The cost was substantially out of proportion to the amount of work done, which took all of 20 minutes. Also -- and this was my mistake -- I intended to call Bill Ragan Roofing, a company I've had previous -- and good -- experience with. Believe it or not, there are two roofing companies named Ragan in Nashville-- Bill Ragan and Mike Ragan -- and three if you count Southern Roofing, which is owned by a Rick Ragan. So choose carefully.
Description of Work: Verbatim from the invoice: "Replaced 4 shingles and repaired nail pops."
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$155
Response from Mike Ragan Roofing & Sheet Metal Inc
Member was not charged for the roof inspection or estimate to repair his roof and was given the cost to repair BEFORE we completed any work on his home, he contacted our office and spoke directly with Mike WHILE our team members waited, he verbally authorized the work and has since paid the invoice referenced. Roofing work is dangerous and difficult work. Workers compensation, liability insurance, wages, taxes, fuel, maintenance, materials and other expenses are factored in to every estimate. The Member's home is approximately 20 minutes travel time from our office, so sending 2 team members out to repair his roof would actually cost us 2 labor hours to fix the Member's home. Add to that all the other expenses involved with repairing Member's home, our price (which the Member approved BEFORE we performed work) was entirely fair for the quality,punctuality, professionalism, and responsiveness that the Member received. We do appreciate every customer we have the opportunity to serve. Unfortunately we have come to realize that some customers do not understand or appreciate the cost to provide excellent service at a fair price. We are a referral based business that does not believe in advertising EXPENSE. So it is in our best interest to offer exceptional service to EVERY customer because they will in turn refer us to their friends, family, and neighbors.
James M.
05/2013
5.0
gutter repair, roofing
+ 0 more
Excellent
Description of Work: Very responsive to my calls for estimates. Gave good estimates for great work on my roof, gutters, soffets and facia plus a roof on a storage building. Work was top quality efficient and well done. I highly recommend mike Ragan for quality work done right at a reasonable price
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Barbara L.
05/2013
5.0
gutter repair, roofing
+ 0 more
He was good. I certainly would recommend him.
Description of Work: Mike Ragan Roofing & Sheet Metal replaced the rubber roof on top of the portico. I also had a gutter that didn't drain properly and some rotting wood and he replaced that.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
xx X.
03/2013
5.0
roofing
+ -1 more
In summary, this went well. I had called Mike and reviewed the issue I was having. He was busy but committed to coming out early the following week. Well, good news, I got a call from one of his guys who was able to come out that same week, and at 5:00 in the evening no less. They quickly found the issue, showed me pictures of it that they took via cell phone and gave me a quote. The price seemed reasonable and they also inspected the remainder of my roof while they were making the repair. Thankfully no other issues but definitely peace of mind. Really like the cell phone picture idea as well. It's not like I'm going to climb on the roof... All told, an hours work and a job well done. Would definitely consider using these guys again.
Description of Work: Repaired small roof leak
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Debby W.
04/2012
5.0
roofing
+ -1 more
I have a hundred year old, three story house. I had called five people, and of them, four returned my calls. One of them came out, and when he saw that the roof was three stories off the ground, he said that he didn't want the job, got into his truck and drove off. One person was very professional, and he gave me a very professional looking estimate, I was going to use him, but he was the most expensive. I told him to come back in the afternoon when I got back from work, and we could talk about exactly what he was going to do. I told him that I wanted to go to the roofing supply store, and pay for the roofing myself, because a friend of mine had a terrible experience while building a car port. So I said that I would pay for the shingles myself. He didn't seem to like that idea very much, and when we came to the back, I told him that I was using these thirty five year old very expensive sculptured shingles for the roof, and that I wanted the same color, but plain shingles on my garage roof. Then he said that the quote he had given me did not include the garage, even though I had told him to include replacement of the plywood on the garage. I told him that the best thing he could do was to get in his car and go away. It was a pretty harrowing experience before I found Mike. He was a young guy, and had one helper, he came, got up on the roof and got the job done. I have never had a leak, or any problem. We have been through two sets of tornadoes, and I haven't lost a shingle. There was a real bad storm when he was partially finished with the job, it was so bad that I was in the basement with my dogs, then I heard some tapping, and I thought that something had got loose on the roof. When the winds died down a little, I went to the front and I saw his car in front of my house. I ran out in the thunder, lightning, rain and wind, I looked up and saw that he was on the roof nailing down a tarp. I shouted up at him and told him that he would get struck by lightning, and asked him to get down. He finished and got down and we were standing on the porch when I asked him what he was thinking, and he said that he was at his grandfather's birthday party when he realized how windy it was and that he had to come out and make sure that the tarp would hold. Talk about dedication, that was the ultimate customer service. I have recommended him to several people through the years.
