Monticello Custom Homes

Monticello Custom Homes has failed to complete the work he was contracted to do and some of the work they did complete is already needing repair. I contracted with Monticello Custom Homes, in December of 2016, to add an outdoor living space and garage to my home. Initially, Brian(Owner) was very engaged and responsive. So much so that I even coordinated intros/referrals to a number of friends and family members that were considering similar projects. As the project went on, progress slowed drastically and the quality of the work declined. I have been contacting him every week for the last 2-3 months to remind him there was still work to be done and other work of his that already needed to be repaired. After many excuses for the delay and missed commitments about when it would be fixed, he has now gone completely non-responsive. The stone fire pit they built is no longer draining. Due to the fire pit having a foot of standing water in it, even days after a small rain, I am unable to use it and barely able to use the patio since the fire pit has become a hot bed for mosquitos. There are also stones falling off of the wall he built around the pit. To make the mosquito issue worse, the door on the screened-in porch he built is warped and not closing or locking properly. Again, I have been reminding him of this for many months now. Also, he committed to re-sealing and re-staining the stamped concrete patio at the close of the project. This was necessary because his crew completed the initial stain very early in the project and it had worn off from the many months of them using it as a work area for the other parts of the build. Still no movement on that issue either. Lastly, the final inspection is still not complete. I will be fling suit and reporting this issue to all relevant entities.

project was to take 2-3 weeks, but was told to allow a month for rain delays. After an initial deposit, he also requested 2 draws for materials. Said everything was paid for after that. Well after 2 1/2 months had to fire him. He did not follow codes from building dept, did not make any progress on the job unless I threatened him with law suit or formal complaint with state licensing. I wound up paying double the permit fees because he began work without valid permit, paid for garage door thru him and once again to the garage door company. Can see trees thru the soffit, gaps between the door and siding allowing water inside, windows installed at wrong height, plus many other issues. Will probably have to file suit against him

We did not know Brian and were skeptical at first, but as the days went on the quality and professionalism were astounding. Every detail was thought of and tended to by Brian. He insisted on quality and only the best from his subcontractors. The addition looks like it was always a part of "our old house". If you have the opportunity to work with Brian, I encourage you to do so. What a pleasure.