and front of the house had to be replaced because it was not installed correctly. They crushed plants and flowers because they did not protect them when they were tearing off the old roof. They killed patches of grass because of materials and gas that was poured or leaked from their equipment. After numerous calls and sending pictures they came out with a supervisor to finally fix the vent and remaining roof issues. They have not paid for any of the damages they did and after several weeks they sent me a bill for the amount they left off the first invoice that was sent in to be financed. They not only did not complete in one day but after 3 days and 3 additional trips I get invoiced for an additional they forgot to send in. I signed for the additional work order before they started working and they did not turn in the amount for 3 weeks after starting but left the additional invoice off. They did send a $100 gift card to Ruth Chris to me with the $780 invoice and after payment of $13,800 for the roof.

We received the best service. The representative, Joe, started at the beginning, giving us a quote, met with our insurance adjuster and was here when the work began. He was very professional and explained everything to us. The workers showed up on Monday at 6:45 am. They worked all day. When they were done they cleaned up....until you couldn't even tell they had been here. The job manager, Tom was at the house throughout the day, checking to make sure things were going well. The job boss was very nice and the workers were fabulous. They made the whole project perfect.

Their service is outstanding. One time, they got seventeen people working on it. They were very efficient and they were done in just a couple of days. They made a superb job. The preparation and completion of job was outstanding.

Very good. Both crews were prompt. The gutter crew did not come prepared with the supplies for installing the gutter covers as listed in the estimate but they were able to get the supplies and it did not delay the job.

Joe Richardson of Mr. Roof was entirely professional and went out of his way to accommodate our needs. He made sure we understood every detail and pointed out that we had hail damage which I would have missed entirely. Once he pointed it out, it was obvious. He even helped us file the insurance claim. I hate abusive business practices on either side and Joe was completely fair to us and the insurance company. The office staff was very friendly over the phone and the craftsmen were competent, fast and friendly. All concerned showed up when they said they would and finished the job in a more then reasonable time frame. I would hire this company again. Mr. Roof may not have been the least expensive but they were the right choice for us from a standpoint of quality, professional service and honesty. Mr. Roof is a good value!

Polite, punctual, good quality work. Addressed issues causing leak that prompted call. Found additional similar problems in several other areas, and provided good pictures to explain concerns. Will plan to use again.

We had called several companies already. Mr. Roof said that they could get someone out the next day. Their responsiveness was impressive. Normally with things like this its days or weeks after a storm. In my first interaction with Mr. P- the guy who came out-- He was late on Saturday to come out to the house. I was late to work myself, but told him I'd wait for him. When he came out he was very personable and was able to show me things about my roof that I had no idea about--that none of the other companies had been able to show me. He gave great advice, I thought, and told me about different options I had to repair the roof and ideas for what products would work best. He just called me back today. I had been looking forward to working with him. I had some questions about some of the shingles to get, and his demeanor changed. He stopped me and told me that he wouldn't help or answer any of my questions without an exclusive contract that he had the job. I felt like I had a gun to my head to make a decision. I'm a really laid-back and patient guy; but I'm not a pushover. I just really don't think I need someone like that. If he's got the best shingles and really believes in his company and materials he uses, why does he have to threaten somebody or give an ultimatum? I don't have a problem with waiting to get something in the mail from this company to get quotes or anything, but I do not want to be talked to like that. I had such a good first impression that I would have given A+ after he came out on Saturday, but after talking on the phone today, not at all. The best quote I've gotten from any roofer was $2.00 over what was approved by the insurance company. I've had seven or eight different roofers come out and give me quotes after the hail storm. Once you tell these people you have insurance, they raise the price! I did not get a quote from Mr. Roof for the work.

I CALLED MR. ROOF ON 01/30/12 AND THEIR ROOF TECH. CALLED BACK WITHIN 15 MINUTES AND CAME TO MY HOME THAT AFTERNOON. HE FOUND THE PROBLEM AND REPAIRED IT VERY FAST. I WAS IMPRESSED WITH HIS KNOWLEDGE AND PROFESSIONALISM. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE IN NEED OF ROOFING WORK.

Very well. See my description of services performed.