Description of Work: I used Mike Ragan Roofing & Sheet Metal, Inc. to put a new roof on my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
KimJ F.
04/2012
4.0
roofing
+ -1 more
Overall, great work and great deal.
Description of Work: They did a small section of sheet metal roofing over my entranceway - good job! It was a small job though, and I think that most of their business is bigger jobs, but they fit it in. Good people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Kimberly H.
11/2011
5.0
roofing
+ -1 more
He was great. He just seemed honest and straightforward. He was just very detailed about my roof. He just seemed like a trust worthy guy.
Description of Work: I got an estimate from Mike Ragan Roofing & Sheet Metal. I did not use his services. He came out probably three months ago to give me an estimate for my roofing.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol H.
10/2011
4.0
roofing
+ -1 more
Mike Ragan Roofing and Sheet Metal Mike Ragan Roofing and Sheet Metal, cleaned up after themselves, and was prompt. Was here when they were suppose to be here, did the work within the time frame, and seem to be thorough. We had a problem later when we had a leak, and they came back out to check the problem out.
Description of Work: Mike Ragan Roofing & Sheet Metal We used Mike Ragan Roofing & Sheet Metal to do our roof. It was about a year ago, I don't remember the price.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shanda G.
06/2011
5.0
gutter repair, roofing
+ 0 more
Great!
Description of Work: New roof decking, new asphalt shingles, new flashing around chimneys and new gutters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Debbie C.
06/2011
5.0
roofing
+ -1 more
He is wonderful. He didn't charge too much and he is very honest. He personally came out and took a look, inspected it, and told his crew how to handle it. They put some added protection without being asked since it had already been damaged once. They are very easy to work with, they cleaned up their mess, and they got all the nails up so that I don't have to worry about a flat tire. I would totally recommend them and I am about to call them again. If there was a scheduling problem, I would wait still wait until he is free. They are very considerate and they even waited to come in the morning because they knew my husband didn't get up early.
Description of Work: Mike Ragan Roofing reroofed my dog kennel after a tree cracked the pitch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Steve C.
05/2011
5.0
roofing
+ -1 more
Mike was on time with his estimate and below what our insurance adjuster had estimated, so price was good. His crew had to wait a few days for it to stop raining, but when started it took about 2.5 days. They wrapped up each day around 4 or so, which I appreciated. No hammering noise going into the evening like some roofers I've seen around. They did a thorough job in cleaning up, which was also important to me. I'm glad I went with Mike and can easily recommend him.
Description of Work: Replaced roof due to storm damage. Installed 30 year architectural shingles on our 2 story approx 2700 sf house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Susan M.
09/2010
5.0
roofing
+ -1 more
Mike had 2 crews, one for removing and disposing of the old roof, and another for installing the new roof. Both worked with amazing efficiency. They were polite and professional and Mike was always easy to contact. The work was completed in 8 days. I did find a few nails from the old roof but I think that's to be expected. My new roof is beautiful!
Description of Work: Mike gave me estimates on conventional rib and standing seam metal roofing for my home, and discussed the benefits and limitations of both. We agreed on the standing seam, and a date for installation when I would have the financial resources to pay him. On the date planned, his crew arrived and began cutting and stacking the metal. The next day the they started removing old the old roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,500
Darrell B.
