MISSION STONE AND TILE CO

This is one of the worst businesses that I have ever dealt with. Where do I start. I purchased marble tile from Mission on July 3, 2013. Only half of the order arrived and some tiles came in cracked ( I emailed them a photo of the damage). When I called the business to tell them that I did not receive the entire order they told me it would arrive shortly. After waiting several more weeks without receiving the missing tiles I called them again. This time they claimed that I received this order several weeks before. They did email me a FedEx tracking form which stated that the missing item had been delivered but I told Mission that I never received it. Mission never required a signature to confirm delivery and as I stated before it was never received. It was either missed delivered to another location or never actually delivered at all. Mission wanted me to deal with FedEx even thought I paid Mission $49 for shipping. Mission refused to replace the broken tile because I didn't report it damaged within 3 days of delivery. There was never any statement or policy regarding a time limit placed on damaged goods on my original purchase order. I didn't think 7 days was unreasonable. Mission refused to make good on the damaged tile as well as the missing tiles from my order. My sales rep. Suzanne was very nice when I placed this order but was nasty, arrogant and totally uncooperative when I called to complain several times. She told me that there was nothing she could do for me and referred me to Tracy who I think is Suzanne's boss. Tracy was just as nasty, arrogant and uncooperative as Suzanne was. Anyone who does business with Mission should be aware that they are a totally unprofessional and dishonest company and is not looking out for their customers and will do just about anything to take advantage of them.

They didn't waste time getting an estimate. They were on top of everything. They did the measurements, installed, and cleaned their mess. They did a great job, very quick and efficient. They cleaned up right afterwards.