Interstate AC Service

Description of Work: This was for seasonal maintenance.

Description of Work: AC repair

Description of Work: I had an air conditioner coil replaced on a 15-year-old Rheem unit. It was a hard-to-find part, and the part that they installed was a different size from the old one, which necessitated making a new housing and ductwork. It was an all-day job. It was expensive and tedious, but I am happy with the result. The technician was knowledgeable and a conscientious and diligent worker.

Description of Work: HVAC replacement, new ductwork

Description of Work: Replaced A/C and Furnace in 3rd story condo. Compressor unit is on roof.

Description of Work: They put got my AC running

Description of Work: I have used Kimbro Air. A couple of years ago they did somewhat substantial work for me and then I have an ongoing contract on a rental property with them.

Description of Work: He worked on my central air conditioning unit.

Description of Work: Problem: Excessive dust coating the furniture in half the house. Evaluate problem and give me an estimate on curing the problem, job was given to their competition.

Description of Work: I was very impressed the knowledge and professionalism of the fellow who came to give me an estimate. We have not been able to move forward on our job, but this company is one of the top 2 we are still considering. Anthony was timely in his response with a bid and helpful in giving ideas and in changing the layout of the system to save us some money. The bid was on par with other bids we received. I marked "fair" for price because they are all expensive in my opinion.

Description of Work: This company told me that my AC unit was working properly before I moved in. The inspection report questioned the age and performance of the unit, and Interstate AC came out to "service" it as negotiated between myself and the seller. As a first time homebuyer, I trusted that the AC would be working properly as their report said. Soon after moving in to the house, the AC was blowing warm air. After several heated phone conversations with Swaney Powers, threatening my attorney get involved, he had one of his guys come out and determined the coil needed replacing. They replaced the coil at no cost, with the agreement (I had to sign it) that I would not come back to them regarding this issue again. A few weeks passed, and again, the AC quit working. This time I called a trusted company who was referred to me, and he came out, only to determine that 1. Interstate had put the WRONG SIZE COIL in, and 2. I needed an entirely new unit.

Description of Work: They repaired and checked 2 units at my home in May after the terrible rain which flooded a large part of Nashville. They were paid $158, 368 & 346 for their work on these 2 units. When we tried to fire these two units for cool weather they would not fire up. It appeared that they forgot to connect a connector on one unit and when they replaced a board in the 2nd unit they did not put in a flame sensor required by the board they installed. They sent me a bill for $1264 for this work and replacing a compressor on the second unit. All parts (except the initial board) were under warranty. The compressor replacement included charges for a part not furnished and work not performed. When I sent them a letter asking them to explain they did not respond and resent a bill for the same amount a month later. Eventually, after a phone conversation, they deleted the charges for the parts not furnished and the work either not or improperly performed. November 2010 was cool and the a/c was not really used. In spring 2011 when the a/c was turned on the unit "shortcycled" and the lights in the house blinked badly. Their technician determined that the unit had been overcharged and released some gas to the atmosphere. It started shortcycling again and causing lights to blink. another technician of theirs determined that a valve under warranty was bad and for $804 ($79 trip charge and $725 labor) they would repair it. I declined, had another company repair it for less and, lo and behold, the lights in the house no longer blink. This was an item which should have been discovered when the compressor went bad. (The valve used on this unit had a history of malfunction due to a bad batch the manufacturer used.) Repair took about 1hr 20 minutes. They also installed the unit on which the compressor was replaced. They did not properly connect the humidifier which I discovered when it flooded the night after finished installation. They came out and properly connected the humidifier to the unit and sent a bill for $450 for correcting their improperly performed work. This bill was voided after a very nasty letter from me.

Description of Work: The tech checked out the system and added Freon. He checked out everything to see if he could find a leak. He was very nice and explained everything he was going to do. He appeared to be very knowledgeable. He did everything he said he would. I have used this company for my yearly maintenance since 1994.

Description of Work: First of all, the Kimbro Air we used was at 134 Volunteer Dr, Hendersonville, Tn. 615-824-8098. During one of the coldest nights we've had, our furnace quit working. We just bought this house in April 2008. The heating & air unit looked quite "worn out". We selected Kimbro Air to call after looking in the yellow pages & references a couple companies in Angie's List. Kimbro came out at the time agreed upon. The unit would need about $2000 in repairs. We chose to discuss getting a new unit. The salesman came out within an hour, showed us our options. We chose to purchase an American Standard hybrid heating & cooling unit that was the most efficient, thus the price was high.

Description of Work: I called Kimbro Air to come out and quote me the price for a new unit. I'm not sure what he based his quote on, he was probably here for 5 minutes at the most. After their salesman, James, walked outside, glanced at my unit, the only thing he said to me was, "When is your husband going to be home". Now, I'm no professional in the HVAC business, but I wasn't sure how that could possibly affect him quoting me a price. He then walked back into the house, and I asked him if he was going to look at my duct work. He then said he KNEW what my problem was, I needed separate units because heat rises, and that would cost 10-15 thousand dollars, but he thought I probably wouldn't want to do that. By this point his cell phone was ringing and he was in a hurry to get out the door and answer that, on his way out, he told me my husband could call him if he had any technical questions.

Description of Work: They serviced my air conditioner. They inspected all of the parts and cleaned it. I have a 1700 square foot home. I pay them annually.

Description of Work: They service our stand alone heating and air conditioner, which covers about 7 rooms in total. They have us on a yearly service contract for one hundred and twenty dollars. This time around they replaced a fan motor in our system, taking about an hour to do so. They took the old motor away with them when they left and all I had to pay for was the part.

Description of Work: I had an air conditioning system installed in my two bedroom home by the interstate.

Description of Work: They checked and cleaned out my central air conditioning unit this spring. My house is 2000 square feet.

Description of Work: Kimbro installed an air conditioning unit in my two story home.

Description of Work: Cleaned a small electrical connector in the compressor. A bug had crawled into the connector, according to the repairman, causing it not to conduct. It had to be cleaned which took about 3 minutes. Total work time on site was less than 8 minutes.

Description of Work: Cumberland Comfort Air cleaned all the air ducts in our home.

Description of Work: They removed an old gas furnace and air conditioning system, and installed a new ac/furnace. They added three new supply lines, added ducts, an additional air return and balanced the system. They also added sound deadening insulation to the main air return.

Description of Work: He came in and installed an outside unit and an inside unit. He removed the old unit for them also.