08/2010
1.0
roofing
+ -1 more
They never gave me a bid. He didn't follow through and do his job. He was doing a lot of work in the neighborhood and maybe he was too busy. I would not give them positive feedback. I had to call them twice.
Description of Work: I contacted Mike Ragan Roofing & Sheet Metal for a bid and he came out and took a look.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Elizabeth C.
07/2010
5.0
roofing
+ -1 more
The final price was just $100 more than the original estimate for extra supplies that they needed. They did a professional and quality job and made sure it was done right. The foreman was friendly, polite, and responsive to my requests and quesionts.
Description of Work: a complete new roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KAY J.
01/2010
5.0
roofing
+ -1 more
They did very good quality work. They took care of the area so they handled it well and professionally. They were very conscientious and I thought it was a good choice. I would absolutely use them in future.
Description of Work: They replaced the roof for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Jean M.
02/2009
1.0
roofing
+ -1 more
Never returned phone calls. Not sure if they are still in business.
Description of Work: None.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Laura H.
06/2008
5.0
roofing
+ -1 more
Mr. Ragan came out to check my roof where some shingles had slipped. I expected him to say I needed a new roof, but instead said it could be repaired for $225. He indicated that I will need a new roof in the next couple of years, but I was happy that I could hold off on it now. I intend to call him back when I do decide to do it. He was very prompt and responsible.
Description of Work: Roofing repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
MEGGIN G.
08/2007
5.0
roofing
+ -1 more
Excellent. The crew was on time each morning, and left promptly at the agreed-upon time. The project took two weeks, and the crew worked in extremely hot conditions (most days over 100 degrees). They organized their materials behind our house daily, and neatened up throughout the day. They made a good effort to protect our shrubs and flowers, and covered the a/c units as requested to protect them from nails and other debris. The job supervisor was informative and professional. The initial estimate was very accurate. We did not pay until the job was completed.
Description of Work: The crew removed three layers of shingles from our home, repaired sections of rotten wood and chimney mortar, and re-shingled the new roof with architectural shingles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
07/2006
5.0
roofing
+ -1 more
Ragan Roofing did an excellent job. They were done in three days. They cleaned up real well afterwards and made sure they had all of the nails picked up. The final estimate was close to what was estimated. I am going to hire Ragan again for another job.
Description of Work: Ragan Roofing removed the old roof and installed the new one. It looks wonderful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
06/2006
5.0
roofing
+ -1 more
I felt he was honest and hard working. I was going to hire him for the total roofing job. He just repaired the spot and told me that I could get another two years on my roof. He quoted me a price for the total roofing job which is good for two years.
Description of Work: I had them repair the roof for me. They also gave me an estimate to totally re-roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
06/2006
4.0
roofing
+ -1 more
Mike Ragan Roofing sent a team out to do the job. They were hard to communicate with. The people I had dealt with to get the estimate were excellent and top notch. They had great customer service and were overall nice people.
Description of Work: They tore off the current roof they had. They then replaced it with a brand new roof.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Metal Fabrication & Restoration,
Leaf Removal
FAQ
Mike Ragan Roofing & Sheet Metal Inc is currently rated 4.7 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Mike Ragan Roofing & Sheet Metal Inc accepts the following forms of payment: Check
Yes, Mike Ragan Roofing & Sheet Metal Inc offers free project estimates.
Yes, Mike Ragan Roofing & Sheet Metal Inc offers eco-friendly accreditations.
No, Mike Ragan Roofing & Sheet Metal Inc does not offer a senior discount.
Yes, Mike Ragan Roofing & Sheet Metal Inc offers emergency services.
Yes, Mike Ragan Roofing & Sheet Metal Inc offers warranties.
Mike Ragan Roofing & Sheet Metal Inc offers the following services: Roofing and gutters metal fabrication & restoration.