HonorGuard Pest Management Services - Nashville

Our technician, Matt Miller, did an excellent job. He removed all cobwebs from front and back porches as well as spraying around the outside of house and shed. We have used Honorguard for 25 years and they have always been responsive to our needs. Matt went beyond our expectations and was very pleasant to deal with.

The only time they came to our house was for a total of 15 minutes to spray for fungus, which we didn't even request (time in and time out were both marked on the sheet that we signed). At no point did they come to spray for termites. The first visit for the termite contract was supposed to be an all-day affair, not 15 minutes. For months we have been trying to figure out what happened, many calls left unreturned. Finally on May 27th the manager Shannon stopped by our house to try to get to the bottom of the issue. He said he trusted his men and that they said they treated our house, and I asked for any documentation of that. He said he was still trying to find the files for our case... After talking to us for several minutes, never even going around the house to see what had / had not been done, he made an excuse and said he had to leave, but that he would be in contact with the owner early the next week and would call us concerning a refund. I am not usually one to complain, but I think the management at the Nashville location of Honor Guard is going through some serious issues, and I hope no one else has to go through what we have. We had used them for several years for general pest control and had generally satisfactory results, but something has happened and they have seriously dropped the ball. If you are using Honor Guard, don't make the mistake like we did of paying them for services they haven't rendered.

They have good customer service . The people that they send out are always very friendly and helpful

Todd came in less than an hour on a Friday afternoon. He quickly eliminated the wasps nest. I had called more than 5 exterminators before him and heard everything from "we don't do wasps" to "$150 and we can't come till late next week"

They honored my contract from another business they bought. This is why my treatment was at such a low cost. Excellent job, thorough. I will use them again.

Do not use them. They call for service and will come out even if you do not return the call. Then they treat the outside of you house and charge you without even coming inside. I do not see how this pest control can be effective without even talking to the client nor coming inside the house. Also the way they mostly treat the inside of the hose is by just deploying paper traps all of the house. Looks awful I called them to ask how they could charge 75 dollars and not even come in the house. They used the generic it is in the contract that no one reads. I told them to cancel my account over the phone and they said I had to send a hand written note.

I used Honor Guard because I'd heard their ad so many times, and the impression I gotand mdash;especially from their promise about getting back to you within a business hour--was that they're very professional. To be precise, their radio ad says, "if we don't return your call within one business hour, we'll give you a $100 gift card to the restaurant of your choice." I called on May 16 at 7:05am, as I was freaked out at that very moment about brown recluses in my shed. Of course, they weren't open yet (of course!) but I needed to get in the pipeline, so the "clock" for their ad starts at 8am (according to their machine, when their business hrs begin). They returned my call at 9:26am. I have the proof on my phone (record of number, outgoing call, incoming call). After three weeks and three messages, the manager Chris (last name unknown) insisted the ad says I have to call within business hours, and since I called before they opened, the ad doesn't apply. The ad does NOT say that. I cancelled my monthly business with them and told him I'd be contacting the BBB and the radio stations that carries the ad. I've never complained about a business before. Until now. I won't even get into the rudeness that contradicts the professionalism I expected. It's the principle of failing to honor (oh, the irony) their own advertising. Eventually the company's VP contacted me and sent me the gift card, but that was only after complaining repeatedly and widely, including to the radio stations that carry their ads. I also never received an apology or anything from Chris.

We like Gary! He is professional, ALWAYS on time, friendly, considerate and always wears his shoe covers. It is a pleasure to see him each month.

Michael was very polite, professional and made sure I understood what he was proposing. I would have used Honorguard but they weren't able to get me in the schedule within the timeframe I needed. That was more my fault than theirs. This company was very friendly and professional.

Their radio ad says and quot;if we don't return your call within one business hour, we'll give you a $100 gift card to the restaurant of your choice.and quot; I called on May 16 at 7:05am, as I was freaked out by brown recluse spiders. Of course, they weren't open yet (of course!) but I needed to get in the pipeline, so the and quot;clockand quot; for their ad starts at 8am (according to their machine, when their business hrs begin). They returned my call at 9:26am. I have the proof on my phone (record of number, outgoing call, incoming call). Manager Chris insists the ad says I have to call within business hours. Since I didn't, the ad doesn't apply. The ad does NOT say that. I cancelled my monthly business with them and told him I'd be contacting the BBB and the radio station that carries the ad. I've now done both and am now turning to Angie's List. I've *never* complained about a business before. Until now. I'd attach the photo of the phone number, time of my call, and time of their return call--if I could figure out how to post a photo.

They are very punctual and courteous

I never see them, but they let me know 24 hours in advance and take care of everything and the payment is auto-deducted from my checking account. Simple, fast and reliable. No issues.

This company continues to astound me. We signed up initially in May and agreed to a monthly service. They've actually shown up 2 additional times since May. It's now October. On the initial visit, they came to our property, did the work, and said they'd return the next month. Apparently the technician calls you to schedule, but when the next month came around, I realized no one had come or called. I called their offices, and they quickly realized and quot;our invoice had not been pulledand quot;, so they set up a time for a new tech to come out. This new tech came out and told us that our previous tech had been fired for being lazy and only doing a and quot;half effortand quot; job at all of his accounts. Beyond the fact that telling us that was extremely unprofessional, he said that the original tech did not correctly perform the work, and that he had not knocked down any of our brown recluse webs. This is apparently a necessary step (which makes sense) to ensure that the spiders are dying, and not continuing to thrive in our garage. Seeing if there are new webs is the way to gauge this. The new tech was very efficient, knocked down the webs, bombed the garage, and said he'd return the next month. Once again I realized several weeks had gone by and no word from Honorguard. (sidenote: I would normally track this better myself, but I have a newborn baby, so my time and energy is spent on this, and I rely on the vendors I pay monthly to keep up with my services and should be able to do so) I called their office and this time asked to speak to a manager. He was very polite and helpful, and even was sure to conference us in with the tech to emphasize the importance of coming each month, and to get a new appointment on the books. We scheduled for the next Wednesday. I would like to note this was yet ANOTHER tech, now our third. Our appointment came and went with no visit from our tech. I called the manager again and only because he was so nice did I agree to give Honorgaurd yet another chance. He had the tech, Randall, call me. He said he accidentally had forgotten to write our appointment down. Randall called us to say he was sorry and that he could come that evening (only we were not at home so that did not work out for us). We once again rescheduled for this week on Wednesday, but my husband's grandfather passed away, so we called and left a message to cancel as he had to fly out to the funeral. We never heard from our tech so we assumed that he had received the message. Well...guess what? He called at 7:45pm (our appointment had been scheduled between 10am-12pm) to apologize for no showing once again. Not only did the answering service not give him the message, he would have no showed even if we hadn't needed to cancel! I just don't understand one company can be such a disorganized mess. We wanted to use Honorguard because they are a local company and have such great ratings. For us, however, they never seemed like they could get it together. I would never recommend them to anyone. Ever.

I bought the summer package plan. They did the initial spraying, who knows if it really worked. They were supposed to come every 3 weeks. So, we've been getting mauled by these mosquitos in the meantime, wondering why the spray is not working. Called and found out oops, they just forgot to spray for the last two months. At least they gave some of our money back, but this was really a waste of our time and we could have avoided being bitten by mosquitos if they did their job.

The service was excellent. They were very prompt and courteous. The termite poisoning was a one time spray, and they came out monthly for preventative treatment around the house as well. I would recommend them.

It went great but they haven't come back. They missed an appointment last Friday.

We started using HonorGuard at our old house and continued to use them at our new one. We initially hired them for simple pest management, but then discovered they do so much more as we found we needed more. They helped us make our home more energy efficient and safe against mold and mildew with blown and batt insulation and vapor barriers. I highly recommend HG. They do an excellent job, on budget, professionally, and in a timely fashion. Chris is a wonderful person to deal with.

They were quite thorough when they came the first time. I think what they were doing wasn't especially clear when they were here the second time. They did a lot more of cob-webs and spider-webs and things like that. I thought they were trying to be disingenuous because I thought they were going to do the same level of service all the time. The people that come out to do the work for us have been very pleasant to deal with and I have no real complaints. I can't say anything about their price because I haven't really compared.

They were polite. It is still too early to say if they were effective or if their service is good. I have purchased their services. They are supposed to come out every three weeks. I will continue to use them if they do a good job.

They have great service. If there is an additional treatment needed in between services, they come out immediately no questions asked.

Very professional, the service tech who came out discussed the problems and our needs. They sent some out to do the service. I have been happy with there services.

They've been great. We don't have a lot of pests any longer. They are very courteous. They come on schedule. They let me know what they are going to do and ask if we need any other services. They are thorough. The price is fair for the job they do. I will use them again in the future.

It was too expensive: $175 just for them to come out. After researching, I discovered the problem was a swarm of carpenter ants, not termites, and was glad I didn't spend that amount to have them tell me that. I treated it myself, and the ants are gone.

I chose them since they were on Angie's List. They were on time and explained things well. They were professional and courteous. They left a large oil spot from their truck in my driveway which was the only negative about them. They did not come to clean it up which I thought they should have seen. I would use them again in the future.

Great. they arrived a bit early for the termite treatment, which worked out perfectly. Did the job with minimal impact to us and cleaned up afterward. Wvery well done.